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“"Great Place"”
Review of San Jose Marriott

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San Jose Marriott
Ranked #4 of 75 Hotels in San Jose
Certificate of Excellence
GreenLeadersSilver level
Sun City, Arizona
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“"Great Place"”
Reviewed 24 June 2014

Stayed here while attending a business convention at the SAP Center. The room was large, and was the bed was excellent. Pillows were just right to get a good nights sleep. It was close to where the convention was held, easy walking distance, and to the airport. Housekeeping was great. I could not hear any traffic noise, or even noise from the hall. The front desk staff were helpful at check-in.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 25 June 2014
Thank you for joining us during your business convention! We are so pleased to hear that you found your room to be comfortable, and that our location worked out so well for you. We are especially glad to know that you experienced our helpful front desk staff, and look forward to sharing your positive feedback with our team. We hope to have the opportunity to serve you again in the future!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
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Chennai (Madras), India
Level 6 Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 20 June 2014

Was on a business trip. As you know, sleep is really important when travelling across. Must say, sleep quality was excellent. Great rooms. Got a room in the new section and had an excellent view as well. Cleanliness was really good. No complaints on anything. Very nice property. Friendly staff.
Really cool place. If am there, would stay there again for sure.

Room Tip: Take a room on higher floor (mountain view will be a bonus).
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Green Features: Linen reuse programme Recycles Temperature set to save energy Towel reuse programme
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank prantapkalra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 23 June 2014
Thank you for sharing your outstanding experience at the San Jose Marriott! Our goal is to create a relaxing and comfortable experience for business travelers, and are thrilled to hear that you experienced excellent sleep quality, clean rooms, and friendly staff during your visit. We hope to have the opportunity to serve you again in the future!
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Decatur, Illinois
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 June 2014

Overall an excellent stay. Very friendly helpful staff. Great location, lots of restaurants within walking distance. Close to the airport & the freeway. We had a double corner room, great views of the mountains. They were in the process of cleaning the windows so one side had been done & what a difference it made! Comfy beds & no noise despite being next to the civic center & there being a concert on. That being said next time I would make sure there is nothing going on at the civic center or make sure we didn't need the car. We returned to the hotel at 6.45 & we did not manage to get to the valet parking at the front of the hotel until 9pm!!! It was gridlocked. The kids ended up walking back to the hotel the last couple of blocks, it was a nightmare. The police did nothing to control the traffic so it was chaos. I have to say the hotel staff did everything possible but it was beyond their control.
I would definitely stay there again but I would check the civic center schedule next time!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline4075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 20 June 2014
Thank you for your positive feedback on our great location, views, and friendly and helpful staff! We are so pleased that you enjoyed a quiet, comfortable stay and experienced the first-class service that we have come to be known for. We can understand your frustration with the Civic Center traffic and are glad to know that our staff did everything possible to to help. We look forward to the opportunity to serve you again on your next trip to the area!
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Detroit, Michigan
Level 6 Contributor
916 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 17 June 2014

Just stayed here and loved the location. The staff was very friendly and were always asking how they could help. I had a high floor and could see the mts. from my room. Love the lobby. if you want to eat its close to a lot of places. It's also close to the airport. So for me it was a good choice.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 18 June 2014
Thank you for your positive feedback on our location, view, and lobby. We are particularly thrilled to hear that you experienced our friendly and helpful staff, as we take great pride in our guest services. We hope to have the opportunity to welcome you back again next time your travels bring you to San Jose!
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Long Grove, Illinois
Level 6 Contributor
157 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 June 2014

The San Jose Marriott is in a great location downtown. I've taken Caltrain down from SF and it's a decent stroll or brief VTA ride there. It's next to the Convention Center so there are plenty of people around. I've stayed on a Saturday night and there are a lot of people around whether it's dressed up to go out or just hanging out at the lounge so it can get quite busy in the lobby.

I was there previously during Furcon and there were lines for the elevators. The staff receptionist walked me to a freight elevator and escorted me up to my floor level in order to avoid the wait. I also asked for a mini-refrigerator for my room beforehand and they were able to do that as well. Even though I wasn't there for Furcon, they had a special message in the rooms regarding how they wanted the room maintained and offered rewards for those with the cleanest rooms.

I was there previously on a Saturday night, so the concierge lounge wasn't open. I was able to eat in the main restaurant buffet, but I was only limited to the non-meats to the left side of the buffet. This time, I was in the concierge lounge which is nice. It's shaped like an L so there are some tighter areas and then an open view to see the surrounding areas. As with most business Marriotts, it's quite clean but does not have a cozy feel to it. If you're looking for a nice, clean night's stay, then this is the place for you.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cuyler3329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 18 June 2014
Thank you for taking the time to share a detailed review of your stay. We are very glad to know that you received outstanding service from our staff receptionist and that we were able to accommodate you with a mini-refrigerator. We also appreciate your comments on our concierge lounge. It is our aim to provide each and every one of our guests with a comfortable, relaxing experience, and we always enjoy receiving positive feedback! We hope to have the pleasure of your return one day soon.
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Chicago, Illinois
1 review
Reviewed 12 June 2014

Our recent stay was exceptional. Every time we had the chance to interact with the staff, we were impressed. The property itself is wonderful and located in great proximity to many thinkgs to do downtown. The most impressive aspect of the hotel is their staff. Stay here just to enjoy the stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 13 June 2014
Thank you for choosing Marriott for your recent stay. We are thrilled to hear that you were so impressed with our staff, as we take great pride in providing exceptional service to our guests. We also appreciate your compliments on our wonderful property and convenient location. We look forward to the opportunity to serve you again in the future!
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Carleton Place, Canada
2 reviews
Reviewed 10 June 2014

I feel that I need to contact you to give praise where it is due.
My stay at the San Jose Marriott was excellent. My stay was 3 nights.
Alfonso at the front desk was especially helpful, as was Lambert. These gentlemen made my stay very pleasant.
The service provided at the conference I attended was wonderful.
The food was quickly replenished and used plates etc. removed promptly but not too soon.
I recommend this hotel!

Green Features: It is evident that this hotel abides by it's desire to be a environmentally conscientious hotel.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 11 June 2014
Thank you for joining us at the San Jose Marriott during your conference! We could not be happier to hear about your exceptional experience. It is especially wonderful to hear that you received excellent service from our front desk staff. We look forward to sharing your positive feedback with our team and hope to have the opportunity to serve you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Jose Marriott

Property: San Jose Marriott
Address: 301 S Market St, San Jose, CA 95113-2832
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in San Jose
#3 Green Hotel in San Jose
#4 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose

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