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“Great Hotel”
Review of San Jose Marriott

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San Jose Marriott
Ranked #4 of 75 Hotels in San Jose
Certificate of Excellence
GreenLeadersSilver level
Quincy, Massachusetts
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel”
Reviewed 22 August 2014

I was in town for a conference at the convention center. It was connected to the conference center and within walking distance to museums, restaurants and businesses. The room was very clean and the beds were wicked comfortable. The staff was friendly and inviting. I would say here again if I am in San Jose.

  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 28 August 2014
We appreciate you taking the time to write a review of our hotel. We are happy to hear that you found both comfort and convenience during your recent business trip. Even more so, we're glad our team could make you feel at home. We certainly welcome the opportunity to host you again, should your travels bring you back to San Jose!
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933 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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Tracy, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2014

Spent several nights at the San Jose Marriott...super service all-around from Valet to the TANQ lounge and the hotel restaurant. Well trained personnel..friendly and genuine. Love TANQ popcorn, hamburgers and lobster sandwich.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank amunoz1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 28 August 2014
Thank you for taking the time to share your experience! We are happy to hear that you enjoyed your time with us during your recent business trip! We take great pride in our service, so we are thrilled to hear that our team exceeded your expectations. We also thank you for all of the compliments on our TANQ menu items. We hope to host you again in the future, should your travels bring you back to San Jose!
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Stockton
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 August 2014

Located within walking distance to restaurants, nightclubs, retail stores and transportation!! The rooms are very nice, staff is welcoming, helpful and friendly. Enjoyed the bar appetizers, DJ and atmosphere. There's a nice pool, gift shop and even a Starbucks! Family enjoyed our stay and plan to return!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank June B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 21 August 2014
Thanks for reaching out to us and providing us with valuable feedback of our hotel. We are happy to hear that your customer service experience exceeded the high expectations we have at our hotel. We are also pleased that you experienced a high level of comfort and convenience during your recent trip. We appreciate your review and openly welcome the opportunity to host you and your family again in the future!
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New York City, New York
Level Contributor
318 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 17 August 2014

Good spot for a quick stop in town and if you need to be near the airport. Neighborhood is weird on weekend, total business district that seems to be mostly empty on at least Sunday. The hotel was nice, friendly service, they upgraded us to a corner room with a nice view. Was an easy walk to some of the spots on 1st Street. I would recommend a more thorough cleaning of the bathroom, my husband noticed a condom in the bathroom garbage can; but other than that the room seemed quite clean. Easy drive to the airport the next morning. Valet parking was extra $25 or so I think. And wifi was extra, which is one of my big pet peeves, especially as a Marriott rewards member.

Room Tip: Get a high floor room, here are nice views, and a corner room is extra nice. Could see all the plan...
See more room tips
Green Features: Condom in the bathroom garbage can when we arrived? Maybe they need to work on general cleaning first.
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 21 August 2014
Thank you for taking the time to share a review of your stay at the San Jose Marriott! We are glad to know that you enjoyed our convenient location to the airport, the friendly service, and your upgrade to a corner room. We are sorry to hear about your experience in your room. The hotel is reviewing this with the team to see how garbage was missed. Please feel free to call the hotel and ask for the Director of Operations if you would like to discuss this further.
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Orange County, CA
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2014

I was blown away by this hotel. Everything was updated and clean and the staff couldn't be any nicer. Also the wifi has been recently upgraded so I was able to stream videos with no issues. The central location is just the icing on the cake. I will absolutely return!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank blueboxes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 18 August 2014
Thank you for reviewing the San Jose Marriott! We appreciate your kind comments regarding our efficient Wi-Fi, updated and clean hotel, and central location. We are pleased to hear that our staff could not have been any nicer as we are constantly striving to offer excellent customer service. We look forward to welcoming you in the future to blow you away again!
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Dallas, Texas
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 16 August 2014

As a frequent traveler, I do my best to remain loyal to one hotel brand to reap the rewards of their program. Over the past 10 years, I have stuck to that strategy fairly religiously. My experience at the San Jose Marriott has that streak in serious jeopardy - and I did not even take advantage of all of the amenities.

First, you will notice the friendly and engaging employees. Everywhere. Not in your face looking for a tip, but genuinely looking to assist. Check-in took less than a minute and I didn't use the app.

The lobby area is expansive, with plenty of spots to relax, look at iPads or have a coffee. A comfortable upscale feel.

Since I am bottom rung loyalty member, I got the most basic room. I'll take it anytime. It was immaculate. Felt bigger than it was due to the three huge windows. Comfortable bed. Modern bath area, And, they have the BEST wifi!(free for higher level loyalty members) I paid for the basic level and it was more than satisfactory for email and streaming music. This is a major bonus in my book. Half of the hotels I have stayed at this year have such poor internet that I was relegated to going off-site to work.

As far as the other amenities, the pool is big enough for laps and the hot tub was a gathering spot. The mod Tanq bar was packed every night and I heard the Arcadia restaurant was very good. I took advantage of the newsstand/grab-n-go store which had plenty of Starbucks items and other halfway-healthy to-go items.

If you were trying to find that perfect hotel in downtown SJ, I found it. Try it out and I bet you feel the same.

Room Tip: if you only need to do email, download files and stream music, the basic wifi is sufficient.
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  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Enachi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 18 August 2014
Thank you for taking the time to write a thorough review of the San Jose Marriott! Your kind comments regarding our comfortable and expansive lobby, well-equipped rooms, and satisfactory Wi-Fi are greatly appreciated. We are especially grateful for your feedback on our friendly, helpful, and engaging staff as we pride ourselves on offering excellent customer service. Overall, we are pleased to hear that you were able to take advantage of many of our amenities and for those you didn't have a chance to enjoy, you heard good reviews of! We look forward to welcoming you again in the future and offering another great stay!
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Cedar City, Utah
Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 August 2014 via mobile

I have grown to expect this out of higher rated hotels, but it should be backwards. The more you spend to stay, the less you have to pay for. $8 Internet access, $31 overnight valet, or $20 overnight public parking, no free breakfast of any sort. I better be careful, they may charge me for using the nice soaps. But overall, it is still a very nice establishment. The bed was very comfy, rooms clean, new TV system was nice, and great staff.

Stayed August 2014, travelled on business
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review, 21 August 2014
Thank you for taking the time to share a review of the San Jose Marriott! We appreciate your honest feedback, both positive and negative, as your comments allow us to continue to work to improve the guest experience. We are glad to know that you enjoyed your comfortable room and our great staff. We take great pride in our guest services. We hope to be able to welcome you again in the future, should your travels bring you back to San Jose.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Jose Marriott

Property: San Jose Marriott
Address: 301 S Market St, San Jose, CA 95113-2832
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in San Jose
#3 Green Hotel in San Jose
#4 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose

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