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“Couldn't be happier”

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Aloft San Jose Cupertino
Ranked #25 of 75 Hotels in San Jose
GreenLeadersBronze level
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Couldn't be happier”
Reviewed 12 June 2013

Moorpark hotel was a reasonably priced Oasis in the middle of San Jose, not just because of the price but because of the comfort of the facility and the quality of the service. Great little pool area and even outdoor seating to grab a glass of wine during happy hour were totally isolated from the adjacent hustle and bustle of the streets of SJ.

Room Tip: Get a poolside room, not a parking lot side room to avoid seeing the outside world for a while.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bnltandem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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386 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 May 2013

This is our "go to" hotel in the San Jose area - good value, lovely decor, extras (pool side cabanas with lounge chairs, jacuzzi, breakfast, club-floor computer/printer, pool table). Rooms clean, modern, thoughtful details (e.g., robes) but not plush - no great views; ask for near the elevator if you don't want to shlep your bag (elevator at one end).

Room Tip: Pool view is more pleasant, but sometimes a bit noisy. Pool is lovely, intimate with several cabana...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Planner4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoorparkSanJose, General Manager at Aloft San Jose Cupertino, responded to this review, 4 June 2013
Hello,

Thank you very much for your feedback. I will share your kind words with the entire team as I know they will appreciate receiving your feedback as well. I am glad we met your expectations during your visit with us.

At your service,

Isabelle Matter
General Manager
imatter@communehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Talent, Oregon, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2013

Even though we were not Guests staying at this hotel, Matthew at the front desk made sure we will be in the future.
My husband and I had tried 4 payphones looking for a phonebook to find an address for our GPS. It was not until I walked into the pristine lobby of the Moorpark hotel that we found one!
Matthew was extremely courteous and went way beyond our expectations, He inquired as to our destination, Used an internet search to recommended a CLOSER location and even provided a recommendation on ordering. Matthew, Can we just say, Animal Style rocked! Thank you for being so awesome and keep up the good work!

Room Tip: Ask to speak with Matthew, He is fantastic!
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  • Stayed May 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank KyliePeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoorparkSanJose, General Manager at Aloft San Jose Cupertino, responded to this review, 28 May 2013
Hello,

Thank you so much for your wonderful comments about your experience with the Moorpark hotel. I am glad we were able to help you with directions and I will share your kind words with Matthew and the entire team as I know they will appreciate receiving your feedback as well.

At your service,

Isabelle Matter
General Manager
imatter@jdvhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 May 2013

We stayed here a week and it was very spacious, quiet, and comfortable! Beds are queen-sized and great. No complaints!--no bugs. Staff was always friendly. Our room looked over the swimming pool - nice view and it felt private. Underground garage was convenient. Right across the street is a large Japanese market. It was a handy place to pick up snacks and drinks. The room had a refrigerator but no microwave. Price was good. Free wi-fi was appreciated.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoorparkSanJose, General Manager at Aloft San Jose Cupertino, responded to this review, 10 May 2013
Hello,

I am so happy to read of your positive experience while staying with us. Thank you so much for your feedback and we hope to see you again soon.

At your service,

Isabelle Matter
General Manager
imatter@jdvhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
656 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 7 May 2013

I stayed here with a business group, and the hotel was fine, nothing special. The check in process was extremely slow and when I finally got to my room it was fine, not quite what I was expecting. An average room overlooking a parking lot. The surprise was every time I turned on the lights cockroaches would scamper around. I complained to the front desk and they didnt seem shocked or offer to compensate in any way, they just said someone would try to get around to it.

Breakfast was included in our rate and the first day she made us all sign checks that totaled to $0. It was clear she was looking for a tip, when we didnt give leave a tip since it was self service she clearly was upset and made that known.

There were a lot of little problems that summed up to a large problem. I wont be going back.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaisyDot24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoorparkSanJose, General Manager at Aloft San Jose Cupertino, responded to this review, 10 May 2013
Hello,

Thank you very much for your feedback following your recent stay with us. Your comments are very important to us and help us improve our standards of quality and service.

I would like to apologize for the inconveniences that you experienced with the possible discovery of bugs during your visit. Please accept my sincere apologies as I can sympathize that this was a serious disruption during your stay. As this occurrence has rarely, if ever, been revealed, I take the feedback very seriously. We will immediately take steps to ensure that we resolve the issue without delay. We do have methods in place to ensure potential bug problems are constantly monitored.

I am at your service if there is anything further I can do for you. I hope you will consider staying with us again in the future. Should we have the pleasure of welcoming you back, please do not hesitate to contact me and let me know. You will be assured of a warm welcome and we will do all we can to make your visit enjoyable and successful this time.

At your service,

Isabelle Matter
General Manager
imatter@jdvhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, OR
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 May 2013

We stayed for two nights in late April 2013. The hotel was located in a bit of an odd spot. As mentioned in previous reviews, it shares a parking lot with Applebee's and Tony Roma's, and neighbor to a gas station. Freeway is right there also. Anyway, beds were comfortable, quiet room (we had 1st floor, near the back parking lot), clean, nice amenities (two robes, an iron). We used the hot tub one evening but did not try the pool. DId not try the restaurant, so can't comment there. Only had contact with front desk at check-in and check-out - staff was friendly. Overall, I would stay here again based on room quality, amenities and value (Hotwire 4*), but would probably choose somewhere in terms of location and wow factor.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hossmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoorparkSanJose, General Manager at Aloft San Jose Cupertino, responded to this review, 10 May 2013
Hello,

Thank you very much for your feedback, we value your opinion and your comments are very important to us. We do hope to welcome you back in the future. Thank you again.

At your service,

Isabelle Matter
General Manager
imatter@jdvhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SoCal
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2013

We had stayed have stayed here a number of times, but not in the last four years. The rooms are in need of renovation. The furnishings look worn and tired. The breakfast service and selections are not as good as they used to be. This establishment used to be high on our list of hidden gems. No longer a great value for the price. A disappointment overall.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fourdiamondseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoorparkSanJose, General Manager at Aloft San Jose Cupertino, responded to this review, 10 May 2013
Hello,

Thank you so much for your feedback following your recent stay with us. Your comments are very important to us and help us improve the areas we need to focus on. We are addressing the issues mentioned, and making them a priority so we can continue to provide an excellent product to our guests. Thank you again, I do hope to have the pleasure to welcome you again soon.

At your service,

Isabelle Matter
General Manager
imatter@jdvhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft San Jose Cupertino

Property: Aloft San Jose Cupertino
Address: 4241 Moorpark Ave, San Jose, CA 95129-2029 (Formerly Four Points by Sheraton Cupertino)
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in San Jose
#11 Romantic Hotel in San Jose
#17 Business Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Aloft San Jose Cupertino 3.5*
Number of rooms: 79
Official Description (provided by the hotel):
Energy flows and personalities mingle in a setting that combines urban-influenced design, accessible technology, and a social scene that’s always abuzz. Get in the know at our in-touch terminals—easy breezy Internet access to help you find local information and access your email. It’s all at your fingertips and easy to print. Make your way to our business center when you need to work or just chat with colleagues. Plus, you can always stay connected with hotel-wide wired and wireless High Speed Internet Access! Sprint, stretch, lift, sweat—day or night. Recharge on your own timetable at re:charge(SM), our 24/7 gym. Midnight marathoners and energetic early risers will find all the tools for their favorite fitness fix. Jump in and revive! Our splash outdoor pool is just the thing for a quick dip or relaxing respite. Open from morning to night, it’s the perfect aqua escape for any time of day. ... more   less 
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Also Known As:
Moorpark Hotel San Jose
Moorpark San Jose

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