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“Best Western is the best”

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Best Western Lanai Garden Inn & Suites
Ranked #26 of 75 Hotels in San Jose
Certificate of Excellence
Reviewed 19 October 2013

Best Western has many locations, most with easy access to/from major highways. The rooms are clean, the service is excellent & the people are friendly. The price is usually as good or better than its competitors.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Philip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanaigm, General Manager at Best Western Lanai Garden Inn & Suites, responded to this reviewResponded 23 October 2013

Thank you for taking the time to write a review. We welcome you on your next visit to this area.

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Reviews (205)
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160 - 166 of 205 reviews

Reviewed 3 September 2013

This is literally right next to the freeway, so it's a convenient location but maybe some of the rooms next to the freeway side might be noisy. Our room was actually very quiet; could not hear the highway noise at all but we were on the other side facing away from the freeway so maybe you might want to ask for that when checking in. The room size was decent. The hotel is very small, which is actually nice so at least it's not overcrowded with people. The breakfast area seemed a little bit small but if you go real early there aren't a lot of people so it's nice and quiet. I agree with someone else who said the automatic pancake machine was nice, however, I wish it would've given an option if you only wanted one pancake vs two. The shower was very noisy; made an awful screechy noise and it wasn't just ours because we could hear it when the neighbors would take a shower also. Didn't like that there was no side entrance because it's kinda awkward to parade all of ours things through the lobby when checking in or out. Wasn't really that big of a deal, just a personal preference to be able to go through a side entrance with a key card or something. Also, didn't like having to walk by the smokers in front of the entrance. Maybe the smoking area should be off to the side of the building instead. I think the rooms are all supposed to be non-smoking but we smelled someone smoking in their room. The staff seemed nice enough, so overall it's a nice little hotel.

Stayed: August 2013, travelled with family
Thank Avil0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanaigm, Manager at Best Western Lanai Garden Inn & Suites, responded to this reviewResponded 3 September 2013

Thank you for your review. Hope you stay with us on your next visit.

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Reviewed 1 September 2013

Conveniently located near three major highways. Easy access to San Francisco and all the sites. Would recommend based on location and rooms that are tastefully decorated, breakfast in the morning with wonderful presentation and comfortable seating areas. Adequate parking.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanaigm, Manager at Best Western Lanai Garden Inn & Suites, responded to this reviewResponded 3 September 2013

Thank you for your review. Hope to see you when you visit this area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

Average PLUS hotel. Nice people at reception. Good price and typical PLUS breakfast but watch out for the entrance to the parking lot - it is not on the main road. You have to turn down a side road and it is NOT marked on the main road.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Gareth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanaigm, Manager at Best Western Lanai Garden Inn & Suites, responded to this reviewResponded 3 September 2013

Thank you for taking the time to write a review. Apologies for the confusing entrance,the city will not allow us to place a sign on the main road.

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Reviewed 29 August 2013

Tired of Tripadvisor sketchy reviews. There are a lot of really negative reviews... I think some of these might just be from grumpy people. Anyhoo... I rate this hotel very well for the price. It was clean, did not smell, included breakfast which was satisfactory (especially liked the pancake machine) and the people were very friendly. It's a small place, no frills but my two teens and I were quite comfortable and had no complaints. Well, the pillows were a bit lumpy but no big deal.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanaigm, Manager at Best Western Lanai Garden Inn & Suites, responded to this reviewResponded 30 August 2013

Thanks for your favorable review, hope to see you again.

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Reviewed 20 August 2013

Out of our whole Oregon & California Coast trip, this was by far the biggest disappointment when it came to hotels.

I'm not sure how the heck this is classified as a Best Western "Plus". Rooms were large, but older, paint peeling off most of the bathroom walls. Stains on the carpet and pieces of tile missing in the bathroom. Had to flush the toilet more than once to get anything down. I called the front desk but never did get anyone to come and take a look at it. Mentioned it again when we checked out and that's when the guy at the front desk actually called the maintenance person.

Pool area had potential to be nice if it didn't have the broken down air conditioner units stacked up against the fence around the pool and overfull cigarette butt trays beside the patio furniture.

Plus, it's right beside the freeway.. so if you're looking for a quiet night sleep, keep looking elsewhere.

  • Stayed: August 2013, travelled with family
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Thank LindsayLou80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanaigm, Manager at Best Western Lanai Garden Inn & Suites, responded to this reviewResponded 21 August 2013

Thank you for writing a review. Please accept our apologies, we were not able to satisfy you. Your comments are helpful, this helps us in training all our staff to improve our service. We hope you give us a chance,so that we may serve you better.

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Reviewed 16 August 2013

I can't rave enough about how helpful and accommodating the entire staff was, from the front desk to the housekeeping, it was all very excellent! Stayed 15 nights. Easily accessible to the freeways, and across the street from Dennys and Carrows. The only downfall.....the breakfast was the same, every single day, no variations at all. There is just so much scrambled eggs and sausage a person can handle. I left feeling like half chicken, half swine! The coffee, cappacino dispenser had a good variety of blends. The eating area was always clean, and fully stocked, with a very attentive staff to assure plenty to go around for all the guests. Beds are magnificent, comfy, and had delightfully fluffy pillows, a wonderful end to very busy and long days of work. Would recommend to anybody, and if you see the little black cat, that hangs around the parking lot, give a nice hello, she will greet you with the same.

  • Stayed: August 2013, travelled on business
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Thank AngelaHansen84116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanaigm, Manager at Best Western Lanai Garden Inn & Suites, responded to this reviewResponded 21 August 2013

Thank you for taking the time to write a great review. Hope to serve you again when you visit this area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Lanai Garden Inn & Suites

Address: 1575 Tully Road, San Jose, CA 95122-2459
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in San Jose
Price Range: £105 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Lanai Garden Inn & Suites 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Experience Northern California from this comfortable and convenient San Jose hotel, located just minutes from popular attractions like HP Pavilion and the Winchester Mystery House.Located just off Highway 101, the BEST WESTERN Lanai Garden Inn & Suites makes it easy to explore the bustling city of San Jose and surrounding areas. Cheer on the San Jose Sharks at the nearby HP Pavilion or enjoy the oddities of the world-famous Winchester Mystery House. Families staying at this Northern California hotel can get their thrills at Raging Waters Water Park or California's Great America Amusement Park, or make a day of visiting San Francisco's Golden Gate Bridge, Ghirardelli Square and Fisherman's Wharf. There are also an abundance of dining and shopping options, like the East Ridge Mall, within minutes of the property. Also known as the Capitol of Silicon Valley, San Jose is home to many tech and manufacturing giants, including IBM, Google, Facebook, Cisco, GE, NASA and Ericsson, Inc. Our business guests appreciate the close proximity to these and other area attractions, like San Jose State University, the San Jose McEnery Convention Center and the San Jose Fairgrounds. Just eight miles from the San Jose International Airport, it's easy to come and go from this San Jose hotel. The BEST WESTERN Lanai Garden Inn & Suites offers the friendly customer service and comfortable accommodations guests have come to expect from Best Western. This San Jose hotel offers well-appointed guest rooms and suites, each complete with cable satellite television with HBO® and free wireless high-speed Internet access. Hotel guests will wake each morning to a complimentary full breakfast featuring fresh Belgian waffles, before enjoying an array of amenities such as an outdoor swimming pool and a business center.The BEST WESTERN Lanai Garden Inn & Suites is proud to offer superior customer service and a convenient location in San Jose. ... more   less 
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Also Known As:
Best Western Lanai Garden Hotel San Jose
Best Western San Jose
San Jose Best Western

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