We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very comfortable stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Valencia - Santana Row
Ranked #5 of 75 Hotels in San Jose
Certificate of Excellence
Vancouver, Canada
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Very comfortable stay”
Reviewed 2 January 2013

We needed somewhere to stay to breakup the drive from Cambria north to Jenner and decided on San Jose, having just been in San Francisco. We thought it might be interesting to see the other end of the bay area. It was a Saturday night. Big mistake. I was very underwhelmed by Santana Row and it's clientele, as well as our treatment by a number of restaurant staff for the heinous crime of not having booked a table! If I had known, I would have steered clear of the whole area!
Nevertheless, the Hotel Valencia was very cool, with a large room and a big, comfortable bed. The breakfast was very good, and got us a long way on day of driving the following day.
The valet service was prompt and friendly, as were all the staff we encountered. If I ever HAVE to go back to San Jose, I would definitely stay here again.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tych0Brahe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 13 March 2013
Thank you for taking time to provide feedback on your stay. We are happy that you enjoyed the hotel. If you should have an opportunity to visit San Jose again, we hope we will be your hotel of choice.

Cordially, Bonnie Best
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

770 reviews from our community

Traveller rating
    352
    252
    95
    35
    36
See reviews for
111
196
32
291
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, CA
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 31 December 2012

Great location; culinary treats included in morning breakfast buffet which are generous offerings for a continental fare. Front desk staff are ambassadors to community & shops of Santana Row.
Hotel lounge could stay open later & bartender more accommodating - valets are eager to provide stellar service

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TGDino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 13 March 2013
Thank you for taking the time to provide feedback on your stay. We are very happy you enjoyed the hotel and the area.

The hotel lounge does stay open as last is allowed by law on Thursday through Saturday. Due to business demand, it does close earlier other days.

Again, thank you.
Bonnie Best, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 December 2012 via mobile

This is my second time staying at Hotel Valencia and I am in love! Right upon check in because we signed up for their free Valencia club we received a complimentary bottle of red wine along with two free drink cards for the popular bar downstairs!! The room is clean and cozy with a comfy bed and flat screen tv. The breakfast buffet is DELICIOUS with fruit, eggs, muffins, oatmeal, toast, tea, coffee everything one can ask for!!! They also give you complimentary newspapers like the wall st journal which my boyfriend LOVED! the staff is extremely friendly and helpful. I am soooo happy with this hotel and everytime I come to San Jose to visit my family I am staying right here!!

P.S- the location is amaaazing right at the heart of Santana Row!!!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vacati0n_l0ver22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 13 March 2013
Thank you for taking the time to provide feedback on your stay. We hope you will be back often!

Cordially, Bonnie Best, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland, United States
1 review
Reviewed 21 December 2012

I can not comment on the quality of Hotel Valencia since I cancelled my reservations due to changes in business plans. However, although I was assured that the rooms had been refunded, my credit card account was DOUBLE charged for the room, front desk staff say their systems show we checked in, and managers never return calls. I have never had such a terrible experience with ANY hotel's customer service. STAY AWAY!!

  • Stayed August 2012, travelled on business
    • Value
    • Service
Helpful?
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 13 March 2013
I am sorry that you felt our staff did not respond to your situation well. In researching the information that is provided on your comment as well as date of stay/name, it would appear your reservations were made with Expedia which would have been responsible for determining any refund. If that is not the case, I would be happy to review the circumstances with you.

Cordially,

Bonnie Best, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 December 2012 via mobile

Attending a business meeting, this venue was in a perfect location. The quaint streets with fine dining, live music, and high end shopping make this location spectacular.

The hotel property is uniquely located, surrounding an elegant courtyard. The rooms are spacious and comfortable. Morning buffet is well suited for most diets.

I would have no reservations retiring to the same location the next time I visit San Jose.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veinleisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 December 2012

Right in the middle of the "European-looking shopping district" (and I thought I flew 12 hours to be in the US?)... It's a cozy environment, the hotel looks nicely, rooms pretty big. Pretty good breakfast, roomservice also OK, food is not unhealthy like in many other places. Bar with balcony/terrace that overlooks the street, nicely done, service varies a bit from day to day. The beds are a bit too high and too soft for my opinion.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 December 2012

Although I am originally from the Bay area, I had never stayed at this hotel. I came back for a 3-day work meeting that was being hosted at the Hotel Valencia in Santana Row. When I arrived to my room the lights were on (as it would be for a turn down kind of service) and the room was so incredibly inviting and comfortable. It made you feel as if I was at a secluded resort somewhere, not in the middle of Silicon Valley. The staff here is incredibly friendly and willing to do anything to accommodate their guests and improve your stay. I can only hope I have the opportunity to stay here again as I loved it! I would definitely recommend.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Calibeck2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Jose hotels
8.1 mi away
Dolce Hayes Mansion
Dolce Hayes Mansion
#4 of 75 in San Jose
4.0 of 5 bubbles 1,187 reviews
3.4 mi away
Fairmont San Jose
Fairmont San Jose
#6 of 75 in San Jose
4.0 of 5 bubbles 2,099 reviews
3.4 mi away
San Jose Marriott
San Jose Marriott
#3 of 75 in San Jose
4.0 of 5 bubbles 927 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Hotel De Anza
Hotel De Anza
#7 of 75 in San Jose
4.0 of 5 bubbles 621 reviews
6.6 mi away
HYATT House San Jose/Silicon Valley
0.7 mi away
The Row Hotel
The Row Hotel
#48 of 75 in San Jose
3.0 of 5 bubbles 26 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Valencia - Santana Row? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Valencia - Santana Row

Property: Hotel Valencia - Santana Row
Address: 355 Santana Row, San Jose, CA 95128-2049
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Priceline, Booking.com, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HRS so you can book your Hotel Valencia - Santana Row reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing