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“Good location. Average hotel”

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Hotel Valencia - Santana Row
Ranked #5 of 75 Hotels in San Jose
Certificate of Excellence
Hong Kong, China
Level Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good location. Average hotel”
3 of 5 bubbles Reviewed 18 February 2013

The area is very nice, and the hotel is very well located. Santana row is the place to be if you want to enjoy good shops and restaurants.
The hotel is ok. Service is good, with a decent bar and a good restaurant however it is very expensive, I guess you pay for the location.
To access the hotel from the street you need to get into the lift to the 3er floor where the reception is located and then another lift to your room. It is quite busy to get in and out.
Breakfast is ok but nothing great.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gabriel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 19 March 2013
Thank you for providing feedback on your recent experience at Hotel Valencia. Constructive feedback is always appreciated.

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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766 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 6 February 2013

We stayed here for my friends 70th birthday. They want out of their way to accommodate our room request. The front desk staff is excellent. I love the room decor, the low lighting is great. Both our rooms were very clean and quite. We were on the 4th floor and did not hear anyone above us or beside us. The beds were extra comfortable. Thank you Hotel Valencia, we will be back!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyTym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 21 March 2013
Thank you for selecting Hotel Valencia for your friend's 70th birthday celebration. We are delighted that you enjoyed your time here. We hope you will return for 71!
Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 3 February 2013

We paid $375 for a room here, and the room itself was nice and large. The bathroom was huge! The shower was great, but then the good and the great ended. The TV looked like it came over on the Ark, and was filthy. It had black fingerprints on it. There were only a few channels. The "free" internet hardly worked at all. I had to go down to the business center to work because the Wifi was so weak. The carpet had a large burn in it, and the rest of the room needed a good cleaning. The room and the entire hotel was very dark, and I wondered if it was to hide the dirt. The staff was friendly and very good, except for the person who came to my room the first night to offer turn down service. She was holding a bag of wet ice and offered it to me, but when I tried to take it she pulled away, presumably because I did not come to the door with any money in my hand. The bed was clean and comfortable. The "work out facility" is an embarassment. This was not worth$375.

  • Stayed January 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank angela h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 19 March 2013
I am very sorry that you did not enjoy the hotel. I it is always our goal to meet the expectations of our guests and would have been happy to remedy any shortcomings during your stay.

Again, I offer my apologies and would be happy to speak with you personally if you would like.

Cordially, Bonnie Best, General Manager
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Laredo, Texas, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 January 2013

Santana Row is a very chic place to be in San Jose. The hotel is very nice and cozy. It has a great bar but the average age is 20 to 25. We preferred going to a pub around the corner where they have live music and more for 30 and over. Expect the night life to be over by midnight in some places. The rooms are very comfortable and we loved getting a balcony that overlooked the boutiques. The restaurant to go is yard something on Monday, if the 49ers are not playing on that day the players gang out there. The food in all the restaurants around there are excellent, the pizzeria and many more. You also have a full breakfast. San Francisco is 45 minutes away and Palo Alto about 30. Do stay at least for a day in this beautiful place and visit all the boutiques. You might end up with a gucci purse and wallet like I did.

Room Tip: balcony overlooking the boutiques
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 21 March 2013
Thank you for taking time to provide feedback on your stay at Hotel Valencia and Santana Row. Sounds like you had a great time! We hope to see you back again soon.

I see you are from Texas and if you are in San Antonio or Houston, we also have hotels there which you might enjoy as well. We will also be opening hotels in Austin and Kansas City later this year!

Cordially, Bonnie Best, General Manager
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Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 19 January 2013

Great hotel right in the middle of Santana Row shopping.

Great location a bit tricky to navigate into the area for first timers arriving at night due to a few one way streets into Santana Row but easy afterwards.

Excellent pool and spa which was well appreciated despite frost on the ground!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Anthony_987654321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 21 March 2013
Thank you for the nice feedback on your stay. We hope you stay again when in the States.

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
1 review
3 of 5 bubbles Reviewed 18 January 2013

Hotel is in a good location, with good bars and restaurants in Santana Row. Hotel is slightly tired these days, but offers free wifi and breakfast, rooms could do with more light but having a balcony allows you to escape from the air conditioning when you want too.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C15SLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 19 March 2013
Thank you for providing feedback on your January stay. We are in the process of planning a guest room and public area renovation which addresses some of your comments.

We hope you will return for future stays in the Silicon Valley.

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aruba
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 13 January 2013

Very cool style while still having a warm and welcoming ambiance. Front desk staff are lovely. Free breakfast was very good and the free wifi is much appreciated. I wish all hotels offered free wifi these days. My room was fun and comfortable as well as impeccably clean. The location is fantastic and I felt happy staying at the Hotel Valencia.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TisaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 21 March 2013
Thank you for your kind comments. We hope you will return soon!
Cordially, Bonnie Best, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Valencia - Santana Row

Property: Hotel Valencia - Santana Row
Address: 355 Santana Row, San Jose, CA 95128-2049
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

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