My credit card was charged on August 18th. I did not make a reservation, or stay at this hotel. I assumed this was an innocent error on behalf of the hotel. I have left several courtesy voicemails to assistant manager Brent Gaines. He returned one message on August 27th stating we would be in touch. I have since been completely ignored.
The charge has not been reversed from my credit card, I have not been told who made this reservation, or why I was charged- and what bothers me the most is how Hotel Valencia has remained silent without even an explanation or an apology.
- Official Description (provided by the hotel):
- Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Valencia Santana Row
- Valencia Santana Row Hotel