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“Clean” 5 of 5 bubbles
Review of Hotel Valencia - Santana Row

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Hotel Valencia - Santana Row
Ranked #5 of 76 Hotels in San Jose
Certificate of Excellence
Houston, Texas
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Clean”
5 of 5 bubbles Reviewed 25 February 2014

Its Clean and kept up, Staff were friendly and Rooms are clean. Bed is comfy and Location is perfect. What I like the most is the fact that I did not have to talk to any one for anything, they all did their job and there was no need fro extra requests

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matthew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 26 March 2014
Thank you for sharing your positive impression of Hotel Valencia! Hope to see you back often.

Cordially, Bonnie Best, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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752 reviews from our community

Traveller rating
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    94
    35
    36
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
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English first
San Francisco, California
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

Sometimes you don't have time to fly to a romantic destination but still want to getaway. The Hotel Valencia is located in Santana Row, San Jose close to shopping, restaurants, hot tub and spa. If you want to getaway for the weekend, the Hotel Valencia is the place to go. They have a great bar on the 3rd floor with a private niche sitting area just off the business center. Romantic and cozy. We have stayed here before and will return soon.

Room Tip: We had a room with a balcony facing the parking garage. It was fairly quiet until the bars let out...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 26 March 2014
Thank you for sharing your positive experience at Hotel Valencia! We will soon have two of the niches off the lobby that you mentioned (by the end of April). Hope you will return to see the new updated lobby area that go along with our newly renovated guest rooms.

Cordially,
Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 17 February 2014

a) I requested for a room for disabilities, which I didnt get
b) I got a "Welcome back" message in my room with 2 oranges, this is the first time I use this hotel, you made me feel that you assigned to me the wrong room or that you didnt care about
c) I take my time to walk and since you have no telephone on the bedtable, I had to walk to answer the phone and I missed some calls
d) I had some things from the minibar, the hotel never noticed, never got the minibar replenished, didnt charge for the Pringles I had on my first week of stay
e) I used your laundry service and never got the plastic bag and price list replenished again
f) It is impossible to get a dark room in the mornings, this wooden shades allow a lot of light thru
g) There is always some cold wind getting thru the wooden shades, very uncomfortable
h) The TV remote control doesnt allow to "Sleep"
i) Once I found my room door open, Security officer knew about this
j) Probable the most annoying thing about the hotel is being a guest during weekends... My room faced the patio and it was until very very late since I could sleep since you allow your bar guests to be around drinking and laughing. Terrible experience!

Room Tip: Never stay at this hotel on weekends!!
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  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GabyUMexico City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 19 February 2014
Thank you for providing very constructive feedback on your recent stay. I sincerely apologize that our service and facilities were not what they should have been.

Your comments will be reviewed and corrections in facilities made where possible and service issues used for training.

Again, I apologize and would like to have the opportunity to provide you with the experience you should have had on your first visit.

Cordially,

Bonnie Best
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manteca, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

My husband and I stayed here the night of our wedding
July 20, 2013

we had such a wonderful experience.
Location: is wonderful simply because of the luxurious Santana Row
and the hotel was very well hidden it feels like your in your own world.
Everything costs money and there will always be hidden tax that should be no surprise to anyone lol
The rooms were spotless clean
the bedding material felt fresh and smelled clean
the simple decor in the room was so relaxing we had a full view of the pull it was so lovely.

Their morning room service breakfast was exquisite very well worth $50

we were late to leave our room by a few minutes and were charged a late fee even though I called and notified them we would be a few minutes late and literally 15 minutes later a late fee pops up on my credit card transaction notification.

That was a bit disappointing

but overall my husband and I can not wait to come back to what will be our anniversary tradition :)

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ivon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 26 March 2014
Thank you for taking the time to review your stay for your wedding night. We are happy that you enjoyed your stay and hope your will return soon for your first anniversary.

Cordially, Bonnie Best, General Manaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlands
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

The Valencia is a great place to stay when on business in the San Jose area. Nice to have so many bars and restaurant options on your door step and the Westfield Valley Fair at the end of the road. The newly refurbished rooms are a big improvement - much more light and airy and not as dark as the old rooms. Only downsides are the small fitness room which always very busy first thing of a morning so be prepared to wait, and the sometimes bizarre security policy of the hotel - forced to show your room keys to get into the hotel and passed reception on a Thursday night to prove that you're staying at the hotel, but then awoken by drunks trying to get into your room on a Friday night when security is no where to be seen.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lovethesun2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 26 March 2014
Thank you for sharing your experience and impressions of our new rooms. I apologize that you were inconvenienced by noisy guests. We do have security available to manage guests who get a little rambunctious but obviously missed your neighbors and I apologize for that.

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

Greatly enjoyed my short stay at the Valencia while in San Jose for the Strata Conference... we booked the conference late and it was nice to find a clean / pleasant hotel with a reasonable rate. Also took advantage of the location for entertaining / business dinners.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 26 March 2014
We are delighted you enjoyed your stay and very much appreciate that you took the time to share your experience.

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa, Arizona, United States
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 12 February 2014

The staff makes this hotel special. Monica, Stephanie, Mark, Anthony, ...all the staff have been more than pleasant each trip I have made.

Hotel Valencia is a hidden gem in san Jose. I head to California for business roughly once a quarter and have my choice of hotels for the week. After my first stay in Valencia, I have made a reservation to stay each time I am in the city.

Valencia is in the heart of Santana Row, the one bright spot in an otherwise ordinary town. Great food, fun, and shopping nearby. 5 minutes door-to-door from the airport (without any airport traffic or noise) and 10-15 minutes from any major business in the area.

Highly recommended!

Room Tip: there are several balcony rooms in the hotel. My personal favorites are balcony rooms that overlook...
See more room tips
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, 13 February 2014
Thank you for sharing your experience at Hotel Valencia and Santana Row. I will be happy to share your comments with our associates, but particularly the mentioned by name.

Please always let us know if there is anything we can do to make your stay even better!

Cordially,
Bonnie Best, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Valencia - Santana Row

Property: Hotel Valencia - Santana Row
Address: 355 Santana Row, San Jose, CA 95128-2049
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

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