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“Solid 3.5 star property...,”

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Four Points by Sheraton San Jose Downtown
Ranked #8 of 75 Hotels in San Jose
Certificate of Excellence
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Solid 3.5 star property...,”
Reviewed 24 January 2013 via mobile

Let me start off by commenting on the check in staff. They were courteous and @ 10:30 PM understood a person that travels often doesn't want a bunch of pomp and circumstance when simply trying to place their head on a pillow. I am SPG platinum and locations like this can be a dice roll on upgrades but the front desk staff proactively acknowledged and my upgrade to a "junior suite " was already in place. The room was what you would expect. Comfy bed a plaid chair and a pull out couch with my only complaint being the sub-optimal placement of the tv with regard to the bed.

I did not partake in any food so no comment there.

My only 2 issues.

1. The parking attendant acted like a troll under a bridge collecting his cut. Bad experience he could have just been having an off day.

2. Even with a courtyard facing view the street noise was annoying and disrupted my sleep.

All and all what you would expect for what it is - a business hotel.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liveonthegrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this review, 25 January 2013
We appreciate you taking the time to post a review about your stay, and are pleased to hear you were able to settle in after your late arrival. We have passed along your comments to our front desk associates and have addressed your parking experience with our attendant. Thanks again for your feedback. We hope to see you again soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Lincoln, California
1 review
Reviewed 17 January 2013

Within minutes of arrival we knew we had made the right choice. This place so exceeds expectation. It's the whole package. Comfort, peace, food, drink!!! JC the Director of Sales is the best host ever! Cant wait to go to our concert tomorrow. Do not miss an opportunity to stay here. The internet works perfectly, despite some other reviews and everything is amazingly clean and well done!!!! Highly recommend!!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costa Mesa, California
1 review
Reviewed 14 January 2013

The hotel is straightforward. What you'd expect for a Four Points. I really liked the hotel staff. We arrived late and were greeted by Angela who made our check-in easy and painless. We had a somewhat complicated reservation, but she was able to sort it all out quickly. I would stay here again.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this review, 15 January 2013
Jeff R -

Thank you for taking the time to review our hotel. We're so happy to hear that you enjoyed the hotel accommodations and our friendly associates. Hope to see you back soon at Four Points by Sheraton San Jose Downtown. Safe travels!
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San Jose
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 January 2013

My wife and I just got back from one night at this hotel. I booked on-line and requested a quiet room. They put us on the 4th floor at the back of the building. It was quiet indeed. Our friends were on the front and on the second floor. I can only imagine the noise they had endured. Our room was very nice. For the rate it really can't be beat. Check in was quick and pleasant. The hotel seems to be well cared for, and the bed was very comfortable. If you need to be downtown give this place a look. We parked at the lot next door and paid $23 from 6PM to noon the next day if that matters to anyone. I did not know the light rail goes right by the hotel or we would have just taken that.

Room Tip: If you book on-line request a 4th floor room in the back of the building.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Shorties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, 17 January 2013
Hi:

Thanks for the kind review! We're always very pleased to hear such enthusiastic positive feedback.

I'm so glad you had an enjoyable visit, and we look forward to welcoming you back.

Thanks again,

Randy Zimmerman, General Manager
Four Points by Sheraton San Jose Downtown
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Welwyn, England, United Kingdom
Level Contributor
135 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 January 2013

Stayed one night here while on business.

I suspect it was a great location but I drove on to a meeting a little out of town.

Room was OK, bathroom OK but while OK for me for one night, not sure I'd want to stay there for a week. Great bed tho, very comfy! Facilities like somewhere to work was minimal and how to get a coffee etc was difficult. I could only get a coffee via the resturant when it opened at 6:30am (I suffer from jetlag so was up early) and it was so dark in there I wasn't sure it was really open.

Service was OK, over all OK but nothing special.

Room Tip: Ask to be away from the front as the tram and it's bell starts early.
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin_Welwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, 17 January 2013
Thank you for voicing your concerns of your stay with us. As we continually strive to exceed every guest’s expectations during their stay, it is extremely important for us to know the concerns and suggestions of our valued guests.

While I'm glad that your overall impression was positive, I would like to take this time to apologize for the problems you experienced during your stay. I have made the Managers responsible aware of the incidents, and can assure you that proper measures have been taken to ensure that this kind of situation will not again arise. As an aside, we do offer in-room coffee for those times when our restaurant is not open; also, our location is fairly close to various coffee shops such as Starbucks, Bijan Bakery, and Peets. Our front desk staff is always eager to provide recommendations to such alternatives.

Thank you for choosing the Four Points by Sheraton San Jose l for your visit and we look forward to welcoming you again soon.

Randy Zimmerman, General Manager
Four Points by Sheraton San Jose Downtown
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Los Angeles, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 December 2012

Stayed for two nights last weekend. Not luxurious but roomy, clean and comfortable with all the amenities, right next to the Fairmont. Large bathroom, good water pressure in shower. No pool or free breakfast. But our expensive room service breakfast came piping hot and delicious about ten minutes after we called. Only downside was we prepaid for a Junior Suite and at check in the rather unfriendly front desk girl told us the room was unavailable. She offered us a King at a lower price, but two days later at checkout the lower price had been forgotten. It took about twenty minutes to straighten this out with a call to original front desk clerk and then the manager, but we were given the lower price in the end.

Room Tip: Don't bother prepaying, I think they purposely give those rooms away so you have to take what th...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orangecounty
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 November 2012

We attended a meeting in San Jose Ca this last week end. Although the venue was at the Fairmont we decided on the Four Points next door. We As we arrived on Sat night and left on Sunday afternoon we did not get to see much of the town. Everything seemed to be within walking distance of the hotel. Several types of eateries, movie theater and a little bakery just between the two hotels that we could not get enough of. Please note that both hotel charge a fee for parking but when we checked out we were not charger. They also gave us a 2:00 pm late check. for free. Our room (429 had a comfortable bed, feather pillows, white comforter, free bottles of water and a large bath tub to relax in. The room was large and had two large windows that did open 4 or 5 inches for fresh air. Friendly and helpful front desk staff.Would stay here again.

Room Tip: if you sigh up for Shearton rewards you will get much better price and perks.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OrangecountyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton San Jose Downtown

Property: Four Points by Sheraton San Jose Downtown
Address: 211 S 1st St, San Jose, CA 95113-2702
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Best Value Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton San Jose Downtown 3*
Number of rooms: 86
Official Description (provided by the hotel):
Four Points by Sheraton San Jose Downtown is a historic hotel with free wifi and 86 luxurious guest rooms. We are near McEnery Convention Center, HP Pavilion, SJSU, and other downtown attractions. ... more   less 
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Also Known As:
4 Points By Sheraton San Jose Downtown
Four Points By Sheraton San Jose Downtown Hotel San Jose
Montgomery Hotel San Jose
Montgomery San Jose

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