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Four Points by Sheraton San Jose Downtown
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Reviews (617)
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All reviewsmosaic restaurantasian fusionfront deskparking attendantfree bottles of waterwalking distancelight railsmall hotelconvention centerlocation is greatstreet noisean older hotelrestaurants and barsself parkingper nightan upgradebed was very comfortable
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396 - 401 of 617 reviews
Reviewed 5 June 2013

I've stayed here a few times and the location is great if you need to be downtown, walk to Adobe, convention center, local downtown restaurants, etc. Downtown SJ has really improved on dining options. Everything is 1-4 blocks away, 2-10 minutes. The hotel is old but has been refurbished and is very clean. The rooms are nothing special but they have comfortable bedding and pillows, not like the Westin or W though. I always pay over $175 for this hotel which is pricey for Four Points but it's a racket if you want to stay downtown. I didn't see the gym but they give you a Balley's card you can go to and that's just 1/2 block away between 1st and 2nd at the Fairmont. The cafe is fine too for breakfast but they close at 10am.

  • Stayed: June 2013, travelled on business
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1  Thank scottreynolds75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this reviewResponded 12 June 2013

We're happy to hear you enjoyed your stay at Four Points. Thank you for taking the time to write a review. We welcome the feedback so we can continue to improve our guests' experience. We hope to welcome you back. Cheers!

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Reviewed 5 June 2013

Location is good, food was good, but staff, don't know what customer service means.
very rude, unprofessional, very disappointed on the price that was paid.

Our room was with breakfast, and breakfast get's server until 10 AM, we came down from room to the Mosaic restaurant and the server looked at his watch , because we were the only one there, and I guess they realized we had a voucher, every moment, the guy was going back and forth, like a military marsh.

The receptionist, very rude, asked for things to do, and asked direction to SF, got a piece of google printout and nothing more.

Never will go back,

Room Tip: Don't go
  • Stayed: June 2013, travelled with family
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1  Thank ali E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this reviewResponded 13 June 2013

Thank you for taking the time to write a review. We regret to hear about your experience at Mosaic and at the front desk. We want all of our guests to feel welcome. We will discuss your review in our next team meeting.

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Reviewed 28 May 2013

The rooms are modestly sized but well appointed, clean and quiet. Super helpful front desk staff, good restaurant and pleasant lobby make this centrally located hotel a real find. I'll certainly be back.

Room Tip: Courtyard view works really well.
  • Stayed: May 2013, travelled on business
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Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this reviewResponded 12 June 2013

Thank you for taking the time to leave us your feedback. We're pleased to hear you enjoyed your stay and that you'll choose us again the next time you're in the area. Take care!

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Reviewed 17 May 2013

This is the second time my wife and I have stayed here and enjoyed this stay just as much as the first. The hotel is very much conveniently located downtown with easy access to lots of restaurants, bars and transit. The beds are amazingly comfortable and gave us the best nights sleep for a while. The staff are attentive, pleasant and always make us feel welcome. The hotel works really well for both business and pleasure, close to the freeways and airport without feeling you're under the flight path but conveniently located for downtown and other attractions. We will definitely stay here again the next time we need to stay over in San Jose.

Room Tip: Lots of restaurants and bars close by.
  • Stayed: May 2013, travelled as a couple
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2  Thank Beachluvr281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this reviewResponded 24 May 2013

We are thrilled to hear you had the same great experience this stay as you did the first time! Thank you for taking the time to share your thoughts and feedback. Looking forward to welcoming you back the next time you're in town! Take care.

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Reviewed 11 May 2013

Stayed here 1 day for business. Very convenient location for walking to local restaurants. I got an upgraded hotel room facing the courtyard which was decently furnished and comfortable. It's a no frills, yet comfortable hotel that I would stay at regularly if I was on personal travel. One thing I would improve is the parking lot which could be a bit larger to allow more parking.

Room Tip: If you're a Starwoods Preferred member, try to get an upgraded room facing the courtyard.
  • Stayed: May 2013, travelled on business
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1  Thank Albert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this reviewResponded 16 May 2013

Thank you for the review. We're glad you enjoyed the simple comforts of Four Points and that you would return again on personal travel. We hope to see you again soon!

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