I was looking for a hotel for a five night stay that was close to Palo Alto, did not hail from the Mesozoic era, and charged somewhat south of exorbitance. With this Courtyard I found a rather new hotel in a newly developed area near Milpitas, right off the 237 expressway.
Being fairly new, the furnishings, carpeting, bathrooms, and bedding are spot-on; no mildew in the showers, no stains on the flooring, and practically no dust anywhere. The bedding itself is some of the most comfortable I've had, although the age of true queen bedding is long passed and the two-queen room I was in was much more like a two-double one. Housekeeping is also up to par, which sometimes is not the case for newer hotels, where the staff is still being trained even after a year of operation. On that point, everyone I interacted with, be it in the morning, afternoon, or evening knew how to answer my questions promptly and with the right information. Kudos to property management.
Some specifics of note:
- The hotel is truly off the expressway, with rooms facing the expressway having their windows a mere 15 meters from traffic. Yes, that's 15 meters. The rooms have fairly good soundproofing; indeed some of the best I've (not) heard, but if you are a light sleeper, you will NOT get a good night's rest if your room is facing the expressway.
- There is a café styled area in the main lobby that serves light fare. You can get breakfast and lunch items for a reasonable price. At the time of this review the hotel was giving out 10% off coupons for guests to try it out. We did not purchase any, however, as there are several dining options within walking distance (see next). There is also the customary "pantry" next to the front desk from where you can purchase the late night snack or soft drink.
- About 100 meters from the hotel you will find a Panera (excellent service and good food for the Panera apassionati), a Chic-Fil-A for even faster fare, a Rok steakhouse (whose menu looks excellent but alas its's food, service, and pricing are all out of whack, leading to an afternoon of severe intestinal distress; ignore any positive reviews you see for it), and various other fast food locales such as Chipotle, Panda Express, Five Guys burgers, and a Sweet Tomatoes.
- The hotel anchors a strip mall. While it is not physically connected to the mall, it shares its parking with it, and if you walk about 50 meters from the lobby across the parking you'll be at the door of a rather large, clean, and well stocked Target. As the hotel has a small refrigerator and microwave, the Target store can provide for the occasional thirst and hunger quencher.
- On the fridge and microwave; the hotel does advertise them as being in every room, and they are a welcome set of items to have. Both were clean and usable. However, bear in mind these are mostly toy-sized, so don't expect to store or cook anything other than small items in them.
- From a quick glance down the hallway, it appeared that the hotel has quite a few handicap accessible rooms. It seems as though the hotel assigns these just as they would regular rooms, so if you mind having additional support items in your bathtub, make a note to request a non-handicap accessible room. The bathtubs are regular entry regardless of the room.
- Checkout is at noon. I requested a late checkout and was provided until 1pm. I did make note of it to two different front desk personnel at different times the day prior. I left the hotel for meetings and returned around 12:45pm to settle the bill. I was surprised when the front desk staffer told me I had already been checked out. My electronic keys still worked, even after that. I surmise from further conversation that while they will check you out at noon, they don't take any action (such as invalidating your keys or cleaning your room) until after 1pm. A welcome touch, as I've been in hotels where they literally run you out the door at noon.
- Lastly, you need a car to get around from here. On that, it should be noted that there appear to be no nearby gas stations. Mapping software kept spitting out gas stations around 3+ miles away, which can be 10 or more minutes in Silicon Valley traffic.
I do fear that with the hotel being somewhat new and not on everyone's radar, the room pricing will invariably rise with time. If they can keep the pricing reasonable and their operations well oiled this will be a definite return hotel in my book.
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