We stayed at this hotel before flying out on a family vacation. We booked thinking we had a "stay and park" rate for $129. After arriving they told us that we needed to pay another $80 to park. We showed them that it clearly said free parking on their homepage but they would not help us out. We attempted to cancel the room for the night to stay at a nearby hotel with free parking for the week for only $99 and they would not let us cancel. The hotel had no manager on property to address the situation and the front line staff would not help us.
After returning from our trip I contacted the hotel customer service representatives explaining our problems. A day later I received a form email from the General Manager asking for my number and that he would like more information about our experience but 10 days after I gave him my number I have not received a call.
This is my first negative response on Trip Advisor ever. Poor service, bad communication and lack for management. Stay away from this hotel it is clearly not being ran with the guest in mind!
- Official Description (provided by the hotel):
- Located conveniently next to San Jose International Airport just off US 101, the La Quinta Inn San Jose Airport is in the heart of the Silicon Valley. Our guests can enjoy free shuttle service, free parking during stay, and 24-hour friendly customer service. We are within minutes of companies like eBay, Cisco, Intel, Sony, Lockheed Martin and Sun Micro Systems, as well as attractions such as Paramount Great America, Tech Museum of Innovation, Winchester Mystery House, Great Mall, Santana Row. Stay connected in our business center where you can use our fax and copy services, with free high-speed wireless Internet access. A spacious guest room awaits you loaded with amenities like free high-speed wireless Internet access, a HD TV with 120 channels to choose from, refrigerator, microwave, laptop safe and much more. Enjoy your favorite cocktail, beer, or wine at our Lobby Bar called Naki's Lounge! Wake up on the Bright Side to a Free Breakfast each morning near our lobby. We look forward to seeing you on your next stay in San Jose! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LaQuinta, Expedia, Travel Republic (UK), Priceline, Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., getaroom.com and Cancelon so you can book your La Quinta Inn & Suites San Jose Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- La Quinta Inn San Jose Airport Hotel San Jose
- La Quinta San Jose
- San Jose La Quinta