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“Nice Cute Hotel”

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Best Western Airport Plaza
Ranked #10 of 75 Hotels in San Jose
Certificate of Excellence
Rocklin, United States
2 reviews
“Nice Cute Hotel”
Reviewed 17 April 2014

It was good but hear next door room showers and close to main road so I could hear car noise as well. The hotel is neat and clean and got complimentry breakfast which was not bad either. It was close to lot of other restaurants and close to airport. Good value for the $$.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ranjit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
San Diego, United States
1 review
Reviewed 15 April 2014

Staff were very friendly, the room was very clean and the hotel in a great location. Very quiet, no problem sleeping due to noise, bed was comfortable. The breakfast was alright for the price, pretty much what we expected.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAN JOSE, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 March 2014

Well this place was a disappointment. The neighborhood is pretty bad and a taxi to eat, shop, go to the airport is $15.00 each way so add that to the total cost of your room and you should just book a different place! They are only a couple miles from the SJ Airport so they really should offer a free shuttle with your stay. The room wasn't bad but the sheets, comforter, blanket & towels were all really poor quality...super scratchy! The bed was hard as a rock so if you like that, then cool but I woke with a back ache from it. The front desk staff were o.k. but not super helpful, really just disinterested. I've stayed at other Best Westerns and this was definitely the worst one.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kimberly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
137 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 March 2014

Went to a San Jose Sharks game and didn't want to drive 2.5 hours after the game so spent the night at this BW. This is our 2nd time at this hotel and is a comfortable place to stay. Check-in and check-out were fine. The hotel breakfast was average. Quiet place and comfy beds.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roadmite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zichron Yaakov, Israel
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2014

The receptionist was not available when I arrived late at 1:30 am, so I could not check in and I had to spend most of the night phoning and trying to find another hotel. I phoned the hotel many times between 1:30 am and 3:00 am, standing right outside and hearing the phone inside, but nobody responded. Then at 4 am finally the receptionist took the call, and told me that she was there all the time, there were no phone calls, the reservation was canceled automatically and she does not have any room for me, and they charge for the room anyway because I did not cancel the reservation.

Stayed March 2014
Helpful?
3 Thank LS1751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
krystalw629, Manager at Best Western Airport Plaza, responded to this review, 17 March 2014
Dear LS1751 I do apologize for the inconvenience that was caused to you. I was not here myself but I do know that earlier that day we had some issues with the phone. Someone is on staff at the hotel 24hrs a day. I would also like to let you know you were not charged for the reservation. The reservation was cancelled and no charge was done to your card or the company card. I do apologize again that we were unable to get you checked in when you arrived. Please feel free to give me a call at the hotel if there is anything I can do to make this up to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 12 March 2014

My wife and I just spent a week at this BW hotel in San Jose.

The room is a standard brand name hotel but comfortable. The room was clean when we arrived and seemed to be well cleaned each day. My wife had no complaints and she notices dirt. The hotel had free wifi which had an acceptable speed. Also breakfast was included - coffee, juice, waffles, yogurt, breads, muffins, cereal. A popular breakfast restaurant was across the street (Billys). The pool was closed for maintenance the week we were there but to be honest it was cool outside anyway. Outside parking with a few spaces covered. Access to the room floors was open to the outside which may be a concern for those concerned by security but to be honest I only saw less than a handful of people on the room floor over the whole week. I don't think it is an issue.

The room has a wide screen tv with a lot of channels, iron and board for clothes, a small fridge and microwave. A good shower/tub. Windows that open and full temperature control.

All in all a good value for those look for a room in San Jose, near the highway. No hesitation recommending.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanHOntario_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 March 2014

We stayed here for two nights last month to watch a basketball game at SJ State. The hotel is small, but it appears to have had a recent remodel. Our two queen bedroom was clean, and nicely appointed. Most importantly, the bed was comfortable. Parking was plentiful and free. It is just off the freeway, and easy to find from the airport. There are lots of restaurant choices nearby. The morning buffet was pretty standard, and certainly enough to get you going. Overall, a good place to stay, and a " thumbs up" from my son and I. A better rating is 3.5.

Stayed January 2014, travelled with family
Helpful?
1 Thank c1902c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Airport Plaza

Property: Best Western Airport Plaza
Address: 2118 The Alameda, San Jose, CA 95126-1140 (Formerly BEST WESTERN PLUS Airport Plaza)
Phone Number:
Region: United States > California > San Jose
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in San Jose
#4 Family Hotel in San Jose
#6 Business Hotel in San Jose
#7 Romantic Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Airport Plaza 3*
Number of rooms: 40
Official Description (provided by the hotel):
One of the most charming San Jose, California hotels, the Best Western Airport Plus Plaza delivers old-world charm, modern style and a central location right near the San Jose Airport and San Jose Convention Center. We offer our guests complimentary parking (one car per room per night), complimentary Wi-Fi and a complimentary full hot breakfast every morning. ... more   less 
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Also Known As:
Best Western - San Jose Airport Plaza Hotel San Jose
San Jose Best Western

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