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“Bestern Western Airport Plaza”

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Best Western Airport Plaza
Ranked #9 of 75 Hotels in San Jose
Certificate of Excellence
Reviewed 7 August 2014

We have stayed at this hotel while supporting our son who is attending Santa Clara University. Over these years we have seen vast improvements with the interior of the hotel, with the modern and fresh décor, and with the personal in-room accommodations. The staff remains to be highly professional, personable and attentive. We will be back!

  • Stayed: August 2014, travelled as a couple
    • Value
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Review collected in partnership with Best Western
1  Thank Hope B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 - 218 of 314 reviews

Reviewed 6 August 2014

We were at first very impressed with both the location and the look and feel of this Best Western. The rooms are recently renovated and clean and check-in was easy and pleasant. Unfortunately, some of the very basic needs for a good night's sleep and preparation for travel were missing. First, the windows are covered with shutters that let in the morning sun. The shutters are pretty, but don't do the job. Blackout drapes would be an easy fix. Second, the breakfast was the most meager I've had in a BW. There was no hot food except for waffles, and we had to use the coffee pitcher for milk for our cereal. If you stay and want a good breakfast, I would recommend Bill's Café which is right across the street. The last problem was no hot water. The water we used for showering was barely warm enough to stand. I passed on shampooing my hair. The front desk quickly offered to send a worker up to our room, but we were only 90 minutes from checkout. No late checkout was offered. When we checked out and mentioned the problem again, the front desk clerk was not aware of our complaint and told us the water temp had been turned down the previous evening due to a complaint that the water was too hot. A quick solution would have been to test the water before and after receiving the initial complaint.

If basic needs (dark room for sleeping, hot water for showering, and a hearty breakfast) are not met, it's hard to give a hotel even an average rating -- no matter how pretty it is.

Room Tip: Ask for a room with blackout drapes -- the shutters in my room let in the morning sunshine.
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
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2  Thank CafeLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Quick trip to NorCal - nice, clean quiet room with great restaurant for lunch right across the street. Great staff. Had a problem with the remote which Jose fixed right away. Very clean breakfast room with standard fare; sweet and professional staff at check out. Cute pool that would be great with small kids.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with Best Western
1  Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

This hotel is far and above the best hotel available near the San Jose Airport! Great value for the money. Newly renovated and looks brand new. Beds are wonderful, décor very boutique and cool. You can't go wrong for the price and location.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Kenda G. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

An "OK" business hotel. Staff is good. The business stay and room were average. I would not take my family there for a family vacation. The Breakfast was just average and no fruit and only high fat items. Location to San Jose and freeway was decent. Not sure why they advertise "inside room" when the room was not secured?

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Theodore W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Super convenient location and very quiet. Beds were great surprisingly enough. Did not use the pool. I am not a fan of the breakfast and coffee served at this type of hotel. A listing of nearby coffee shops would be helpful. I didn't bother looking for better coffee but wish I had.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Carrie_clb_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

We chose this hotel for the brand and it's proximity to the airport as we were flying out the next day. It was also a very reasonable value.

We were completely impressed by the cleanliness and the way our room was set up. We also enjoyed the complimentary continental breakfast. The staff was friendly courteous, and very helpful. We had left behind some medication by mistake when we checked out and they immediately contacted us about it.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank LGPMaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Airport Plaza

Address: 2118 The Alameda, San Jose, CA 95126-1140 (Formerly BEST WESTERN PLUS Airport Plaza)
Phone Number:
Region: United States > California > San Jose
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in San Jose
#4 Family Hotel in San Jose
#6 Business Hotel in San Jose
#7 Romantic Hotel in San Jose
Price Range: £114 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Airport Plaza 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
One of the most charming San Jose, California hotels, the Best Western Airport Plus Plaza delivers old-world charm, modern style and a central location right near the San Jose Airport and San Jose Convention Center. We offer our guests complimentary parking (one car per room per night), complimentary Wi-Fi and a complimentary full hot breakfast every morning. ... more   less 
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Also Known As:
Best Western - San Jose Airport Plaza Hotel San Jose
San Jose Best Western

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