I stayed at the Hotel De Anza for while visiting San Jose for a convention.The first day I turned on my lap top and after failing to connect to the internet several times (including re-booting my computer and even unplugging it), I called the front desk. They tried to help me, but to no avail. They then had me speak to their techs. Afterwards, I could connect to the internet for a few minutes, but then I would lose service again. I would then call the front desk, they'd call the techs, the techs would call me, it would work for 5-10 minutes. This went on ALL FOUR DAYS of my visit.
The front desk staff was obviously embarrassed and I didn't harass them as it wasn't their fault, and they did let me know this is an ongoing problem at Hotel De Anza, and they have been trying to fix it for some time.
I spoke to the hotel manager, Allison, today, and after she explained to me that the hotel contracts out it's internet service, and therefore the hotel has no way of fixing this problem, she offered me $25 a night refund by way of compensation.
I told her that San Jose is a business town and I was there on business. I would never have chosen a hotel which did not offer internet service; particularly not for $25 less a night, but she said that was her final offer, take it or leave it.
I guess the hotel is fine if you want to be unconnected. Otherwise, don't let the "free internet" offer entice you.....it's free, but it just may not work!
- Official Description (provided by the hotel):
- Hotel De Anza, a downtown San Jose boutique hotel, welcomes you to the ultimate combination of classic Art Deco architecture, modern comfort and exceptional hospitality. Located near the SAP Center, San Jose Convention Center and the best restaurants and attractions, this iconic Northern California hotel is on the National Register of Historic Places and just three miles from the San Jose Airport. Offering signature amenities, comfortable rooms, unique meeting venues and event spaces tailored to fit the needs of the savvy traveler, you'll find it all at Hotel De Anza. ... more less
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- Also Known As:
- De Anza San Jose
- De Anza Hotel San Jose