IFirst of all, I did not look for reviews on this place or I would never have booked it.
When making my reservation, I specifically asked if there was complimentary airport shuttle and was told "Yes." So we call for the shuttle when we arrive at the airport and are told there is not a complimentary shuttle, we would have to call a cab. FIRST rip-off! I tried to talk to the "gal" about falsifying the reservation and all she had was, "Ma"am it's POLICY," if I had a dime for each time I heard the word "Policy" I'd be rich. Then I wanted to cancel reservation, nope, can't do that, it's POLICY!! We got hosed for the cab ride to hotel and again (SECOND rip-off) in the morning to the airport. Room was filthy, air/heater was full of dust and who knows what else, couldn't turn it on. Locks were minimal, windows even more minimal. Heard right thru the walls, tons of noise. Seemed to rent by the hour. Sleep at the airport rather than booking this hotel! BIG rip-off, unwilling to work with customers.
- Official Description (provided by the hotel):
- Caravelle Inn & Suites is a unique business class hotel located minutes from the San Jose International Airport and Downtown San Jose. Ideally situated on the light rail system and all freeways for easy travel. Complimentary continental buffet breakfast. ... more less
- Reservation Options:
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- Also Known As:
- Caravelle Hotel San Jose
- Caravelle Inn And Suites
- Executive Hotel Airport