We booked this hotel through Hotwire the morning of our afternoon arrival. We were touring California and this was our last night in the state. We wanted a downtown San Jose hotel but that's not what we got. This grim motel was situated in a sinister neighbourhood, more than a mile from downtown, amongst repo yards and low income housing. There was a car with shaded windows, the occupant revving the engine while road crew workers pulled in to the parking lot. The room was dark and dated and the inside of the door was marked as if it was previously broken in upon. Nothing about this place seemed right and my husband and daughter and I agreed that it was too sketchy a place for us to stay the night. We were refused our money back but at no price were we going to stay and worry about our safety. When we called Hotwire to complain about the state and condition of the hotel, they called the hotel who refused to allow us a refund as it was against their cancellation policy. Do not go here if you want a downtown San Jose hotel with security features because it has neither.
- Official Description (provided by the hotel):
- Hotel Elan San Jose is a new renovated, contemporary hotel in a prime location for business travelers featuring free wifi and complimentary deluxe continental breakfast. Just 1 mile from the San Jose Convention Center and Downtown San Jose Hotel Elan is the ideal "home base" for your visit to Silicon Valley. Hotel Elan offers boutique charm and modern amenities. Each spacious guestroom has a work desk with comfortable, ergonomic chair, cable tv with premium channels, full size ironing board, minifridge and coffee maker. Our Urban Spa Guestrooms feature Jacuzzi Jet Tubs with therapeutic water jets. Enjoy a complimentary deluxe continental breakfast every morning featuring bagels, cereals, muffins, assorted breads, fresh apples and oranges along with fruit juices. Complimentary coffee is served 24 hours a day in our lobby. Hotel Elan is conveniently located just six miles from San Jose International Airport. Minutes from Highway 280, 101, 880 and 87, Hotel Elan easy access to numerous Silicon Valley businesses in San Jose, Mountain View and Palo Alto. ... more less
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- Also Known As:
- Howard Johnson San Jose
- San Jose Howard Johnson
- Howard Johnson Express