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“Walked out and went elsewhere fast”
Review of Hotel Elan

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Hotel Elan
Ranked #57 of 75 Hotels in San Jose
Reviewed 26 April 2014

We booked this hotel through Hotwire the morning of our afternoon arrival. We were touring California and this was our last night in the state. We wanted a downtown San Jose hotel but that's not what we got. This grim motel was situated in a sinister neighbourhood, more than a mile from downtown, amongst repo yards and low income housing. There was a car with shaded windows, the occupant revving the engine while road crew workers pulled in to the parking lot. The room was dark and dated and the inside of the door was marked as if it was previously broken in upon. Nothing about this place seemed right and my husband and daughter and I agreed that it was too sketchy a place for us to stay the night. We were refused our money back but at no price were we going to stay and worry about our safety. When we called Hotwire to complain about the state and condition of the hotel, they called the hotel who refused to allow us a refund as it was against their cancellation policy. Do not go here if you want a downtown San Jose hotel with security features because it has neither.

  • Stayed: April 2014, travelled with family
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2  Thank NFcycler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 - 35 of 66 reviews

Reviewed 22 March 2014

This is worst ever and their service is really bad. I was their one of loyal customer since last three yrs and each time after booking one bed room they used to give me double bed room and they be nice when it comes to their fault when you ask for your room they will say they gave to some one imagine Also, they will disconnect the wifi from office and say its our laptops does not working and all but all time when you go in office its their router and they do not want to connect back also, when their room AC is not working they will say yah let me change your room and all stuff again and again but when you do ask coz room is not good, they will say we will charge you for room change fees which they never did in past their new workers are really bad and worst so bad behaved. They lost their loyal customer.

  • Stayed: March 2014, travelled on business
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1  Thank sursonu12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

Set in a lower-middle income, mixed residential/commercial neighborhood on a busy thoroughfare. Some airport noise. No nearby amenities. No ice machine. No flat screen TV. Coffee maker in the room did not work but was quickly replaced. Either we had noisy neighbors or sound just carries easily in the building.

The room itself was adequate, indifferently furnished, clean. The bed was pleasantly firm. Cold breakfast OK, served in the lobby with no tables.

Room Tip: Take your choice of street noise in the front or airport noise in the back.
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  • Stayed: August 2013, travelled as a couple
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2  Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

Somewhat mediocre place... clean but not very inviting. Very cheap owners. Ice maker temporarily broken and the owners were too cheap to buy a couple of bags of ice so that customers would have ice. Instead, they used the ice maker in the refrigerator in the office that made very little ice, so there was very little ice for customers. Breakfast was not very good and they only had seating for two people. Near noisy airport.

  • Stayed: June 2013, travelled as a couple
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2  Thank GTMickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2013

  • Stayed: February 2013, travelled on business
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Review collected in partnership with Easytobook.com
1  Thank Irene S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 24 February 2013

My wife and I wound up at the Hotel Elan in San Jose because we waited too long to book a reservation in Palo Alto. When we first pulled up the very friendly security guard met us at our car. I thought oh-no what did we get ourselfs into. The neighborhood was so-so, but the Motel was great. freshly renovated, clean and great people working there. At night my wife got a kick at the hookers and druggies walking up and down the street. She said I can't believe they wear such revealing clothes in this cold weather. The place is completely fenced in though and we felt very safe staying there. We met the morning guard and the late shift guard and they both did an excellent job of making us feel at ease there. The hotel was pet friendly though and that's what is important to us. They only charged us $20.00 on top of the $74.00 room rate plus tax of course. We thought it was a great bargin...well worth the money. the continental breakfast was great too. Everything we wanted and then some. We would stay here again in a heartbeat.

Room Tip: Get an upstairs room facing the street. The views are better.
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  • Stayed: February 2013, travelled on business
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Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

$89+tax was a good price (especially for downtown San Jose) for this particular stay. It wasn't for vacation or business. We went to a concert that was over late. Rather than drive a distance I decided to stay close to the venue. This little hotel (motel) was clean, rather spartan, and was fine for an 11pm - 8am sleep over. Shower was clean. It was quiet. Exterior was clean and neat. Two small complaints: stuffy smell when first entering room - after there a while, it seemed to subside; and the twist on/off button was missing from one of the bedside lamps so I couldn't use it. Other than that, all was fine. I was stay overnight there again but wouldn't recommend it if you wanted a "nice" room for extended stay.

Room Tip: Look for a AAA (the auto services company) rating.
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  • Stayed: November 2012, travelled solo
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Thank KnowsWhatSheLikes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Elan

Address: 1215 S 1st St, San Jose, CA 95110-3429 (Formerly Howard Johnson Express - San Jose)
Region: United States > California > San Jose
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #57 of 75 Hotels in San Jose
Price Range: £89 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Elan 2*
Number of rooms: 58
Official Description (provided by the hotel):
Hotel Elan San Jose is a new renovated, contemporary hotel in a prime location for business travelers featuring free wifi and complimentary deluxe continental breakfast. Just 1 mile from the San Jose Convention Center and Downtown San Jose Hotel Elan is the ideal "home base" for your visit to Silicon Valley. Hotel Elan offers boutique charm and modern amenities. Each spacious guestroom has a work desk with comfortable, ergonomic chair, cable tv with premium channels, full size ironing board, minifridge and coffee maker. Our Urban Spa Guestrooms feature Jacuzzi Jet Tubs with therapeutic water jets. Enjoy a complimentary deluxe continental breakfast every morning featuring bagels, cereals, muffins, assorted breads, fresh apples and oranges along with fruit juices. Complimentary coffee is served 24 hours a day in our lobby. Hotel Elan is conveniently located just six miles from San Jose International Airport. Minutes from Highway 280, 101, 880 and 87, Hotel Elan easy access to numerous Silicon Valley businesses in San Jose, Mountain View and Palo Alto. ... more   less 
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Also Known As:
Howard Johnson San Jose
San Jose Howard Johnson
Howard Johnson Express

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