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“If you like crowds, you'll love this hotel”

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Hyatt Place San Jose/Downtown
Ranked #14 of 75 Hotels in San Jose
la
Level 5 Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“If you like crowds, you'll love this hotel”
Reviewed 13 April 2014

Formerly Holiday Inn, about the only thing that seems to be different is the sign. Arriving, there was a conference with about 500 attendees. The entire entry area was a garage sale. We headed for the exit being told it would be better in a while. Returning 4 hours later, that group was gone replaced by another group of about the same size. We got a room key and left to get dinner. Returning, the parking lot was full (9pm) due to a dance competition next door. Finally in our room, the thermostat had no battery so wouldn't control the AC. Manually turning the AC on got cool air flowing along with a huge noise because the AC unit was defective. We moved to another room.

The folks that helped us move were great - the only thing about this hotel that was positive.

Room Tip: If you are looking for a good room, there's a Hilton across the street.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dougontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, 14 April 2014
Thank you for your review! I apologize if the lobby felt too crowded for you. Thank you for commenting on the service as we try hard to make sure every guest has a good customer service experience.
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830 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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  • Danish first
  • Dutch first
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English first
London, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 April 2014 via mobile

Rooms are big and nice. That's probably the main quality of that hotel. The rooms are noisy (ventilation?) and the breakfast is terrible. There is no lounge also. It is really meant for you to go up to your room and leave.

  • Stayed April 2014
    • Cleanliness
Helpful?
Thank Mounir L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, 14 April 2014
Thank you for your nice review on our guest rooms. I apologize if the rest of your experience was anything less than positive. Please know that we welcome your feedback as we are always trying to improve and make the guest experience better.
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Monterey, California
Level 6 Contributor
131 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 10 April 2014 via mobile

Not horrible. Good location. Easy walk to the Sharks game.... But... It's tough to believe this is a Hyatt. Clean enough and the bed was comfortable but the breakfast was almost inedible---cold and careless presentation, even for a buffet. Public bar area was tired.... Kind of felt like a B grade Euro movie in B&W. Did not hate it but we won't rush back either even if the price is good... Just don't expect THIS Hyatt to be a....Hyatt.

Stayed April 2014, travelled with friends
Helpful?
Thank CaPalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, 11 April 2014
I am sorry to hear you did not enjoy your stay. We try very hard to provide a great product with great service and I sincerely hope you give us another opportunity to have you back! Please feel free to contact me directly if you are ever in the area as I would welcome the opportunity to discuss this in further detail. Have a wonderful day!
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Noida, India
Level 6 Contributor
160 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 April 2014

Stayed at the Hyatt Place for 5 days on business. The rooms are big and wifi was decent. But there is something wrong with the water in the rooms. You cannot drink it or wash your hair with it. The wifi speed is ok in the room. Surprising that even basics like a moisturizer are not provided and have to be asked for.

We probably got this hotel as it has breakfast included in the tariff. However they do not have a live counter for breakfast and by 7:30 a.m it is cold. They start breakfast at 6:30 and if you come at that time there is hardly any staff around. There is no variety in the breakfast and by the 5th day I was honestly quite tired of it.

The housekeeping staff is very responsive. They would immediately attend to any requests. Sleep quality is good. The location was an advantage as it is right opposite my office but could not think of anything special otherwise about this place.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheWanderbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, 8 April 2014
Thank you for the review and choosing the Hyatt Place San Jose Downtown. We take pride in providing a problem free stay for all of our guests so I apologize that your experienced was not that. I can assure you that this is the first water complaint we've received and we do have a third party company perform maintenance on it as well as the routine City checks. I hope you'll give us another chance to host you as I would welcome the opportunity to change this rating to a 5. Please contact me directly if you are ever in need of accommodations in San Jose again!
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Phoenix, Arizona
Level 6 Contributor
149 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 2 April 2014

I was in town for a convention at the center across the street. I really like Hyatt Place as well as Hampton inns because they dont pile on the fees like the "full service" hotels. Its nicer than the other hotel options in the area, the rooms are big, the wifi worked fine, amazing breakfast for free - I did not have a car but I suspect the only fee would be to park as its downtown and downtown areas always make you pay to park. I cant think of a single thing a business traveler would need that they dont offer. Maybe an airport van but cabs are plentiful. Staff are friendly and helpful (which you dont actually find at "full service hotels" Considering its in San Jose where a 1000 sq foot house is a million dollars this is reasonable - it might be cheaper to live at the hotel than buy a house in San Jose come to think of it! I cant say enough good things about the staff, friendly, helpful, responsive not pretentious like the "full service" hotels can be. I highly recommend and would stay here again.

Room Tip: away from elevators - higher floors seem less noisy
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AZbizguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, 3 April 2014
Thank you for your review. We try very hard to provide the best service possible and we appreciate you recognizing our staff. We hope to have you back in the future and thank you for choosing the Hyatt Place San Jose Downtown!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 March 2014

# Internet
WiFi speedtest failed in both hotel room and lobby. Email was only very occasionally successful.

# Power
Ample power outlets on desk and near bedside lamps.

# Work environment
Full desk with office chair along with an apartment sized sofa

# Complaints
* Noise from pressured pipes in walls
* Noise from maid closet across the hall
* Noise from street level train
* Noise from San Jose airport jets
* Wifi too weak and frustrating for email management

# Compliments
* Large hotel room
* Various HD TV channels
* Small fitness room

# Q&A
* Room number: 229
* Would you come back to this hotel: No
* Where you able to work remotely: No
* How many days did you stay: 5
* How many nights did you stay: 4

  • Stayed February 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank danactive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, 31 March 2014
Thank you for taking the time to comment on your stay. Your feedback is important to us and is vital for us to consistently improve our hotel and services. We are currently in the process now of soundproofing our rooms as we understand it was needed. We have also done testing and have improved our internet considerably with the help of our third party vendor. If you would like to discuss in more detail, please feel free to call me directly. We look forward to another opportunity to host you in the future!
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Orem, Utah
Level 5 Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 March 2014

I've stayed at a couple Hyatt Places this year so far, I haven't really been impressed with any of them, they are very dated and this one was no different. The staff was great, no complaints there at all. The breakfast was free so I shouldn't complain, but I wish they had fresh eggs, the only protein you could get was reheated breakfast sandwiches, very heavy fat wise. They had a wonderful fruit salad and huge bowl of fresh yogurt. The room was fine, nothing spectacular, little bit on the small side, with the bathroom being very small. I liked the couch in the room. The hotel is right under the landing path for the airport just up the road, luckily they don't have any flights in the middle of the night, but don't be shocked at the noise during the day and into the early evening. It was walking distance to everywhere I needed to go, so I didn't need to rent a car. The gym was only dumbbells, a couple treadmills and some elipticals, not great, but good enough to get a workout in.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mattk_97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, 31 March 2014
Thank you for the comments on the hotel. We are in the process of soundproofing our rooms and please feel free to contact me if you have any questions. I am glad to hear the service was good for you and we look forward to another opportunity to have you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place San Jose/Downtown

Property: Hyatt Place San Jose/Downtown
Address: 282 Almaden Blvd, San Jose, CA 95113-2003
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Place San Jose/Downtown 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
In the heart of Downtown San Jose, Hyatt Place is your choice for uncomplicated travel. A short walk to craft beer and hip dining destinations with our own dining and beverage options available 24/7. Delicious free breakfast with ever stay! ... more   less 
Reservation Options:
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Also Known As:
Crowne Plaza San Jose
San Jose Crowne Plaza

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