This was not my original hotel I selected in San Jose, but what a pleasant surprise of service I received at ESA. The other hotel was not pet friendly, but the ESA property opened up their doors with friendly open arms. Rebecca was very helpful from the get go with restaurant options, parking and directions about town. She personally double checked my room, after she offered me an upgrade for my girl friend and small dog. She also followed up with a call to my room checking on our comfort.
I was impressed and quite comfortable with the 24/7 presence of a security detail in the guest parking lot. Although I never felt at risk in the area, the care of our personal property was very much appreciated. Good Job Rebecca and team.More
- Free Wifi
- Breakfast included