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Extended Stay America - San Jose - Downtown
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Reviews (264)
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All reviewsmanager ravigated parking lotfor long term stayskitchen utensilsthe general managerdeluxe roomlaundry roomhome away from homevending machinethe entire staffshort stayclean roomsnear airportlight railbusiness trippleasant staygreat customer service
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13 - 18 of 264 reviews
Reviewed 4 weeks ago via mobile

i stayed here for 1 week now out of scheduled 3 weeks and the experience the hospitality that i have received is amazing... everyone is courteous, helful and always willing to help everyone. i would love to mention ravinesh singh,manager in this property he takes care of the guests like no one else. i have been to few hotels in bay area but this one stanfs out. would love to visit here again.

Stayed: May 2018, travelled on business
Thank shreshtha121989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Jose - Downtown, responded to this reviewResponded 4 weeks ago

Shreshtha, it is our pleasure to have you at Extended Stay America. We’re are pleased to know you are enjoying your stay with us and thank you for appreciating the service provided by our staff. Thanks again for recommending us to future guests. We appreciate your business!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Could not be more satisfied with the customer service provided by Catia at the front desk. Was greeted with a smile and all the information I needed to know. The room itself is in good condition and you couldn’t ask for a better location. All in all satisfied!

Stayed: May 2018, travelled on business
Thank andresibarra1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Jose - Downtown, responded to this reviewResponded 4 weeks ago

Andre, thank you for staying at Extended Stay America. We are glad to read you loved the excellent service you received from our staff and that you had an enjoyable stay. Your compliments have been shared with the entire team, especially with Catia for recognizing their efforts. It was a pleasure hosting you, and we hope to welcome you back the next time when in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Good place to stay for a while, great reception folk. Stayed in a Deluxe room, which was neat and had all the necessary amenities for a short trip. Also included a kitchen and a sofa. Overall had a good experience.

Stayed: May 2018
Thank mohnish189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Jose - Downtown, responded to this reviewResponded 4 weeks ago

Mohnish, thank you for choosing Extended Stay America and for the feedback. We are delighted to know you were impressed with your fully-equipped room and that we met and exceeded all of your expectations. On behalf of everyone here. We look forward to hosting you again soon.

Sincerely,
Hotel Management

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Reviewed 4 weeks ago

Extended Stay America San Jose Downtown was a great Ravinesh Singh and his staff made it a great place to stay. The room was huge, bed was like home. The "Grab & Go" breakfast was great. The staff went above and beyond to make us feel welcome.

Room Tip: 3rd floor is the best.
  • Stayed: May 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Jose - Downtown, responded to this reviewResponded 4 weeks ago

William, thank you for staying at our Extended Stay America and for the feedback. We are pleased to read you were impressed with your suite and that we met and exceeded all of your expectations. Your compliments have been shared with Ravinesh Singh for a job well-done. It was a pleasure having you as our guest, and we look forward to your next visit soon.

Sincerely,
Hotel Management

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Reviewed 5 weeks ago

Ravinesh and Stacia were impeccable in providing the service all around the clock, The place is quite safe and has their own parking lot, I stayed for 5 days and the manager and staff made sure they take care of our every need
Definitely a place to stay if you are in San Jose

  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Dharm S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - San Jose - Downtown, responded to this reviewResponded 5 weeks ago

Dharm, thanks for sharing your experience. We are thrilled to read you were benefited with the facilities we offer and that you received an excellent service from our staff. Your compliments have been shared with the entire team, especially with Ravinesh and Stacia for exceeding your expectations. All of us at Extended Stay America would love to serve you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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