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“Nice hotel but paid parking?!?!”

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DoubleTree by Hilton San Jose
Ranked #16 of 75 Hotels in San Jose
GreenLeadersGold level
Reviewed 9 July 2014

The hotel was nice with a very lovely pool area and comfortable rooms but......... $20 a day for parking is absolutely ridiculous for hotel guests. Also (first world problem) no automatic doors coming in from our side parking lot so we had to struggle with our suitcases while trying to get the doors open. Also, the elevators constantly smelled like weed. With this said, the staff was friendly and the rooms were comfortable so if the above items wouldn't bother you, I suppose I'd recommend this hotel.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Angie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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971 - 977 of 2,058 reviews

Reviewed 8 July 2014

In a cost savings move the San Jose Doubletree has motion sensors installed in the rooms for heat and A/C. This on paper is a great idea but in function makes for a very long night. The temp control turns off every 15-20 minutes and the sensors need to see movement in the room before restarting again. This system led to needed to wake up every hour and walk in front of the sensor as it was too stuffy to sleep. The hotel staff is aware of the issue but mgmt has yet to resolve. Avoid if sleep is the priority!!!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLIves, Front Office Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 10 July 2014

Shawn,

Thank you for your feedback about our motion sensing HVAC system. We’ve worked with maintenance to deliver our guests a comfortable environment, but we’re very sorry that it wasn't satisfactory during your stay. Thanks again for your review and we hope you stay with us the next time you return to the area

Kind Regards,
Matthew L. Ives
Director of Front Office
matthew.ives@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Every employee at the Double Tree was very friendly and helpful! Room was decent and clean and BIG! I did not have one complaint about this hotel, except maybe they should monitor the pool more, Weather they allowed the guest to have beer and smoke at the pool or not. I dont like that at all. There was a lot of kids there and thats not appropriate to me. If they don't allow it I think they should monitor the pool more if they allow it, I hope they can rethink that. Other than that our stay was awesome.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Veronica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

I recently had to travel to San Jose for business and stayed at the Double Tree near the airport. I must say, very convenient to get to and from the airport. Less than 10 minutes.

This hotel is a conference center so be prepared for that. It means a very large hotel. It also means that everything is extra.

The room was clean if not a bit outdated with decor. It was well taken care of though and I didn't see anything such as mold, stains or anything else you would see in a room of disrepair. The beds were rather comfortable as well.

I had a car rental while here so I did have to park. Be prepared for a fee. I was charged $13 per day to park the rental car. Seemed a bit outrageous. Remembered when I said it was a conference center? Yes, well, they are trying to get extra money.

Internet was available at the hotel, but it was for a charge. Conference center.

The hotel had a few restaurants in it but I didn't eat at any of them. Expensive. Remember, conference center. Instead I drove to a few local restaurants. Much better.

Over all the experience was good though it would have gotten a better overall rating if it didn't have all the up-charges.

  • Stayed: June 2014, travelled on business
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Thank Ishap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Great water pressure, clean rooms. Staff needs improvement. The rest here is to take up space so the review is long enough to be posted. Make sure you have arranged to use airport shuttle before you actually need it.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Rhonda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

A group of us stayed at the Doubletree in San Jose,Ca and the customer service was absolutely amazing. We attended a seminar 10min down the street and every morning they had a cab ready for us along with our delicious cookies.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Crystal F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

We park and stayed the night before departing and the night returning from a trip to Hawaii. Everything went smooth with check-in, long-term valet parking, and the shuttle service. The parking lot is open which made me a little nervous leaving our car for 12 days, but it's well lit and there are valet attendants outside 24hrs a day. The only thing that would have made it nicer was if our car could have been hosed down or washed prior to our return. Because we left it so long, it was quite dusty and there was a lot of bird poop from being parked under the trees. We had to take it to the car wash immediately after leaving the hotel.

  • Stayed: May 2014
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Thank korboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Pl, San Jose, CA 95110-1011
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in San Jose
Price Range: £98 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Official Description (provided by the hotel):
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more   less 
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

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