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“old dirty hotel”

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DoubleTree by Hilton San Jose
Ranked #16 of 75 Hotels in San Jose
GreenLeadersGold level
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“old dirty hotel”
Reviewed 24 July 2014

The bathroom had a broken counter top and the door leading to toilet was FILTHY. When I wiped it with a handwipe it came off black. Housekeeping does the basics well but this hotel hasn't been deep cleaned EVER. Smells like many a party (cig smoke and booze) happened in this hotel ... Yhis giant meeting/convention hotel is so big to be overwhelming for anyone not participating in a meeting.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank unrealtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLIves, Front Office Manager at DoubleTree by Hilton San Jose, responded to this review, 20 August 2014
untrealtime,

We’re sorry we didn’t provide you with the type of room you deserve. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. We will share your review with our housekeeping team thank you again for your feedback and we hope you’ll give us another opportunity to make it right.

Kind Regards,
Matthew Ives
Director of Front Office
matthew.ives@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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King, North Carolina
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2014

Well, let me get the negatives out of the way first. I am in healthcare and the first thing I noticed in the hallways was that they smelled like a nursing home. It is not like that in the rooms or lobby ares, but the hallways to your rooms are like that. It is tolerable since my room and common areas smelled fine. The next thing is the $19.00 per day charge for parking. Lastly, as a Diamond Hilton Honors member you still only get a free continental breakfast. Staying at the Hilton Garden Inn or Embassy Suites in the Hilton family get you a cooked to order breakfast. I think the Doubletree should try to do better with this.
Now for the positives. The room s are very large. They have all the normal amenities that you expect in your room (no mini refrig though). A small balcony associated with every room. It is not really big enough to sit out on, however, you can at least step outside and get a breath of fresh air without going downstairs. The bed was excellent. I slept really well all 4 nights. Also, very quite. No issue with noise from the hall or outside. Beautifully appointed swimming area, pool and jacuzzi. Finally, the Fitness Room had a great selection of equipment and enough of all of it. This was much better than what I am accustom in most hotels.
The hotel is very close to the San Jose airport. I didn't find a lot of restaurants in the immediate area, other than the ones at the hotel. They seemed pretty expensive.
I felt very safe at this hotel. Overall the hotel was very nice and you would be fine staying here.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rsvrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal Lake City,Utah, United States
1 review
Reviewed 18 July 2014

The quality of service, food, lodging and amenities were all excellent. Travelling by car, we easily located the hotel and the parking facilities and accessibility accommodated our daily needs. Other parts of San Jose were conveniently located from the hotel and reached with a minimum of travel time. The staff was very courteous and friendly. We thoroughly enjoyed our stay at the hotel.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Raymond U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island, NY
Level 6 Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 July 2014

It's not always the case with chains, but this Doubletree pretty much met the standard of any other Doubletree I've stayed in. Very large hotel, expensive (but so was every other hotel in the airport area), nice spacious room with no issues (my co-worker had an issue with hot water in his room but they switched him right away AND gave him some compensation for his troubles), and the bar downstairs had some good food and drinks. All in all, I would have zero problems staying in this hotel again.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Scottonli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY, United States
1 review
Reviewed 17 July 2014

The hotel stay was excellent with good service and cleanliness. The shuttle to the air port was immediate. The only thing were the long walk to the elevators and the hotel location was far from the downtown area.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stanley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockbridge, United States
1 review
Reviewed 16 July 2014

Conveniant as it is right outside of San Jose Airport. Speciaous room yet it shows age. Well kept. Check in was superfast with welcoming 'HOT' cookie as it is Double Tree Standard. Parking fee is bit higher but one should accept this as it is airport location.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Punkti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, United States
1 review
Reviewed 16 July 2014

My first room was horrible. Curtains were dirty with snot spit on them, someone's leftover bloody toilet paper left behind the nightstand, feces on the side of the toilet paper roll, musty smell. It was gross! The service and all the desk personnel however was very good, everyone was apologetic and the second room I switched to was much cleaner. Everything else about the hotel was fine.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton San Jose

Property: DoubleTree by Hilton San Jose
Address: 2050 Gateway Pl, San Jose, CA 95110-1011
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Official Description (provided by the hotel):
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more   less 
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

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