We stayed here for a conference. I had read all the reviews was expecting exceptional experience.
I got an average at best.
The staff was friendly at check in. My room was very nice,very large, and I have to say the bathrooms are fabulous. Terrific towels, lovely thick terry robes, deep tubs, great shower. Shampoo, conditioner, lotion and body was were all very nice. Good hair dryer.
Coffee maker in the room, althought the staff did not refill the coffee or tea after my first day.
The bed was average for sleep, the linens were nice.
They do charge for just about everything though. Internet is $13 per day, Parking is $26 per day, If you want to use the business center the charge $7.50 for 10 minutes on the internet . There is a Fedex within walking distance and the charge for internet use if you need it is much lower.
I was disappointed with the service during the conference. The staff never came in to clean the tables, or refill the water pitchers.
After checking out using the on-line option. I noticed I had been over charged on the parking. I emailed Kingsley Kyei, the staff member who had emailed me my portfolio but still have not received a reply. I would guess that this was an automatic email and not a person who is sending it to customers. I called the next day and was told that the accounting department was not available for the day so I left a message. They never returned my call. I called the next day (now 3 days after my stay) and my first try the phone rang over 30 times before I hung up. I called back later and spoke to someone about my overcharge on the parking. She said, "well you did have two people in your room." I explained that we rode in the same car. She asked "are you sure?" Yes, I know who rode with my in my car. I also explained how I had been trying to contact someone and not received any assistance, her reply was "uh,huh". No apoligies, no we strive to give a high level of service. Nothing.
For my next San Jose conference, I will chose to stay elsewhere. If someone from the Fairmont reads this, please send a REAL reply, and not the same automatic one that I have read through all the other reviews when you reply.
- Official Description (provided by the hotel):
- Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more less
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- Also Known As:
- The Fairmont San Jose Hotel San Jose
- San Jose Fairmont