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“Mixed feelings”
Review of Fairmont San Jose

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Fairmont San Jose
Ranked #8 of 75 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed 26 October 2013

We stayed for one night at the Fairmont, in the 'annex' over the road from the main building. The room was spacious, with comfortable beds and nice linens, and the bathroom was wonderful, with high end toiletries and lots of space. But there were several small details that really detracted from our stay. Our room looked out over a park area, where a community party of some sort started at about midnight. The noise was deafening, even with windows and drapes closed, and it went on for a couple of hours. When we called reception to ask them about it, they just said, oh it should be over by 2am at the latest. I realize the exterior noise was beyond their control, but no one offered for us to change rooms, and if the community puts on loud events of that kind, why would a hotel put guests in rooms directly over the party location. Then the alarm by the bed went off at 6am. I didn't think to check the alarm wasn't set, because we use our smartphone alarms, but housekeeping should have made sure it was off. So we got about four hours sleep that night. And the shower, though roomy and with lots of hot water, didn't drain. I had to turn off the shower as the water in the tray was about to run over the top and flood the bathroom floor. A hotel of the Fairmont's standard shouldn't really have these issues.

Room Tip: Avoid rooms overlooking the park.
  • Stayed: October 2013, travelled with family
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Thank italaphile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 1 November 2013

Hello,
Thank you for taking the time to post your review. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We sincerely apologize for the inconvenience that this has caused during your stay with us. I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,558 - 1,564 of 2,254 reviews

Reviewed 25 October 2013

This classic hotel is located in the heart of downtown, a block away from the San Jose convention center. There are many restaurants, stores, and eateries in walking distance. Within the hotel they have a gorgeous bar and lounge which featured a live band on Friday night. The Grill on the Alley is a restaurant within the hotel. They also have a day spa in the hotel - Tova Day Spa (I did not get a chance to enjoy any of the services) and a FedEx office location, which was very convenient. McCormick & Schmidt's is across the alley and I had dinner there as well as walked a few blocks away and enjoyed dinner and cocktails at Nemea Greek Tavern.

I stayed a few nights for a conference. The hotel is gorgeous and elegant. The room was very comfortable and spacious. The service was great. I had no problems checking in or out and dealing with valet was a breeze even though the hotel was quite busy.

The only downside (which is a general issue for me) is that they do not offer free Wi-Fi. I think all hotels, especially hotels in this price range should offer free Wi-Fi and I should not have to pay $15-20 a day for it.

  • Stayed: October 2013, travelled on business
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Thank NyShaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 1 November 2013

Hello,
We are very happy to hear you enjoyed your experience staying with us during your conference in San Jose, and can't wait to welcome you back. For your future stay, if you register for the complimentary Fairmont President's Club, you will receive free Wi-Fi Internet in your guest room, as well as other perks.
We thank you for sharing your experience on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

My third time at the Fairmont. The staff is very professional across the board. They are responsive and really want to make the experience a good one for guests. Concierge is knowledgeable about local options and willing to help with real advice as opposed to only pointing you in the direction of the eateries across the street. A room in the adjoining tower is quieter but also you have to cross the street or use the airbridge to get there. Try to stay in the main building.

Stayed: September 2013, travelled on business
Thank erikglit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

I was staying at this hotel for a conference and I stayed 4 nights. The rooms are clean, the bed is so comfortable and the surrounding areas (the other restaurants, bar, lobby area, etc) were also very comfy and accommodating. I'm not too happy that there is no shuttle from the airport and you have to pay for WiFi. I think that's pretty tacky for such a nice hotel. But everything was very comfortable. The housekeepers that made up my room went the extra mile to sort my shoes, fold my clothes and even arranged my makeup on the bathroom counter so it looked nice and tidy. I thought that was a very nice touch and made my stay even more pleasant.

  • Stayed: October 2013, travelled on business
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Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 23 October 2013

Hello,
We are happy to hear you enjoyed your experience staying with us during your conference in San Jose, and can't wait to welcome you back. For future your stay, if you sign up for the complimentary Fairmont President's Club, you will receive free Wi-Fi Internet in your guest room, as well as other perks.
We thank you for sharing your experience on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

The Fairmont is a nice hotel without the service to match. This was the 3rd or 4th time I've stayed here and it seems like I'm always waiting for something. The service in the lobby bar kept me waiting, I stood in line to check in and then check out, I stood in line waiting for the valet to get my car, etc. Simply put, the quality of service doesn't match the price paid.

Why is that the more you pay for a hotel room, the less you get? Why do I have to pay for a cup of coffee or internet access when they're free at most hotels?

  • Stayed: October 2013, travelled on business
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Thank T W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 23 October 2013

Hello,
Thank you for taking the time to post your review. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013

We booked the Fairmont for a family getaway. We had a fabulous weekend at the Fairmont for a terrific rate. We stayed in the South Tower in a two bedroom suite and had a fantastic view of downtown. The beds were super comfortable , the bathrooms were well appointed and the rooms were quite spacious. The pool area is very nice with palm trees and a bar area. It feels like an oasis in San Jose! I highly recommend a trip to this exquisite hotel!

  • Stayed: September 2013, travelled with family
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Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 23 October 2013

Hello,
Thank you for your kind words. We are very glad to hear that you enjoyed your experience staying with us during your staycation and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

I'm staying here for a few days. Great smell in the lobby, seamless check-in, helpful bellmen, great city views. For hotel of this class, you would expect bathrobes, shampoos, etc. And while the bathroom was a bit dated, the shower and towels were fine. What was really missing in a dimly lit bathroom is a makeup mirror. There was no attached nor detached makeup/shaving mirror. When I called housekeeping for one, they were very responsive and polite, but brought me one with a broken hinge which is very difficult to use. Small things like this are easily fixed but a hassle for customers. Maybe the hotel will find a mirror for me this week that is not broken?

Room Tip: High floors have a beautiful mountain view.
  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barbara0812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 23 October 2013

Hello,
Thank you for taking the time to post your review. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We sincerely apologize for the inconvenience that this has caused during your stay with us. I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113-2360
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range: £135 - £496 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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