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“Best hotel in San Jose...every year”
Review of Fairmont San Jose

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Fairmont San Jose
Ranked #7 of 75 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed 23 January 2014

I have been staying at the Fairmont San Jose for about 3 years now. I've stayed at almost all major hotels in DT San Jose and I have to say the Fairmont's amenities and its service are hands down the best in town. They go above and beyond every time I'm here to make me feel welcome. The services they offer through their President's Club rewards program are second to none (i.e. gym clothes and sneakers waiting for you in the room, newspaper of your choice every morning, mobile phone checkin+out, complimentary breakfasts, etc.)

Highly recommended for your next SJ visit.

  • Stayed: January 2014, travelled on business
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Thank Gabriel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 5 February 2014

Hello Gabriel,
Thank you very much for your wonderful review and being our loyal guest throughout the years.
We also appreciate you recommending other travelers to stay at our property and your support in our President Club program. We can't wait to welcome you back to San Jose! See you soon!
Sincerely,
Marshall Jones
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,574 - 1,580 of 2,321 reviews

Reviewed 19 January 2014

Upon entering the lobby and walking into a grand entrance one would believe the best is yet to come. Unfortunately other than decent looking hallways the rooms are a BIG disappointment. Tired and dated one can see that they were very nice at one time but in desperate need of a complete renovation. The bathrooms are very dated with very small showers a little bigger than a phone booth. The tiles and faucets are from the sixties and need to be replaced. The drain was rusted, the sink cracked and overall not so nice.
Comfort is a big thing for me and I was not comfortable at all in my room. The a/c was off when I arrived so the room I entered was warm and stuffy. Because the a/c system is so old, the room never cooled down to a comfortable temperature. My friends room was equally warm so I suspect its a problem throughout the hotel. The bed was not comfortable and the linens looked old and tired. The ice machine didn't work on floor 11 so it was inconvenient having to search for another machine that worked. Minibar is a nice feature however the "restocking fee" in addition to the pricy items make it unaffordable. All and all a big disappointment. There are more updated hotels in the area and you're probably better off with one of them over the "Fairmont".

  • Stayed: January 2014, travelled on business
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2  Thank TravelGuyFLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 5 February 2014

Hello,
Thank you for taking the time to post your review.
It is reviews like these that allow us to find opportunities for improvement. We sincerely apologize for the inconvenience that this has caused during your stay with us.
We would like to discuss your experience in further detail. Please contact our Director of Operations, Lisa Ares, at your earliest convenience. You can directly contact her at Lisa.Ares@fairmont.com . We are looking forward to improve our service through your recommendations.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

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Reviewed 13 January 2014 via mobile

Room is very comfortable. I really like the bed and the bathroom space. The lobby bar is cosy and perfect for an evening drink with colleagues.

There is a nice little park right in front as well. Just had my lunch there and I really enjoyed it.

Good choice for a business trip in San Jose.

Stayed: January 2014, travelled on business
Thank AugusBagus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 5 February 2014

Hello,
Thank you very much for taking the time to write a review on Tripadvisor. We appreciate you for noticing our lobby lounge. Hopefully, you had a chance to order some of our specialty cocktails while you were here. We are looking forward to welcoming you back to San Jose.
Sincerely,
Marshall Jones
Director of Sales and Marketing

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Reviewed 12 January 2014

It is a awesome hotel to stay right there in down town. Nice rooms. location is amazing.
Service is really really good. a little bit costlier than other hotels, but worth spending that money if you want to stay right in the center of the town.

  • Stayed: February 2013, travelled on business
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Thank Akshat2308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 5 February 2014

Hello,
Thank you for your kind words and noticing our service. We are very glad to hear that you enjoyed your experience staying with us during your business trip in the heart of Silicon Valley , and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

This place is such a great find I almost hate to share it! We got such a great deal with free valet parking and amazing breakfast buffet during the Thanksgiving holiday. The hotel decor is very festive and Holiday in the park is just outside your window! My only complaint are double beds instead of queen!

Room Tip: Get a room in the new tower, rooms are more spacious
See more room tips
  • Stayed: November 2013, travelled with family
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Thank 11thchild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 10 January 2014

Hello,
We are very happy to hear that you enjoyed your experience staying with us during your Holiday trip in San Jose; and hopefully you had a chance to enjoy all the holiday festivities around our property.
Thank you again for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing

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Reviewed 8 January 2014

The level of service I recieved at this location is exactly what I've come to expect at Fairmont Hotels. It was professional, friendly and attentive. It's a beautiful downtown hotel located within walking distance to many restaurants, coffee shops and shopping. My suite was very spacious and modern. Beautiful views, comfortable bed and very quiet floor. The bathroom was large with behind the mirror tv and a separate tub and shower. The only thing that seemed out of place was the somewhat dated shower stall. The soap holder in the shower was barely large enough for the soap and certainly not big enough to hold soap, shampoo & conditioner. The Express Cafe they set up in the lobby for morning coffee was nice, even though there are many close places to grab a cup of coffee it was nice to just go to the lobby.

  • Stayed: January 2014, travelled with family
    • Value
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Thank Tallwithroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 10 January 2014

Hello,
Thank you very much for your kind words. We are very glad to hear that you enjoyed your experience staying with us during your family trip in San Jose and we can't wait to welcome you back.
We also appreciate you for sharing your comments and suggestions with everyone on TripAdvisor. It is reviews like these that allow us to find opportunities for improvement.

Sincerely,
Marshall Jones
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014 via mobile

My family stayed at this property over the holiday. My family recieved wonderful service and our rooms were spacious. The hotel is pretty busy during the holiday because an ice skating rink is set up adjacent to it as well as nearby Christmas in the park. The hotel lobby/bar area becomes really busy with people staying in the hotel as well as those enjoying nearby events.
The food and drinks are good. We expected the prices to be moderate. If you do not valet, parking can be tricky.
We would definitely stay at this location again.

Stayed: December 2013, travelled with family
Thank griswalds5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded 10 January 2014

Hello,
Thank you for your kind words. We are very pleased to hear that you enjoyed your experience staying with us during your family’s holiday trip in San Jose and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont San Jose

Address: 170 S Market St, San Jose, CA 95113-2360
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range: £111 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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