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“Fairmont San Jose”
Review of Fairmont San Jose

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Fairmont San Jose
Ranked #7 of 75 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed 2 June 2014

The location of the hotel was convenient, the valet parking was acceptable although the overnight parking fee was somewhat steep. The surrounding area was fine, so the overall experience was quite decent.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Fairmont Hotels & Resorts
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 June 2014

The San Jose Fairmont has everything a traveller could want. It is conveniently located to the art museum, tech museum, theatre, etc., and has a lovely, local park right in front. We had a fabulous dinner in The Grill Restaurant one night, and the more casual McCormick's on another. The cobblestone street behind the hotel has all kinds of eateries. The accomodations are elegant and befitting of a Fairmont. We had a room in the Main Building overlooking the 4th floor pool with a sunset view of the valley. The staff is professional and all business from valet to front desk to housekeeping was excellent. It's a great spot for a business trip as well as a quick getaway from the city. This was our second stay and we know we will stay here again.

Room Tip: The pool is located on the 4th floor. Some rooms have a private patio leading to the pool. Cool!
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  • Stayed: May 2014, travelled on business
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Thank Nottoobizilizi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

I regularly stay at the Fairmont in San Jose. I always find the rooms, the staff and the services to be among the best!...location is great, food is excellent, rooms are well appointed...overall, best hotel around.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

This is my first Fairmont. I attended for Fanimecon, and the hotel is ideally situated only a block away.
Driving in is a bit tight, but the staff there are quick. They got me and my friend situated to the front desk, and the front desk was quick. The thing that made me a bit shocked was that I was using a debit card, and there's a $50 extra charge a night for using one. That was my only negative issue. Aside from that, the hotel staff is quick, friendly and helpful. They valet parked the car inside an underground garage. It's easy to get in and out, so there wasn't much of a concern, plus I didn't have to drive with the convention center right there.
The room was a nice size. Had a minibar, but no actual fridge. The bathroom was amazing. It was much larger than I had anticipated, with both a shower and bath.
Since it is located in downtown San Jose, one can easily go to any numerous restaurants, get a to-go order, and return to your room if so desired.
Again, a near perfect hotel, and I would have given it a perfect 5 had it not been for the debit transaction. 4.5/5

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 2 June 2014

Hello Kevin,
Thank you for your great review. We are sorry to have disappointed you regarding our $50 incidental policy. The $50 incidental should reversed back to your account two to three days after checked-out. We would welcome the opportunity to speak with you directly about your billing situation. Please reach out to us at your earliest convenience. You can directly contact us at 1-408-998-1900
We look forward to hearing from you.

Sincerely,
David H
Customer Service Representative

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Reviewed 31 May 2014

Well when we first got to our pool side room the outside furniture was dirty (drinks had not been cleaned from the former guests) which was annoying. Then we went to the pool to find other twenty somethings smoking marijuana, ruining our excited stay near the pool. Ofcourse we reported it, but the pool side attendant seemed unsure as to what to do. Then we went to clean up for dinner and the second shower was cold! So after having to move rooms we were late for our celebratory dinner down the street at our fav steak joint. Additionally everything is extra, internet, parking, it's ridiculous. You pay $25 to park and when it's time to pick up your car they don't even bring it to the front of the hotel. So if you don't mind being nickled and dimed for a less than memorable experience go ahead and book. We used stay here for special events and the hotel didn't

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank JBH24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 2 June 2014

Hello,
Thank you for posting your review on TripAdvisor. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We would like to discuss your experience in further detail. Please reach out to our Director of Operations, Lisa Ares, at your earliest convenience. You may directly contact her at Lisa.Ares@fairmont.com . We are looking forward to improve our service through your recommendations.
Sincerely,
David H
Customer Service Representative

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Reviewed 30 May 2014

Our family stayed at The Fairmont for an annual convention that we've been attending for several years. We prefer the newer tower across the Paseo de San Antonio--registration is in the original building. You must swipe your key card to enter the tower and also to operate the elevator, but someone is usually going in/out when you are, so not sure how secure this system is. We stayed in room 1092 with a view of the original building and swimming pool. Room 1092 and the adjacent room are slightly larger than the other standard rooms on that wing. We are members of the President's Club, which gave us free wifi, but accessing it was a pain. It took took tech support and several tries to log in, and my phone was constantly detecting the wifi and trying to access it. Minus one star for that and the bed linens, which were getting thin and the down pillows which had lost resiliency--when I put my head on two pillows, they compressed down to near non-existence.

Bath towels, however, were thick and fluffy, lots of good HOT water, two bathrobes, bath amenities and full carafe brewed coffee and Fairmont branded teas.

We especially like the close proximity of value-priced food, since the hotel is only three blocks from San Jose State U. Check out Psycho Donuts, Dosa and Curry Cafe, Good Karma (vegan) and CREAM (custom made ice cream sandwiches--pay cash, and they're only $2.50).

And there's usually some form of entertainment going on in the Plaza de Cesar Chavez (built in 1777) right across the street. If not, just enjoy the fountain, beautiful jacaranda trees and people-watching!

  • Stayed: May 2014, travelled with family
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1  Thank HikaruDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 2 June 2014

Hello,
First, I would like to thank you for choosing to stay with us at The Fairmont San Jose over the years! I know that you always have a choice between hotels and we are pleased that you have chosen ours.
We really appreciate your feedbacks and give us the opportunity to improve. Thanks again for sharing your experience with everyone on TripAdvisor.
Sincerely,
David H
Customer Service Representative

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Reviewed 29 May 2014 via mobile

My wife and I had a quick one night stay while taking one of our kids to Oakland. The hotel is beautiful and room well appointed. We loved lounging listening to the pianists playing in the evening. Parking half off since we drove a hybrid! Will definitely stay again.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank dw4boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 2 June 2014

Hello,
Thank you for your review. We recognize that there are many options for accommodations in the Bay Area and we are pleased that you chose to spend your family trip with us.
We really appreciate your kind review. Thanks again for sharing your experience with everyone on TripAdvisor.
Sincerely,
David H
Customer Service Representative

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont San Jose

Address: 170 S Market St, San Jose, CA 95113-2360
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range: £112 - £414 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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