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“nice hotel, in need of maintenance”
3 of 5 bubbles Review of Fairmont San Jose

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Fairmont San Jose
Ranked #6 of 75 Hotels in San Jose
Certificate of Excellence
GreenLeadersPlatinum level
Chicago, Illinois
Level Contributor
160 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“nice hotel, in need of maintenance”
3 of 5 bubbles Reviewed 9 July 2014

nice hotel, with an excellent downtown location. plenty of dining options at hotel, and in the immediate area. rooms are clean and comfortable, with a few exceptions. there is clearly some deferred maintenance issues. bathroom toilet not properly secured to floor drain, carpet overly worn in some spots, and mattress felt like it was from the Eisenhower administration. staff were friendly and helpful, and hotel is conveniently located near the convention center.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank 312jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Jeff,

We are happy to hear you enjoyed so much about your stay. Our apologies for any maintenance issue. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Philadelphia, Pennsylvania
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 July 2014 via mobile

Nice hotel overall. Very comfy beds, super roomy, great bathrooms. We had a queen room facing the pool, but that was too noisy (kids having fun at the pool). We needed to go to bed pretty early so we asked to move to a non-pool facing room. We got a corner room (with amazing corner views!) and that was perfect. I would give it 5 stars except for a dirty comforter (red stains and other funky marks) and a leaking air conditioner. when we asked for a new comforter, housekeeping noted that they didn't have any extras and they needed to take one from another room - that was strange (and kind of disconcerting that another room now probably has the icky cover). Also, they said they'd notify engineering about the leaky a/c.

Stayed July 2014
Helpful?
Thank Princeza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Valued Guest,

We are happy to hear you enjoyed so much about your stay. Please accept our apologies for any issues you had, and thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, New Jersey
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

close to the SAP convention center,which is very convenient. a happening place every night with live music, the lobby is quite small, is always busy, which makes it a challenge to get in and out of the hotel without bumping into someone.there should be a private hotel bridge between the north and south buildings. i noticed that people from the streets just wait for hotel guests to swipe their card, then they get inside the lobby. it's a safety issue for me. rooms are small but bathrooms are spacious.. the restaurants are excellent.

  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pippinllanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Pippin,

We are happy to hear you enjoyed so much about your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle WA
Level Contributor
593 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
3 of 5 bubbles Reviewed 8 July 2014

This hotel is in a great location and the lobby areas are nice. I stayed 4 nights. Rooms are decent. Here is what was not so nice. Lower rating is for pool and service issues below.
I had an issue with the hotel pool which was overloaded with children. One had an accident in the pool which was very obvious and the staff was unresponsive. I called the front desk and explained what happened and they said they were looking into it. Another parent went up to bar staff and was told they were not responsible. In the mean time no one had shut the pool down to clean it up. Unsuspecting kids vas adults were still swimming in it. About 40 minutes later I got disgusted and went to the front desk and actually spoke to a manager in person who stated she would look into it. Didn't ask my name and was not very apologetic. While I know that the hotel can't control accidents there should be policies for staff.
Also, pool staff was rude and bar tender actually told me she was too busy to help me and it would be about 15 minutes. Another issue was parking. Valet was $26 a day and there is no self park option. I was told one of the mornings that I couldn't call ahead. They were too busy. On the 4th night I was at the front desk clarifying bill and was offered a poolside upgrade for a slight increase? Why would I want to be near a pool that was not clean? Again management never asked my name. I did telephone corporate Fairmont after being disgusted at the pool issue and was told I would be contacted back by hotel management and it's been 5 days. Not sure I will be back even with great location. Makes me wonder about the cleanliness of the rooms now.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TikiTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 11 July 2014
Thank you for taking the time to share your valuable feedback, as it is our best chance at improving our service. It is always our priority to address and resolve guest issues in a timely manner.

The health and safety of our guests is paramount. During your stay, we were advised of some debris in the pool and recovered an object that was determined to be a small seed pod from one of the palm trees by the pool. Rest assured, the object did not pose any danger to our guests, which was later confirmed by the County of Santa Clara, Department of Health. Our sincere apologies for not sharing this information in a more expeditious manner.

Further, let me offer our apologies for the service issues you encountered. We would appreciate the opportunity to host your next stay and provide you with the excellent service the Fairmont San Jose’s reputation has been built upon. Please reach out to our Director of Operations, Lisa Ares, at lisa.ares@fairmont.com when travel next brings you to Silicon Valley or if we can provide you with any additional information.

Again, thank you for taking the time to post your review and we certainly hope to welcome you back to the hotel in the very near future.

Thank you,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lecco, Italy
Level Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

I usually travel using this hotel chain and it's always a wonderful experience. The Fairmont SJ is a typical business hotel where you have all the amenities you need.
The open pool is very nice and relaxing, the fitness center is excellent and the main lobby is a nice place where you have live music every night and Friday/Saturday night it's a party!

If you do advanced booking it's also not expensive.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefano V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Valued Guest,

We are happy to hear you enjoyed every aspect about your stay. That is the experience we strive to give each guest. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 July 2014

Terrific--my kids loved it and my husband and I really enjoyed the spacious room. Great beds!! Would stay again if in San Jose and wouldn't even think of staying anywhere else. Great service and excellent Sunday Brunch. The fountain restaurant was wonderful my kids loved it too.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Karen,

We are happy to hear you enjoyed everything about your stay, including the service and the food. We are glad your kids had such a great time also. Thank you for the glowing review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 July 2014

Hotel room was noisy, with lots of nearby room door slams between 1 and 5 a.m.. Billing was not at the agreed-to rate. The front desk finally got it right after extended discussion and contract review.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
3 Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Thomas,

Our apologies for the delayed response. Thank you for your feedback. Please also accept our apologies for the experience you had recently. I will share your review with management to address these issues. Please direct message us at your earliest convenience if you would like to discuss your stay in greater detail.

We look forward to hearing from you.

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont San Jose

Property: Fairmont San Jose
Address: 170 South Market Street, San Jose, CA 95113-2360
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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