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“Efficient and a Great Concierge” 4 of 5 bubbles
Review of Fairmont San Jose

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Fairmont San Jose
Ranked #6 of 76 Hotels in San Jose
Certificate of Excellence
GreenLeadersPlatinum level
Market Deeping, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Efficient and a Great Concierge”
4 of 5 bubbles Reviewed 22 July 2014 via mobile

Stayed for 4 days for a conference, hotel was clean comfortable and efficient. The stand out guy there was the concierge whose name I regretfully can't remember, great help, good ideas and went the extra mile. Loads of social activities there and Friday night the locals descended for live music and dancing, all of N California life to watch and enjoy.

Stayed April 2014, travelled on business
Helpful?
Thank Keith_P57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Keith,

We are happy to hear you enjoyed everything about your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,068 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Las Cruces, New Mexico
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

Having stayed at this Fairmont property in San Jose numerous times when I visit the city, it has always provided an excellent experience. Access to the facility for check-in is very easy, just drive into the entrance and use valet parking.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank stevepookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Steve,

We are happy to hear you enjoyed everything about your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento
2 reviews
5 of 5 bubbles Reviewed 21 July 2014

Very nice hotel and staff, room was large and very comfortable. Great bathroom and amenities. The facilities are excellent and the downtown location is convenient. Also love the restaurant and bar - will return.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Michael,

We are happy to hear you enjoyed every aspect about your stay, especially the location. We aim for perfection for our guests. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malibu
1 review
5 of 5 bubbles Reviewed 21 July 2014

Everything was perfect, from start to finish except our lunch at The Grill - was reminded why we never got there anymore.
Still, our suite was HUGE, TV embedded in the bathroom mirror, comfy bed, live music in lounge!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Amy,

We are happy to hear you enjoyed so much about your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Ana, California
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

Stayed there over week-end for a class. Rooms were clean, secure adequate size, staff courteous. Not cheap. $26 to park. Food pricey. Wouldn't have stayed if I didn't get substantial discount. Have no problem recommending if you are in that price league. Bar on first floor has music but not designed for it.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robert U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Robert,

We are happy to hear you enjoyed your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 19 July 2014

Our anniversary of 31 years we just did a one night stay had dinner at Scott's
I was very unhappy to find under our sheets the padding was dirty and hairy spots all over as if it was left twice two different people who know how much moister was on it.. It just made our happy ending very disappointed!!

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Virginia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 21 July 2014
Dear Virginia

We are sorry to have disappointed you during your recent stay. We would welcome the opportunity to speak with you. We were able to locate the details of your stay in the system and a hotel manager will be reaching out to you directly soon to discuss your stay.

Thank you again for your feedback.

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara
1 review
4 of 5 bubbles Reviewed 19 July 2014

The Fairmont San Jose was fairly far away from the Fields for our Youth Lacrosse Tournament. But despite the drive I believe that using the Fairmont provided us a positive experience despite the distance.

We look forward to staying at the Fairmont in the future.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Mark,

We are happy to hear you enjoyed your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont San Jose

Property: Fairmont San Jose
Address: 170 South Market Street, San Jose, CA 95113-2360
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
Reservation Options:
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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