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“the Fairmont San Jose”
5 of 5 bubbles Review of Fairmont San Jose

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Fairmont San Jose
Ranked #6 of 75 Hotels in San Jose
Certificate of Excellence
GreenLeadersPlatinum level
Ventura
1 review
“the Fairmont San Jose”
5 of 5 bubbles Reviewed 25 July 2014

An exceptional facility with all the comforts of home and a staff that is courteous and professional. I would recommend this hotel to everyone. Great location, food, and service. The staff is always present when you need them and the event facilities are among the best. This hotel can handle anything and their desire to go beyond is magnificent!





  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Chip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Chip,

We are happy to hear you enjoyed everything about your stay, especially our exemplary service. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Placerville
1 review
5 of 5 bubbles Reviewed 25 July 2014

The Fairmont San Jose was a beautiful hotel located in convenient downtown San Jose. The breakfast, lunch, and dinner that was served for our conference was wonderful. I highly recommend this hotel stay!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Emily,

We are happy to hear you enjoyed everything about your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrance
1 review
4 of 5 bubbles Reviewed 25 July 2014

My mother, daughter & I really enjoyed our stay at the San Jose Fairmont. Great service & staff overall. Room was comfortable w/ nice linens. One of these days a hotel will get the soap & shampoo thing right for us ladies...

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Heidi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Heidi,

We are happy to hear you enjoyed your stay, especially our Fairmont service. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 25 July 2014

The Fairmont is well situated in downtown San Jose. The lobby area is extremely lively and the common areas of the hotel are very well maintained.

That being said, for the price paid, I would have expected a higher quality hotel. When one is traveling for business, the main needs are a good bed for a good night's rest, reliable internet so you can get work done, and a quiet, clean room.

The Fairmont San Jose failed on many of those items:

Beds: extremely worn out and soft
Cleanliness: stains on sheets, hair in blanket, bathroom counter had lots of marks all over it
Internet: rather slow (note that Fairmont loyalty program members get free internet but it's not as good as the premium internet)

The staff was fantastic so I do want to point that out. I just didn't feel like this is a $300/night hotel.

  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank EduTravelerMidwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Valued Guest,

Our apologies for the delayed response. Thank you for your feedback. Please also accept our apologies for the experience you had recently. I will share your review with management to address these issues. Please direct message us at your earliest convenience if you would like to discuss your stay in greater detail.

We look forward to hearing from you.

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 July 2014

It is always a pleasure to stay at the fairmont. The person at the front desk who checked us in was very pleasant. Great staff everywhere, great location and the rooms are beautiful and clean. Thank you for this beautiful stay!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Lov2grow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Valued Guest,

We are happy to hear you enjoyed everything about your stay. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

The Fairmont is in a great location, as it is in the heart of Downtown San Jose. The rooms are nicely apportioned and clean. I also had an excellent employee at the front desk that was courteous upon check in and provided some guidance to nearby establishments.

The hotel can be expensive during weekdays and conventions, so if you are on a budget it might be best to try and secure a Fri/Sat evening stay.

  • Stayed April 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharksfansd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear Valued Guest,

We are happy to hear you enjoyed your stay, especially the service and amazing location. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roswell, Ga, United States
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

If you are in downtown San Jose this is the place to stay. Location has close to great restaurants as well as to the convention Center. With only a 10 minute drive from the airport their are more restaurants, meeting places etc. with in walking distance

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this review, 5 September 2014
Dear James,

We are happy to hear you enjoyed everything about your stay, especially our unparalleled location. Thank you for the review!

Sincerely,
Daniel B
Customer Service Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont San Jose

Property: Fairmont San Jose
Address: 170 South Market Street, San Jose, CA 95113-2360
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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