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Fairmont San Jose
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Reviews (2,434)
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1,460 - 1,465 of 2,434 reviews
Reviewed 8 August 2014

I was attending a conference where everything could go wrong...and nothing did. It was exceptional in every way. The staff was professional, the lobby is inviting and the experience far exceeded my expectations.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Ron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 28 August 2014

Dear Ron,

We are happy to hear you enjoyed everything about your stay. Thank you for your review!

Sincerely,
Daniel B
Customer Service Representative

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

I just stayed at this hotel for a conference. I was very impressed with the professionalism of all staff from the front desk to bussing staff. I had a great room but did have a problem with listening to water running behind the air conditioner all the time. I notified the front desk to address the issue before I checked out! I worked out in the gym and was impressed that towels and earplugs were provided. The second night there were no towels so I called for some. Within 15 minutes some were delivered! The bed and pillows were super comfortable as well! The location is fabulous and I enjoyed walking downtown to some fine restaurants. The airport is super close so don't be shocked when you see planes flying very low and close. I also enjoyed a wonderful chocolate drink that was pricey but they were not stingy with the alcohol so I was pleased! A wonderful hotel well worth spending a little more for!

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cindi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 28 August 2014

Dear Cindi,

We are happy to hear you enjoyed everything about your stay. Thank you for your review!

Sincerely,
Daniel B
Customer Service Representative

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

Just returned from a stay at this hotel. I found it quite nice. Rooms were spacious. Bed was comfy. Bathroom was amazing. Neighbors were insanely loud. Pool was great. Good bar and lots of interesting shops and food options.

Room Tip: I liked the newer portion of the hotel better even though it was a bit of a walk from reception and bar.
  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Roberta5261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 28 August 2014

Dear Roberta,

We are happy to hear you enjoyed so much about your stay, including the luxurious rooms. Thank you for your review!

Sincerely,
Daniel B
Customer Service Representative

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

I was fortunate to stay at the Fairmont while attending a conference. The room was large and clean; the gym was fantastic with lots of equipment and the staff was very friendly. The hotel is well located with lots of restaurants in the area as well as the performing arts center and a number of museums.

Room Tip: join the president's club which costs you nothing and you have free wifi and the new york times as well as reduced parking fees, if you have a car which I did not
  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank bhonig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 28 August 2014

Dear Valued Guest,

We are happy to hear you enjoyed everything, the room, location, and service. Thank you for your review!

Sincerely,
Daniel B
Customer Service Representative

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

I stayed at the Fairmont in San Jose for 2 days on a business trip. Great location, near many restaurants and shops. The lobby is very nice, center bar is welcoming. Room was very nice, the only problem I had was regulating the air conditioning in the room, but that is par for the course at most hotels. It was much too hot in the room, however San Jose had abnormally cold weather while I was there, so I guess they wanted to ensure their guests were cosy! :) All in all, yes I would recommend this hotel for both business and pleasure travel. Also, it was relatively less expense than many of the hotels in the area, which was a surprise being a Fairmont hotel.

  • Stayed: February 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank jaysee2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded 28 August 2014

Dear Jaysee,

We are happy to hear you enjoyed so much about your stay, including the location. Thank you for your review!

Sincerely,
Daniel B
Customer Service Representative

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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