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“Good”
Review of Hilton San Jose

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Hilton San Jose
Ranked #9 of 75 Hotels in San Jose
Reviewed 8 February 2014

Overall good hotel with good central location. I would recommend this for staying in Silicon Valley, much better then some other local hotels. Although expectations from Hilton are a bit higher then this. Hotel is a bit old and you can see that in rooms, some minor renovation is needed, can be also cleaner.

  • Stayed: January 2014, travelled on business
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Thank Fbykov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 February 2014

Dear Sakecat22,
Hello,

We are delighted that you enjoyed your stay at the Hilton San Jose. Thank you for taking the time to write a review. These reviews help us ensure that we continue to provide excellent customer service.

We hope to host your stay again when you're in San Jose, CA.

Sincerely,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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770 - 776 of 1,216 reviews

Reviewed 8 February 2014

This hotel is nice. Convenient location, safe area and the staff is courteous. The one thing that has me tearing my hair out is their internet connection. I stay here once a month or so and every time I do the internet connection is absolutely awful. I am a flight attendant and the internet is my connection to the world while I am away from home. When I am here, every five seconds to a few minutes, the signal goes down, I get kicked off and have to go into settings and pick the network again. It is Un-acceptable! My ipad works fine in almost every other hotel I stay in, but this one has consistently terrible wifi. If you are looking for a nice place to stay this is a good hotel. If you are looking to get any business done, watch video on the internet or face time FORGET ABOUT IT!!! P.s. Hilton, it's 2014 !! You need to provide an internet connection that works!!

Stayed: February 2014, travelled on business
Thank Monsterbearman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 February 2014

Hello,

We sincerely appreciate your loyalty to us and apologize for poor internet connectivity you continue to experience. We value your input and your business and would hate for this to ruin your experience. Please know we're working with our internet service provider to make the necessary updates and adjustments to ensure consistent speed and connectivity. We hope we can invite you back for a much better experience.

Sincerely,

Hilton San Jose Team

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Reviewed 6 February 2014

This hotel's staff is very responsive and helpful in answering or solving any issues. The hotel is clean, the rooms are clean & comfortable, it is quiet. It would be nice if the hotel had a larger free standing table & 2 chairs so in room meals could be eaten at a table instead of on your lap while you sit on a bed. However, I enjoyed my stay (2 nights) while attending a conference.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank 1Gramma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 February 2014

Hello,

Thank you for your feedback. We appreciate that time you took to share your thoughts. The task of delivering the best product and service to each guest that chooses to stay with us is one which our entire team takes very seriously.

We hope that we can host your stay again when you are in San Jose in the future. Our hospitable team members are here to make you feel at home. We welcome any suggestions on how we can make your stay more memorable.

Sincerely,

Hilton San Jose Team

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Reviewed 5 February 2014

this hotel has very little in the way of services or lounge and community areas. Location is good if you are attending the conference center. Room was clean and modern in decoration. Don't expect staff at front desk to be happy or cheerful

  • Stayed: February 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank pompominsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 February 2014

Hello,

At Hilton San Jose, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely

Jerome

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Reviewed 3 February 2014

Stayed at hotel for daughters team event. Hotel was clean, staff was friendly. When the bar/restaurant was busy the staff was honest and let us know so we wouldn't be late to our next team obligation. Pet friendly hotel which meant a barking dog was on our floor. Security dealt with the situation in a timely manner.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank 3Jenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 February 2014

Hello Jenni,

Thank you for writing a review. We are glad that you had a great stay at the Hilton San Jose. We hope you stay with us again the next time you come to San Jose.

Sincerely,
Jerome

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Reviewed 3 February 2014

When I stay at a Hilton there is a certain expectation that the service will be a cut above. This last stay, for a week in San Jose, fell below past experiences. Perhaps I have elevated expectations for a Hilton, and should reevaluate them, but every request I had seemed to fall outside the realm of possibility for the staff and services available at this location. King room? No, sorry, here's a double. Chopsticks? What are those? Iced tea? Sorry, we have coffee. Chapstick in the sundries store? All out, sorry. These are very minor concerns, I grant you. And I still consider this a "4 out of 5" stars stay, but to get that fifth star, you need to be a bit more responsive to the desires of your customers. Only because this is The Hilton. It's not EconoLodge. It's not Comfort Suites. One comes to expect, from Hilton, the extra mile and cheerful demeanor as the staff seeks to find ways to exceed customer expectations. Or maybe I've been spoiled by other locations.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 February 2014

Hello Thomas,

Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities and we regret this was not your impression. We will use your comments as part of our ongiong service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future and to finally earn the fifth star rating.

Thank you,
Jerome

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Reviewed 1 February 2014

Good hotel. Very convenient to San Jose Convention center. Easy to navigate to conferences due to fact that hotel is actually part of the convention center. The lobby was nice but sparse (compared to other hotels in nearby vicinity). The room was also nice and perfect for a business traveller. The bedding was probably the best part of the room, especially the pillows. They were almost too big and fluffy! Overall a good if not memorable experience.

  • Stayed: January 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 3 February 2014

Hello John,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members.
We hope that you stay with us again when you visit San Jose.

Sincerely,

Jerome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range: £130 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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