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“good location for city visitors” 4 of 5 bubbles
Review of Hilton San Jose

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Hilton San Jose
Ranked #8 of 76 Hotels in San Jose
Yokohama, Japan
Level Contributor
139 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“good location for city visitors”
4 of 5 bubbles Reviewed 26 April 2014

hotel is beside convention centre. middle of the city and close to airport. No restaurant around the hotel is a bit poroblem. Otherwise good hotel with relatively reasonable price.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank VeryFrequentTravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this review, 29 April 2014
Hello,

Thank you for writing a review. We are glad that you had a great stay at the Hilton San Jose. We hope you stay with us again the next time you come to San Jose.

Sincerely,
Hilton San Jose Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,079 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Gurgaon, India
2 reviews
5 of 5 bubbles Reviewed 16 April 2014

The Hilton is a good Hotel conveniently located in Downtown San Jose. Very friendly and helpful Hotel staff who put you at ease. The hotel has good facilities, clean rooms, good breakfast buffet and excellent service

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nitin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this review, 29 April 2014
Hello,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members.
We hope that you stay with us again when you visit San Jose.


Sincerely,

Hilton San Jose Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northeast Ohio
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

This property was conveniently located and had nice amenities. We were unable to get a room with a king bed at the convention rate and were quite surprised & disappointed to find that their two-bed rooms had double size beds, not queen sized, something we thought was a thing of the past, especially in better hotels. Apart from the size, the mattress itself was comfortable as were the pillows. All the staff members we spoke with were friendly. Oh, one other oddity...the windows were the dirtiest we've ever seen at a hotel. Despite this, if you can get a king room or only need double beds then this hotel is quite nice. Parking was easy and convenient with in and out privileges accessible with a key card that billed the daily rate directly to the room.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GiddyupBorzoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this review, 11 April 2014
Hello,

Thank you for taking the time to write a review of the Hilton San Jose. I'm very sorry to hear that we didn't meet all your expectations.

We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience.

I thank you for your review and we look forward to seeing you again in the future.

Best Regards,

Hilton San Jose Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

The Hilton Hotel and staff were very professional, accommodating and courteous. My room was clean, well appointed, plenty of space, smelled great, parking was easy and the housekeeping staff gracious. The Nice staff at the Starbucks were friendly and always smiling. My next weekend trip will be at The Hilton San Jose.

Room Tip: Ask for a room with a Mountain veiw
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank winsip133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this review, 27 March 2014
Hello,

Thank you for your feedback. We appreciate that time you took to share your thoughts. The task of delivering the best product and service to each guest that chooses to stay with us is one which our entire team takes very seriously.

We hope to see you soon.

Sincerely,

Hilton San Jose Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grass Valley, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 March 2014

The convention center is attached to the hotel and easy to get to. The elevators were in working order and we never had to wait long despite the hotel being full of cheerleaders. The rooms were clean and comfortable and the parking was reasonably priced.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Jamie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this review, 18 March 2014
Hello Jamie,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members.
We hope that you stay with us again when you visit San Jose.

Sincerely,

Hilton San Jose Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 14 March 2014

There from Australia for work and I have to say the hotel restaurant way by far the worst place we dined in in the country. We at first assumed it was a cultural thing but once we'd been to the Marriott for a bite realised it was just a Hilton San Jose thing. Just awful.

The general service was very poor (aside from Paul, who was incredibly helpful). Most of the staff were completely unable to provide the most basic assistance or advice.

I do have to say though, the rooms were very nice. They were clean, had what I needed and were turned down well.

So if you're an American looking for a place to sleep, it's perfect. If you're a foreigner looking for very basic assistance and edible food, find somewhere else.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank OllieWWillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this review, 18 March 2014
Hello,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our food service and guestroom appointment and we will use your comments as we continue to evolve our guests' experience moving forward. We hope you will return to stay with us should you return to our area in the future so we may better demonstrate our commitment to your satisfaction.

Thank you,
Hilton San Jose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
394 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

Since the rooms have been remodeled, the Hilton is a good choice for shacking downtown SJ, if you have to. The exec lounge is too small for all the people gathering up there for breakfast and afternoon drinks, and some of the public areas of the hotel haven't been touched in decades, but I actually liked my room, the view, and the fact that they actually have a bathrobe, slippers, a valet and a 24 hr room service.

Stayed March 2014, travelled solo
Helpful?
1 Thank hi_stick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this review, 18 March 2014
Hello,

Thank you for taking the time to write a review of the Hilton San Jose. I’m very sorry to hear that we didn't meet all your expectations. We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience. I thank you for your review and we look forward to seeing you again in the future.

Best Regards,

Hilton San Jose Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Jose

Property: Hilton San Jose
Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), Odigeo and Hilton Hotels Direct so you can book your Hilton San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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