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“GREAT hotel if attending convention center”
Review of Hilton San Jose

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Hilton San Jose
Ranked #9 of 75 Hotels in San Jose
Reviewed 22 May 2014

We stayed 5 nights to attend the 2-day Big Wow ComicFest and take a half-day winery tour. It's the perfect hotel if attending a convention and at 6 a.m. about a 10-minute taxi ride to the airport. All of the staff - including Jeffrey at check-in, Bertha in the towers lounge in the a.m. and Delmy in the towers lounge in the p.m. - were professional, very friendly and more than willing to answer questions and provide assistance (delivering extra coffee packs in the morning, coat hangers, etc.). Free use of computers in the lobby was GREAT! The in-room safe was large and easy to access. The lobby had comfortable bench couches, but it was not inviting or cozy - too much minimalism. The restaurant had a friendly staff and reasonably priced food compared to many of the nearby "expense account" restaurants. However, it had a very limited menu and was quite noisy - there were no drapes, carpeting, tablecloths, etc. to help keep the noise down.

Room Tip: We asked for a quiet room away from an elevator - 1114 was perfect. The Towers lounge - closed on t...
  • Stayed: May 2014, travelled on business
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Thank SDCCexhibitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members.
We hope that you stay with us again when you visit San Jose.


Sincerely,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 22 May 2014

I don't know if my room was atypical, I don't think it was as I saw 3 or four other rooms, but I thought the room was well furnished ( a friend said "decorated to impress "). Well maintained, bathroom with new fixtures. Sleep quality was excellent.
Lobby is a little stark.
The "restaurant" is furnished like a school cafeteria. I was surprised that this is the only place to eat in the hotel.
The staff was very friendly with a decent bell staff.

Room Tip: Stay on one of the "Executive" level floors (16,17,18)
  • Stayed: May 2014, travelled with friends
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Thank Retailer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 22 May 2014

Hello,

Thank you for taking the time to write a review of the Hilton San Jose. I’m very sorry to hear that we didn't meet all your expectations. We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience. I thank you for your review and we look forward to seeing you again in the future.

Best Regards,

San Jose Hilton Team,

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Reviewed 21 May 2014

The suite has a fantastic view as promised. The staff was very friendly and helpful. Room was clean, comfortable, and modern. Only concern is valet parking was full/closed when needed and elevator was not working from self park to hotel lobby. Just a minor inconvenience to an otherwise perfect stay.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 22 May 2014

Dear Emma,

We are so happy that you enjoyed your stay with us and are excited that you will be coming back. We look forward to welcoming you back soon!

Sincerely,

San Jose Hilton Team

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Reviewed 21 May 2014

Room was clean and friendly staff. Always ready to assist any time we were in the lobby returning or departing. Breakfast buffet was excellent as well as the service. All items in the buffet were well stocked at all times.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank janealsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 22 May 2014

Hello,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members.
We hope that you stay with us again when you visit San Jose.


Sincerely,

San Jose Hilton Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

The only thing I dislike this hotel is no free breakfast and parking (cost $22 parking per day). Also noise on street (construction/repairing works). Otherwise, everything else are good. Room is clean, good bed, towels clean.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank LCapital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello,

Thank you for taking the time to write a review of the Hilton San Jose. I’m very sorry to hear that we didn't meet all your expectations. We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience. I thank you for your review and we look forward to seeing you again in the future.

Best Regards,

Hilton San Jose Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

I hope, if you ever get your dates wrong & arrive in early to the Hilton San Jose (as I did) - you have the great fortune to come across David Garcia on the front desk. Not only did he get me into my room a day early, he was caring & calming. The whole stay was marvelous. The room clean, attractive & very comfortable. The entire staff were warm & accommodating. I throughly recommend this hotel.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Marla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 22 May 2014

Hello Maria,

We appreciate you taking the time to write a review of our hotel. We are ecstatic that you enjoyed your stay and thank you for acknowledging David Garcia, he is certainly one of the gems here at our hotel.

We look forward to hosting your stay again with us soon!

Sincerely,
San Jose Hilton Team

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Reviewed 15 May 2014 via mobile

I would not have chosen this hotel on my own but as part of a convention I was placed in a room there. The hotel has very little staff ( apart from breakfast staff , who I must say are great). The lobby is run down ( it looks like a backpackers lobby, including the lifts....). the rooms are big but not modern and the bathroom are really needing an uplift. The only plus side is the connection to the convention center. I am staying there on a special rate and would have been very upset and moved if I was paying their full fair . Stay at the Mariott, it's much nicer

Stayed: May 2014, travelled on business
Thank bambasydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 22 May 2014

Hello,

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you,
San Jose Hilton Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range: £116 - £335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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