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“San Jose Hilton”
Review of Hilton San Jose

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Hilton San Jose
Ranked #10 of 75 Hotels in San Jose
Reviewed 7 June 2014

Awesome hotel! I received a 3rd floor suite upgrade and felt like a rock star! Very close to my downtown client and the breakfast in executive lounge was adequate. Helped me mix business with business.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello Steven,

We appreciate you taking the time to write a review of our hotel. We are ecstatic that you enjoyed your stay and that the event was a success.

We look forward to hosting your stay again with us soon!

Sincerely,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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688 - 694 of 1,173 reviews

Reviewed 4 June 2014

If you have an over sized vehicle, BEWARE - you're going to pay if you don't want to self park. $36.00 per night. The Bed is so soft, I slept on the floor. Noise level of the toilet next door...LOUD. The hotel should be aware of whom they are putting where. Walls are thin. Could hear the people next door and had to call the front desk to ask them to be quit at 2 AM. They did send security up quickly. The pool and spa are nice and plenty of clean towels although the timer for the jets are a bit tricky and hot tub was more like a warm tub. Nothing Extraordinary about this stay. Would pay more for better service. Room service was fast although room service fee is high as well as the movies. Staff just seemed like they were going through the motions. The only person I would give an A+ is the person who took our room service order and the waiter who delivered our room service. He was polite, food was hot and they listened to everything I wanted and got the order right. Other than that certainly not a WOW factor hotel.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gloria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello Gloria,

At Hilton San Jose, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely

Hilton San Jose Team

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Reviewed 3 June 2014

It'd been 3 years since I stayed at this hotel and I am pleased with the upgrades (the look and staff). Expedited through check in and out, in spite of the high vol. of attendees for a big convention. Hope to stay here again next year (instead of Marriott).

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Brenda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello Brenda,

Thank you for your feedback. We appreciate that time you took to share your thoughts. The task of delivering the best product and service to each guest that chooses to stay with us is one which our entire team takes very seriously.

We hope that we can host your stay again when you are in San Jose in the future. Our hospitable team members are here to make you feel at home. We welcome any suggestions on how we can make your stay more memorable.

Sincerely,

Hilton San Jose Team

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Reviewed 2 June 2014

With Hhonors gold membership, I was upgraded to the executive floor rooms, and was provided with access to the executive lounge which include free hot breakfast and free happy hour appetizers and beer/wine.

  • Stayed: May 2014, travelled on business
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    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dale P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello Dale,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members.
We hope that you stay with us again when you visit San Jose.


Sincerely,

Hilton San Jose Team

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Reviewed 31 May 2014

We stayed at this hotel for a convention that weekend. The Hilton and Marriott both adjoin the convention centre, so if that's where you need to be then both these establishments make excellent choices.

The gentleman at the front desk (I believe his name was Sam) was incredibly friendly and welcoming; we were provided with bottles of water for the room and his pleasant attitude was a great start to our stay. The room was incredibly spacious and felt well maintained. We were away from the elevators but near the ice machine, however we hardly heard any noise from it so I assume the rooms are well insulated. The bed was a little soft for my preferences but regardless we slept well. The house keeping was efficient but without moving our things around too much, which is perfect for me.

We ordered room service on our first night and it was very good. The restaurant downstairs serves decent fare, but the setting is a little cafeteria like--the lobby, bar and restaurant are an all-in-one affair but feel a little spartan, so if you're looking for a more intimate meal there are numerous good restaurants nearby within easing walking distance.

Our only minor complaint is something that we don't think the hotel can actually do much about, and that's the quality of the water. When showering it takes three times longer to rinse yourself off as the water left your skin feeling strangely soapy (even before you used soap!) Several other guests we spoke to that weekend had the same issue.

Otherwise, this is a solid offering from Hilton for business customers and we'd be extremely happy to stay here for future events.

  • Stayed: May 2014, travelled on business
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Thank MistyIsles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello Misty,

We are so happy that you stayed with us again. Thank you for writing a review and your feedback is definitely appreciated. We hope to have you as one of our repeat guests.

Sincerely,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

10 easy reason why for FANIME this is the better Hotel: +Slightly Cheaper Than Marriott, $150 a night vs 120 a night @ the Hilton +Bigger Elevator than Marriott +Room is slightly larger +Really Quick Bell Service +Private Parking for Hotel Guest +Self-Parking only $11 +Great Food for Room Service, for $18 I couldn't finish my dinner! +Easy Location right next to Convention Center +Super Friendly Staff, Help me jump start my Car! +No Hidden Fee! No Deposit! +Was able to make last min change without any fee or problem!

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Binh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello Binh,

Thank you for writing a review and your feedback is definitely appreciated. We hope to have you as one of our repeat guests.

Sincerely,

Hilton San Jose Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

The room was clean, the bed comfortable - but it was a good thing I arrived very late and was tired from a cross country flight since the A/C is very loud, and runs frequently. A good sleep is an important part of my stay, so the noise definitely impacted my rating.

I only rate the sleep quality bad due to the noise - the beds are quite comfortable.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Dwaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 9 June 2014

Hello Dwaine,

We appreciate your feedback. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities. We will use your comments as part of our ongiong service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future.

Thank you,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range: £116 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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