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“Excellent staff”
Review of Hilton San Jose

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Hilton San Jose
Ranked #9 of 75 Hotels in San Jose
Reviewed 4 July 2014

The staff and location of the hotel is excellent and all were eager to please. Used the gym and was always clean and accessible. The best part was the In room food service. Great food and extremely fast service

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Satindar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 July 2014

Hello,

Thank you for writing a review. We are glad that you had a great stay at the Hilton San Jose. We hope you stay with us again the next time you come to San Jose.

Sincerely,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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729 - 735 of 1,227 reviews

Reviewed 1 July 2014

I stayed one night before an early flight the next day with my family. We booked an executive suite as there were 4 of us and my boys are grown. The room was HUGE, and we all fit without having to rent a 2nd room, The space allowed us to spread out, play cards and enjoyed a great room service dinner at the dining table. We used and enjoyed the small pool and hot tub area that warm evening, Breakfast the following morning did not disappoint, and the easy 6 minute drive to the airport made for a stress free morning. This hotel is a business and conference hotel, but the staff and vibe of the hotel makes it a good spot for a weekend with family or a date night weekend.

  • Stayed: June 2014, travelled with family
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Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 July 2014

Hello Jonathan,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members. We hope that you stay with us again when you visit San Jose.

Sincerely,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

We stayed in San Jose for three days for my niece's graduation. We stayed in a king club room. The room was very roomy, very comfortable king bed, couch with footstool, writing desk and large flat screen tv. Large double bathroom, plenty of large white fluffy towels.
Breakfast was included in the price, not a lot of variety in the hot foods, otherwise other options were adequate.
Only one problem, on one of the nights all hot water was off after 11am the next morning we got a leaflet under the door telling us that some sort of maintenance was been done on the boilers, would have been useful to receive this before the event, however it was a minor inconvenience .
Check in and check out was quick and the warm chocolate cookies on check in we're a nice touch and very yummy.
Staff were very professional and friendly.
Would stay there again.

  • Stayed: June 2014, travelled as a couple
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1  Thank Vicki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 July 2014

Hello Vicki,

Thank you for taking the time to write a review of the Hilton San Jose. I'm very sorry to hear that we didn't meet all your expectations.

We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience.

I thank you for your review and we look forward to seeing you again in the future.

Best Regards,

Hilton San Jose Team

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Reviewed 30 June 2014

Excellent service, great, .... no, ... fantastic complimentary breakfast bar, and a boutique hotel feeling with great comfortable rooms. We greatly enjoyed the downtown location, extra help from staff to recover our lost luggage from the airlines, and took care of our transportation.

  • Stayed: June 2014, travelled on business
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1  Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 July 2014

Hello Ken,

We are so happy that you enjoyed your stay with us and are excited that you will be coming back. We look forward to welcoming you back soon!

Sincerely,

San Jose Hilton Team

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Reviewed 29 June 2014

We were in town for a convention and the Hilton was conveniently connected to the conference centre. The staff were friendly and very helpful with information. Loved the staff in the lobby bar/restaurant. The pool is small and intimate so only a few sun gathers at a time. Lots of great sights and restaurants walking distance and rapid transit is across the street. Good value. Only a $10 cab ride to fantastic upscale shopping and restaurants at Santana Row.

Room Tip: We had requested a king and they were all out ( and fully booked) when we arrived. I asked to speak...
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  • Stayed: June 2014, travelled on business
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    • Cleanliness
    • Service
1  Thank McGoo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 11 July 2014

Hello,

We appreciate you taking the time to write a review of the Hilton San Jose. We are excited to hear that you enjoyed your stay and that you experienced great service from our team members.
We hope that you stay with us again when you visit San Jose.


Sincerely,

Hilton San Jose Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

My husband and I stayed for a business trip. The hotel was located close to everything. Our room was very clean and spacious. The bathroom was modern and the bed very comfortable. I would highly recommend the hotel and will stay again upon our return.

  • Stayed: June 2014, travelled on business
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2  Thank sandrakatanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 26 June 2014

Hello Sandra,

We appreciate you taking the time to write a review of our hotel. We are ecstatic that you enjoyed your stay and that the event was a success.

We look forward to hosting your stay again with us soon!

Sincerely,

San Jose Hilton Team

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Reviewed 24 June 2014

The hotel looks nice on the web site, and the pictures aren't misleading, but there are some rough edges for a premium product.

Wi-Fi was slow and unreliable. It went down for about 30 minutes around 9:45pm. Came back at 10:15 and died again 15 minutes later. Even when it was up, I had issues reloading pages.

The bathroom faucet dripped and you couldn't stop it.

There was an Ethernet jack next to the desk, but it apparently wasn't connected to anything (yes, looked under the desk for a disconnected cable) since I didn't even get a link light. Went back to using the Wi-Fi that was out at that point.

The desk has a glass top which means you better have a mouse pad if you use an external mouse.

No power outlets near the bed at all.

The room service steak, at $22 was somewhat expensive (not for a hotel I suppose) but not really great given the price. I mean I can get a great steak for less at the Four Points Silicon Valley, which is a sub-standard hotel. And at $3 delivery plus 21% tip (on the $3 too btw) plus taxes etc that $22 steak ends up costing you more like $36.00. So there's that.

$22 self-service parking. Typical downtown San Jose rate I suppose, but if you're not working in San Jose, you can do better elsewhere and avoid the parking fees. And its a long walk from the parking to the hotel.

Phone calls are answered slowly. Probably busy talking to all the people telling them about the Wi-Fi being down.

The "Executive Lounge" on the 18th floor is just a room they've labelled the Executive Lounge, so its pretty small. I didn't get to see it though since I arrived after 8pm, which is apparently when it closes (unlike a better hotel like the Hilton Santa Clara).

The room I was given was on the west side, so bathed in sunlight when I arrived a little after 8pm. Unfortunately with the A/C off and the curtains open that meant the room was pretty toasty and took quite some time to cool down. Either leave the A/C on at a minimal level, or close the curtains, or install window treatments to reflect the sun or ...

Okay, enough whining. A nice menu for room service. Nice beds. Quiet. Decent amenities (typical Hilton). Nice towels. Good service when you could get a hold of someone.

I would avoid coming back here personally.

Room Tip: Probably avoid the west side if arriving in summer. The rooms are baking hot late in the day.
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fanfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, Manager at Hilton San Jose, responded to this reviewResponded 26 June 2014

Hello,

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and cleanliness. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you,

San Jose Hilton Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range: £125 - £358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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