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“a perfect overnigh”
Review of Hilton San Jose

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Hilton San Jose
Ranked #10 of 75 Hotels in San Jose
MONTREAL
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“a perfect overnigh”
Reviewed 11 August 2014

Nothing for negative to say. great place for overnight, 10 minutes max from San Jose airport. Very patient with very jet lag tired kids! Restaurant onsite very appreciate due to our 7 hours travel. Amazing for car rental pick up (National and Avis are on site NO SHUTTLE)

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank COCO1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary H, General Manager at Hilton San Jose, responded to this review, 10 September 2014
Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process and we value your comments. I am so pleased that you had a great stay and that our service team was there to take care of your needs especially after a tiring flight. Our close proximity to the airport and onsite car rental are truly a plus. Thank you for your business and we look forward to welcoming you back.
Gary Hageman / General Manager / San Jose Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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English first
Atlanta, Georgia
Level Contributor
75 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 August 2014

I usually travel for work, so this review is a departure for me.

After working all week in northern California, I drove down to San Jose to hang out with some friends and to check out the new 49ers stadium. And as an added bonus, the San Jose Jazz Festival was going on.

Check-in was a snap. The gentleman who checked me in, unfortunately I did not get his name as I typically like to reward great service, is an avid 49ers fan, and a football fan in general. We chatted for several minutes about pro football - NFL and USFL - and then I took the elevator up to my room. It is a very nice room, up to date and very stylish.

I planned the next day to go to Levis Stadium. The light rail is immediately next door and it goes up tot he stadium (hint, hint for football season).

The hotel restaurant was perfect for breakfast, and there are restaurants and bars nearby for lunch and dinner. The Performing Arts Center is across the street and there are many other performance venues within a block or two.

I should say that there are two types of parking available at the hotel - self-parking and valet - with little difference in cost. Another hint. The property is not far from the airport, either.

This was definitely one of the best Hilton hotels I have stayed at, and I am a frequent Hilton traveler. I will be staying here on my next trip to San Jose.

  • Stayed August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Lang C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary H, General Manager at Hilton San Jose, responded to this review, 10 September 2014
Thank you for your recent review on Trip Advisor. We always enjoy hearing back from our valued customers and appreciate the great review. We do offer a convenient location and the Light Rail system just outside our door makes getting around quite easy. I am so pleased that you had a memorable check-in experience...that always gets a stay off to a great start. As the guestroom is a big part of your stay, I am pleased that you found your accommodations to be comfortable and nicely decorated. Thank you for your business and we look forward to welcoming you back.
Gary Hageman / General Manager / San Jose Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott, Arizona
Level Contributor
65 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 August 2014

In town on business for a couple of days, I needed a place to stay that was convenient for transit, and the Hilton fit the bill perfectly. Located right next to the Convention Center light rail stop, I was able to take light rail to and from the airport, and also to my meetings next to the Race light rail station. If you are driving, the hotel shares parking with the convention center, and is very convenient if you are in town for a convention.

This Hilton has a very funky vibe, with wall art in the room that features closeups of vintage typewriters, retro furniture, and a general Silicon Valley hip atmosphere. The bar is very nicely done, but the restaurant was a bit of a letdown, feeling more like a cafeteria than a hotel in an quality hotel. I have stayed in Holiday Inn Express locations that had more luxurious dining areas, and this is the only thing that drops my review from five stars down to four.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary H, General Manager at Hilton San Jose, responded to this review, 10 September 2014
Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. I was pleased to hear that you found our location to be very convenient with quick access to the Light Rail system. We do receive many favorable comments regarding our interior design and unique artwork. Our Affinity Restaurant definitely caters to a more casual, relaxed audience. We are now offering a Grab & Go concept for those guests that are on the run. Thank you for your business and we look forward to welcoming you back.
Gary Hageman / General Manager / San Jose Hilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norhern california
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 August 2014

A typical Hilton property!

Outstanding customer service, room was super clean and very comfy bed and pillows and centrally located, Nice small bar and the restaurant is small in size and the menu is simple but very good food. Prices are in the $$ to $$$ range. Valet is super friendly and fast delivery. Like any other downtown hotel the parking rate is $30.00 per day,,, OUCH!!

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank scubapro2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary H, General Manager at Hilton San Jose, responded to this review, 10 September 2014
Thank you for your recent review on Trip Advisor. It is always great to hear back from our valued customers about their stay with us. We are truly dedicated to outstanding service and at Hilton we will always "Make it Right!" I am so pleased that you enjoyed your comfortable accommodations, as well as, our Affinity Restaurant and Bar. Thank you for your business and we look forward to welcoming you back.
Gary Hageman / General Manager / Hilton San Jose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
2 reviews
Reviewed 4 August 2014

Clean, friendly environment enjoyed the location and the bed was extremely comfortable which is always appreciated when on longer business trips. Valet was always service oriented and hotel service was high.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Danielle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary H, General Manager at Hilton San Jose, responded to this review, 10 September 2014
Thank you for your recent review on Trip Advisor. We truly value customer feedback and appreciate your kind comments about your stay with us. I am so pleased that you enjoyed your comfortable accommodations and our friendly service team. We look forward to welcoming you back.
Gary Hageman / General Manager / San Jose Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
Reviewed 4 August 2014

Overall a nice hotel. We had an issue with our rate so confirm them at check-in so your not stuck to foot a bigger bill then you expect. Also, the pool is very tiny, I've never seen such a small pool at a hotel.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrew O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary H, General Manager at Hilton San Jose, responded to this review, 10 September 2014
Thank you for your recent review on Trip Advisor. Your feedback is very important to our continuous improvement process. I am very sorry that there was an issue with your rate during the check-in process and that you paid a higher rate than you had anticipated. We will definitely investigate to see where the mis-communication may have occurred. We do value your business and hope to have the opportunity to welcome you back in the future.
Gary Hageman / General Manager / San Jose Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 4 August 2014 via mobile

Stayed here for 4 nights. Front desk staff was very pleasant and helpful. As Hilton Honors Gold members, we were given access to the Executive lounge which had a great coffee machine and nice breakfasts (much quieter than the downstairs breakfast buffet.) Room was very spacious and bright. Beds were comfortable.
Ate some meals in the hotel restaurant - Horatio our waiter was excellent!
Only complaints:
Parking garage had many spaces for compact cars but few for bigger cars. Parking was very tight
Toilets were very loud - could hear them flushing all around us.

Overall, a nice stay. Would definitely stay here again

Stayed August 2014
Helpful?
Thank AKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary H, General Manager at Hilton San Jose, responded to this review, 10 September 2014
Thank you for your recent review on Trip Advisor. As we take customer feedback very seriously, we appreciate you letting us know about your stay at the San Jose Hilton. We are so pleased that you enjoyed your stay including our friendly staff and nicely appointed guestrooms. Horatio is definitely a favorite among our restaurant staff. Thank you for your loyalty to our Brand...we value you as a Hilton Honors member. We will definitely check out the toilet issue and do our best to resolve the issue. We hope to welcome you back very soon.
Gary Hageman / General Manager / San Jose Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Jose

Property: Hilton San Jose
Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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