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“Excellent Stay”

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Holiday Inn Express San Jose Central City
Ranked #29 of 75 Hotels in San Jose
Reviewed 24 August 2014

Stayed for four nights from 5th August 2014, have family that stay nearby but their house is overcrowded at the moment so chose this hotel for its location mainly.
Had a long journey from Scotland so the quick and easy checkin was very good. Our room was on the first floor and easily accessed by the lift, which was good as we had three large pieces of luggage. The room was large with two double beds, which were comfortable. Nice to have a fridge and a safe in the room too.
Breakfast was adequate, if not a great deal of choice for our tastes. But toast usually does me for breakfast anyway.
I would certainly stay there again...

PS The wifi was very good...

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank taximan2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this reviewResponded 1 September 2014

Thank you so much taximan 2002 for your business and for taking time to write a wonderful review about your stay.We were so happy to host you and your wonderful family.It was a huge pleasure to meet them also.Appreciate your kindness and your business means a lot to us..thanks so much once again

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Reviews (150)
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60 - 66 of 150 reviews

Reviewed 22 August 2014

This hotel is in the more industrial part of town, so one might think it a little sketchy. However, aside from poor noise insulation, it was pretty relaxing and had everything we needed.

We were pretty much gone ALL day - my husband working downtown and me day tripping to the many glorious nearby destinations (San Fran, Monterey, Santa Cruz, etc). While he was not happy that they were staying in a motel outside of downtown, it all worked out fine.

The breakfasts they served were fine with lots of options. It's right on the bus line that takes you into downtown and to the Diridon Station. And there's ample free parking. We esp appreciated the jaccuzi at night... after working/walking all day, it did wonders for our tired gams. The beds were a little small and firm for my taste, but 3 of us fit fine into a double room. There's a good mercado a couple doors down where sis & hubby grabbed a generous supper from their deli.

Aside from the noise insulation, the only other thing to be aware of us the tap water is horrid! However, they do provide bottled water, and I appreciated the water cooler in the lobby and the workout room to fill up my own water bottle.

This is not a fancy

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank bonnie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this reviewResponded 23 August 2014

Thanks so much bonnie for first,choosing to stay with us and second, for your wonderful honest review of your stay.We really appreciate your kind comments.It surely was a pleasure to have you guys aver and we value your business tremendously.We focus on service and quality and we sincerely hope you will come back and stay with us whenever you are back in our beautiful City

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Reviewed 16 August 2014 via mobile

If you're planning to stay here be aware that it's more of a motel-style with rooms on an exterior walkway facing the parking lot. Also the A/C is old fashioned style window units. These were noisy at night and could not set an exact temperature. As a result I woke up hot, then turned down but then my daughter near the window froze while I was still warm. Also it was noisy kicking on and off and kept my wife awake.

The staff was nice and room was very clean and well-equipped. Breakfast was good and nice variety. Not much they can do about the building though. Just surprise HI Express would take it over rather than building a new hotel-style facility like most if their others.

Stayed: August 2014
Thank richang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this reviewResponded 18 August 2014

Thanks so much richang for choosing to stay with us and posting the review.Your business is very important to us and we really appreciate it.While we cant do anything about the construction of the hotel which was built ground up as a Holiday Inn Express Hotel,we do however focus on keeping our rooms and service immaculate.We are so glad that you were able to penetrate and observe that feature.Thanks so much once again and we do hope to see you in short future

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Reviewed 1 August 2014

i stayed here on 1st august 2014.My stay was most enjoyable.Very clean employees super nice.Reema was very nice at the front desk.Great service When I come in this area I would definitely stay here!!!!

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Melvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this reviewResponded 7 August 2014

Thanks so much Mr Melvin for taking time to post a wonderful review about your stay at our place.We really do appreciate your business and your comments means alot to us especially to our very hardworking employees.We value your business alot and please come back and stay with us while you are in San Jose

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Reviewed 18 July 2014

Went to San Jose for training this week and stayed at this hotel. I wanted to let you know that from start to finish this is a clean, well run, service oriented hotel. The staff was friendly and caring, the room was clean and tidy as were the entire grounds. The breakfast was quite adequate with a variety of items and they even have snacks from 4-7pm daily (cookies, popcorn, drinks, nuts, chips).
Would highly recommend this hotel!

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Rise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this reviewResponded 29 July 2014

Thank you so much Rise J for such a wonderful review about your stay with us.You surely boosted the spirits of my teams and they really feel their hardwork is appreciated.Thanks for making their day.We really value your business and hope you will consider us your home away from your home.Thank you so much once again

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Reviewed 12 July 2014

Service is poor. Room is mediocre . Reluctantly provide extra pillows & blankets. Noisy with parties or people fighting. Lights in the room were too bright. Would not recommend this place. People need to be RE TRAINED in customer service.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Hankbriwn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this reviewResponded 14 July 2014

Thank you so much Hankbriwn for your kind review.I am so sorry you felt that way about your stay
I know you were upset but being a valued guest at our hotel,please come back and stay with us again and I will make sure everything goes really well for you like the other guests who check out very happily.I will be so happy to take care of you.Thank you so much and we value your business

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Reviewed 8 June 2014

I was really impressed with this place. It seemed a bit out of the way, but the hotel itself, rooms, and staff were superb. Our room was immaculate, and well-stocked with coffee, tea, complimentary water bottles, toiletries, and towels. The included breakfast was an excellent value with lots of variety: eggs, turkey sausage, bacon, oatmeal, bananas, boiled eggs, pancakes, coffee, juices, milk, sweet rolls, etc.! I normally have to take my kids out to eat breakfast afterward, but not this time. The gym was clean and new-looking; the pool was small, but clean and inviting. All in all, if I needed an affordable, but nice place to stay in San Jose, I would stay here again.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Estee929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this reviewResponded 14 June 2014

Thank you so much Estee929 for writing such a wonderful review about your stay at our hotel.We always try to make it better everyday and to keep our guests satisfied is our primary concern.We value your business and please come back and stay with us whenever you are in town

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Additional Information about Holiday Inn Express San Jose Central City

Address: 2660 Monterey Hwy, San Jose, CA 95111-3050
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in San Jose
Price Range: £93 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express San Jose Central City 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Discover all that downtown San Jose has to offer at the convenient, comfortable Holiday Inn Express Hotel San Jose. Our hotel is 6 miles from Mineta San Jose International Airport and 3 miles from downtown San Jose. Enjoy shopping at Valley Fair Mall or dining at the wide variety of downtown restaurants. Explore the endless rooms of the Winchester Mystery House. Visiting All Tech Companies, the San Jose Convention Center, or the campuses of San Jose State and Santa Clara Universities? All are within easy reach when you stay at our Holiday Inn Express Hotel San Jose. Another smart idea: we said good-bye to the traditional bedspread as part of our Simply Smart Bedding. Our all white triple-sheeting just screams freshness. And if you do your thinking in the shower, prepare to be inspired with our complete bathroom make-over such as Stay Smart shower head. You'll appreciate the large work spaces in every room. From communications to accommodations, you'll find our amenities the perfect companion for the business or leisure traveler. Every room includes 2 phones, microwave, refrigerator, hair dryer, coffer maker, iron & full size ironing board, free local calls and free Internet/WiFi . While here, we'll get you started each morning with our free Express Start breakfast buffet with lots of breakfast choices and hot entrees like cheesy omelets, fluffy scrambled eggs, sausage patties, crispy bacon and other favorites. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Central City Hotel San Jose
Holiday Inn San Jose
San Jose Holiday Inn

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