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“Convenient, staff support exemplary, comfortable”

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Country Inn & Suites by Carlson San Jose International Arpt
Ranked #17 of 75 Hotels in San Jose
GreenLeadersBronze level
Florida
Level Contributor
244 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Convenient, staff support exemplary, comfortable”
Reviewed 16 August 2013

This hotel gets high marks from arrival to departure. Weary from a long day of driving we were greeted by Tony at arrival who offered bottled water, boarding pass printing, a wake up call and recommendation for dinner. The room was clean (in the new wing), quiet, with very comfortable beds. There is free wifi with easy connection protocols. The room had sofa seating with coffee table to spread out and read. Great lighting in the room too.
Upon departure which was at 4:30 am, the morning staff person offered us breakfast to go even though the official breakfast was not available until 6:30. Shuttle to the Airport was on time.
Advice: make sure you reserve the shuttle as the van is small.
This is a comfortable and convenient property 5 minutes from San Jose Airport.

Room Tip: Get a room in the new wing. Reserve shuttle to and from airport in advance
See more room tips
Green Features: Lights turn on and off when entering or departing bathroom
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank FLTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, 19 August 2013
Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met. Thank you for the great tips to other travelers.

We hope that next time you to San Jose, we will have the pleasure of you having stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Salt Lake City, Utah
Level Contributor
125 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 31 July 2013

I was worried when I drove up. The location and exterior looked concerning. It improved a little in the lobby but the stairs sunk me to a new level. I was pleasantly surprised with the room to a degree.

The outside of the hotel has received a nice paint job that ties into the surroundings. The parking spaces are extremely narrow so expect door dings.

The stairs were atrocious. One railing was falling off the wall. They were in serious need of paint and maintenance.

The rooms were exceptional (almost.) The hallways and rooms had fresh carpet. Upgraded TVs and appliances. I was able to cook my dinner using the ONE fork provided. However, a SWARM of ants arrived during the night. When I brought it management's attention, they said that pest control has been at the location for a month. I was on the 3rd floor!

The bed was comfy. The room was decent enough. It is not a suite but more of a mini-suite. An extra long room. The cleaning crew was very accommodating to my requests.

Would I stay here again? Most likely.

  • Stayed July 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Chris_G_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, 1 August 2013
Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met. As you have noticed, we have been renovating our property. We are working with our pest control company to resolve the ant issue.

We hope that next time you to San Jose, we will have the pleasure of you having stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2013

We originally found this hotel as a Priceline bid. It was close to the Santa Clara CalTrain Station and not too far from the highway. We stayed two nights.

They had my favorite Bath and Body Works Coconut Lime Verbena toiletries. Didn't interact with staff much, but they were nice. Parking was included with the stay. There's not much else around the area, but we were able to walk to the 4th Street Bowl Coffee Shop for a delicious breakfast. Will definitely recommend this to others who have a rental car. It's not really an area to be in without a car.

We were on the second floor, and it was pretty noisy. You can hear everything everyone is saying in the parking lot and it echoes. Overall, though, it was a decent stay. No crazy problems experienced, and free wifi!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank KloeyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, 22 July 2013
Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met. Besides for the complimentary wifi, we do also provide a complimentary hot breakfast.

We hope that next time you to San Jose, we will have the pleasure of you having stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 June 2013

my husband and I Stayed for two nights, after reading many reviews we wasn't really expecting a lot from this hotel.but we were surprised of what a great hotel this is. Check in was fast and smooth and the front desk staff provided us with great customer service and information of some places where we could get something to eat. We had a king non-smoking room which was really clean, specious, organized, and the bed was very confortable. The bathroom was quiet big( the shower head was a plus).breakfast was great, they had many food options which is always plus. My only small complaint would be that the pool is not heated, so swimming after 8:30p.m can get a bit cold, but after a swim the water feels just fine. Overall we had a great experience and plan to go back soon

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank merlinrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, 6 June 2013
Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met.

We hope that next time you to San Jose, we will have the pleasure of you having stay with us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hemet, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2013

I won this room on Priceline for $65 a night. Not bad for a Saturday in June. I was nervous about staying here because of online reviews that were less than complimentary.

Check-in was smooth. There is a $50 charge (hold) on your credit card for incidentals, but I knew that ahead of time because I called (needed to budget that hold). There was an elevator, and the hallways were clean, quiet, and brightly lit.

Once in the room, my friend and I delighted ourselves in taking in the details of the room. The labels on the pillows for "soft" and "firm" were adorable and the bags for the toilet tissue and hair drier were clever. The free amenities were from Bath & Body Works (Coconut Lime Verbena). Our room overlooked the pool, which was sparkling and inviting. However, it didn't open until 10am, so we were unable to go swimming the morning of our checkout (we had plans in the evening of our check in).

The hotel was easily accessible from downtown (we saw a show at ComedySportz on 2nd Street), and the "dive bar" next door, The Doghouse, was quaint and not crowded, especially for a Saturday night.

The room itself was quiet. We didn't hear anything from the neighbors upstairs or next door. The beds were comfortable and the shower head was wonderful. The tub did drain slow, but we told the front desk when we checked out.

Upon checkout, the staff was friendly and offered a ride to the airport. I told them my plane didn't leave until 9:30pm, and they told me that wasn't a problem. If I needed it, I would have been able to go back to the hotel and get a free ride to the airport (which isn't too far, but I didn't hear airplanes at all).

All in all, this was a wonderful experience. I hope next time I use Priceline for San Jose, I get this hotel.

  • Stayed June 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank justaddlaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, 5 June 2013
Thank you very much for staying with us. We are glad that you had a great stay and that our staff was able to be of help to you. We appreciate that you noticed the little things/improvements that we have made to the room for our guests.

We hope you come back and stay with us soon!
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Vancouver, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2013

Spent the night here on a 12 hour layover with my Fiance. Hotel offers free shuttle to and from airport. After we called from the airport, we were picked up with in ten minutes by Tony, who also ended up checking us in. He was very polite and helpful during the check in, we mentioned if there were any restaurants open in the area in which he said that they wouldn't be open (it was very late), however he gave us phone numbers to pizza without us asking which I thought was very nice and efficient. After we had checked in the room, my tv was having some issues with some of the channels in our room, in which Tony didn't hesitate to come down and work the cable connection. Lady at check out was also very pleasant. Bed and pillows were very comfy, tv's are flat screen with HD and no problems with room temperature. Free breakfast was included which is always a bonus. My only complaint would be the noise from the other guests in the hallway, I believe there was a wedding group which had people yelling and talking loud in the halls with doors opening and closing upwards to 3am. Overall, the hotel offered a fair value for what they offered, and if ever in San Jose airport area again, we will stay with them again.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank hippodude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, 3 May 2013
Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met. We are continuously trying to improve both our quality and service.

We apologize for the noise from the wedding group.

We hope that we will have the pleasure of you having stay with us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Menlo Park, CA
Level Contributor
128 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 21 April 2013

This hotel is a good choice if you have an early morning flight the next day. It is close to the airport, but not right on top of the flight path, so there's less noise. The shuttle runs every 30 minutes on the half hour -- you need to book it the night before -- and it was extremely prompt. There is free Internet and a free hot breakfast. For our flight, we needed to leave on the 6:30 a.m. shuttle, which is right when the breakfast starts. We assumed we'd miss breakfast, but they started serving early, so we were able to grab some bacon and other goodies. The rooms are comfortable and clean.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MenloMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, 22 April 2013
Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met. If you do have an early flight that leaves before our breakfast starts (6:30am), please feel free to ask our front desk for a breakfast to-go bag. A breakfast to-go bag will be prepared in the morning for you.

We hope that next time you have another flight out of San Jose, we will have the pleasure of you having stay with us again in the near future.
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Additional Information about Country Inn & Suites by Carlson San Jose International Arpt

Property: Country Inn & Suites by Carlson San Jose International Arpt
Address: 1350 N 4th St, San Jose, CA 95112-4713 (Formerly Holiday Inn Express San Jose International Arpt)
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Jose
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites by Carlson San Jose International Arpt 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites by Carlson San Jose International Airport. We are conveniently located 1.8 miles from the airport with easy access to major highways. Complimentary airport shuttle service available. Here for a convention? The light rail transit system is only two blocks away, which provides easy access to downtown San Jose, the San Jose McEnery Convention Center, and the Santa Clara Convention Center. Our hotel is perfect for the corporate and leisure traveler, offering renovated rooms and exceptional service. Here on business? We are in the heart of Silicon Valley, surrounded by several distinguished companies such as Siemens, Agilent Technologies, and Intel. We are just minutes away from the brand new eBay, Inc. facilities. If you're looking for a getaway, our hotel offers discount tickets to the world famous Winchester Mystery House. We are a short drive away from Paramount's Great America, and located just 30 miles from Santa Cruz Boardwalk and beaches. Whether it's relaxing in our pool and spa, an invigorating work out in our fitness center, winding down with a latest release pay-per-view movie, or working from your room with our high-speed Internet access, you are sure to enjoy your visit to Country Inn & Suites by Carlson San Jose International Airport. ... more   less 
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Also Known As:
Holiday Inn Express San Jose International Arpt Hotel San Jose
Holiday Inn San Jose
San Jose Holiday Inn

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