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Country Inn & Suites by Carlson San Jose International Arpt
Ranked #16 of 75 Hotels in San Jose
GreenLeadersBronze level
Reviewed 27 October 2013

I booked this hotel for 1 night prior to an early morning flight the next day. I selected this hotel because it was close to the airport and was less expensive compared to some of the others with a free shuttle service. I checked in and then thought I would grab dinner before returning my rental car and then take the shuttle back to the hotel. I shared my plans with the desk clerk and she advised that I needed to call for the shuttle before 6:30 PM since the shuttle did not run between 6:30-8:30 PM. I was very surprised since the hotel had a shuttle service and I had not seen any time stipulations. I was told they were short staffed so that is why they were not offering the shuttle between these hours. I would have been very upset if I had to wait 2 hours at the airport to get the return shuttle or pay for a cab. The shuttle started running at 4:30 AM and you need to make a reservation at the desk for the shuttle service. I took the 4:30 AM shuttle; it was prompt and I had plenty of time to catch a 6:30 AM flight. The shuttle van was fully booked. Since I took the earliest shuttle, breakfast was not available. The hotel was not the typical Holiday Inn Express. I had to exit the lobby to go outside to another building to get to my room; it seemed like a maze of walkways. The elevator was located by the guest laundry. My room was a large suite with a full kitchen. The hotel was older but was clean and the furrnishings were updated; the bed was comfortable.The staff was friendly and recommeneded Island Grill across the street for dinner which was good, but a little pricey; I had a frisco burger, fries and coke for $18. The service was very good. The restaurants within walking distance were very limited.

  • Stayed: October 2013, travelled on business
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1  Thank FENTON64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 31 October 2013

Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met. We apologize if our shuttle service was not up to your standards. We will speak with our staff regarding this issue.

We hope that next time you to San Jose, we will have the pleasure of you having stay with us again in the near future.

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166 - 172 of 262 reviews

Reviewed 27 October 2013

This hotel was a very pleasant surprise with friendly professional check in staff and large comfortable rooms. Wi-fi is free and also, amazingly, free world wide telephone calls.
A free airport shuttle is available on demand with the airport only two minutes away.
We had a very early check out but a breakfast 'bag' was provided which was quite satisfactory.
A set of scales is available to check baggage weights and there is a live feed of flight schedules.
A couple of restaurants are within 50 metres of the hotel - and also a casino for anyone interested.
Overall, this hotel meets all requirements for an airport hotel.

  • Stayed: October 2013, travelled as a couple
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1  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We stayed at this hotel two times this past week. We found the room to be immaculate, the bed extremely comfortable and the friendliness of the staff good. The breakfast, which is included in the price was adequate and although I would have preferred different eggs, okay. Internet was strong and although they did not carry the game I wanted to watch they were very helpful in getting me to the right place so I was able to see every play (and my team won).certainly their proximity to the airport is excellent.

Room Tip: The 3rd floor provides a quieter atmosphere than the others.
  • Stayed: October 2013, travelled as a couple
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1  Thank sanget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

Stayed at HI Express airport on September 2, 2013 on our return trip from Yosemite NP. The motel looked to be newly remodeled. Rooms were nice and clean. Desk clerks were really great after a mix-up with the room. They offered a continental breakfast. Superior shuttle service, even carried us to IHOP down the road.

  • Stayed: September 2013, travelled as a couple
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1  Thank campinggolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

I went on a business trip and like every time looked for clean. The room was clean and the staff was great. Breakfast was good. The hotel was a little tricky getting around at first but it turned out ok. The hotel itself seemed a little dated but the room,gym, and breakfast room were fairly up to date. The internet was fine except you have to log in every 24 hours. The staff recommended a barbecue place that was good choice.

So all in all not a bad stay.

Room Tip: Take a minute to get oriented
  • Stayed: September 2013, travelled on business
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1  Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 21 October 2013

Dear Anthony S,

Thank you for staying with us and leaving a review. We are pleased you liked our clean room as well as great staff. However, we are sorry you found some aspects of our hotel condition less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We hope to get a chance of hosting you again and show you how great our hotel is. Again, thank you for your review.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 16 August 2013

We just needed an overnight for an early morning flight. The Holiday Inn Express more than met our expectations. After a long drive we just wanted to return our rental and relax... we had a speedy pickup at airport, pleasant and efficient checkin process and were even given bottles of water to quench our thirst... room was clean and well appoint... staff friendly and very helpful. Yes, I would stay here again... writing this as we await our flight because their shuttle got us hrre with time to spare.

  • Stayed: August 2013, travelled as a couple
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2  Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 19 August 2013

Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met.

We hope that next time you to San Jose, we will have the pleasure of you having stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

This hotel gets high marks from arrival to departure. Weary from a long day of driving we were greeted by Tony at arrival who offered bottled water, boarding pass printing, a wake up call and recommendation for dinner. The room was clean (in the new wing), quiet, with very comfortable beds. There is free wifi with easy connection protocols. The room had sofa seating with coffee table to spread out and read. Great lighting in the room too.
Upon departure which was at 4:30 am, the morning staff person offered us breakfast to go even though the official breakfast was not available until 6:30. Shuttle to the Airport was on time.
Advice: make sure you reserve the shuttle as the van is small.
This is a comfortable and convenient property 5 minutes from San Jose Airport.

Room Tip: Get a room in the new wing. Reserve shuttle to and from airport in advance
  • Stayed: August 2013, travelled with family
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1  Thank FLTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 19 August 2013

Thank you for staying with us. We are glad that we were able to provide you with good service and your accommodation needs were met. Thank you for the great tips to other travelers.

We hope that next time you to San Jose, we will have the pleasure of you having stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Carlson San Jose International Arpt

Address: 1350 N 4th St, San Jose, CA 95112-4713 (Formerly Holiday Inn Express San Jose International Arpt)
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Jose
Price Range: £98 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites by Carlson San Jose International Arpt 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites by Carlson San Jose International Airport. We are conveniently located 1.8 miles from the airport with easy access to major highways. Complimentary airport shuttle service available. Here for a convention? The light rail transit system is only two blocks away, which provides easy access to downtown San Jose, the San Jose McEnery Convention Center, and the Santa Clara Convention Center. Our hotel is perfect for the corporate and leisure traveler, offering renovated rooms and exceptional service. Here on business? We are in the heart of Silicon Valley, surrounded by several distinguished companies such as Siemens, Agilent Technologies, and Intel. We are just minutes away from the brand new eBay, Inc. facilities. If you're looking for a getaway, our hotel offers discount tickets to the world famous Winchester Mystery House. We are a short drive away from Paramount's Great America, and located just 30 miles from Santa Cruz Boardwalk and beaches. Whether it's relaxing in our pool and spa, an invigorating work out in our fitness center, winding down with a latest release pay-per-view movie, or working from your room with our high-speed Internet access, you are sure to enjoy your visit to Country Inn & Suites by Carlson San Jose International Airport. ... more   less 
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Also Known As:
Holiday Inn Express San Jose International Arpt Hotel San Jose
Holiday Inn San Jose
San Jose Holiday Inn

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