I so wanted to give this hotel a higher rating. It's in a fantastic location right of the main drag in sleepy San Juan Bautista, has beautiful Mission-style interior, comfy beds, nice linens . . . However, we were very dismayed with several factors. The $20 extra person fee for our child when we had a room with two queens was our first disappointment, especially since it hadn't been disclosed when we called the hotel to make the reservation. The receptionist was rather gruff. She made a big point of sharing how many mistakes the person who took our reservation made - like getting our name & address wrong, underquoting us the room rate, not telling us about the extra person fee - but then did nothing to try to fix any problems on our end, resulting in us paying $30 dollars (plus the extra tax) more than originally quoted when we made the reservation. She offered to give us recommendations for dinner, but then said the name of the Mexican restaurant with such a heavy accent (that she hadn't had during the rest of our interaction) that we could not understand her, and when asked to repeat she told us to just look in the black binder in the lobby. Glad we kept asking her to repeat, because the restaurant - Doña Esther- was really good, but we might have missed out on it! The fact that the room did not have an in room coffee maker was a major shock, since I don't function well in public (even the breakfast room of a hotel) without at least one cup in the morning. I can't remember ever staying at a hotel in the U.S. that didn't have in room coffee. Finally, the TV had very poor reception, and since we don't have cable at home, watching tv at night in our hotel is always a big treat for our family, yet another disappointment.
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- Also Known As:
- Posada De San Juan Hotel San Juan Bautista
- Posada De San Juan Bautista