Pro's - new property, nice housekeeping staff
Con's - upon check-in, met by "Laura" - gee, bad atitude for someone in the "hospitality" business.. Short, curt, not at all friendly. Was given a room facing Stonehill, a busy/ noisy street. Upon entering the room, went to freshen up and discovered the toilet was clogged. Called to the front desk to ask for it to be repaired, "Laura" said that if they couldn't fix it, that there were few options as they were full. I explained to her that I was not asking to be moved...snotty attitude.
Spent the first night in the room, figured out the following day that one of the reasons it was so noisy is that the windows did not fuly close/ seal. Faulty installation. Asked to be moved and got a first floor room facing the freeway. Suprisingly much quieter.
Kudos to the housekeeping staff. During the move, forgot a cell pone charger. They brought it to us. Asked for additional soap. tissues, no problem.
$12.00 for parking - really guys?
Overall - nice property, but probably won't stay here again. Overpriced and don't need the attitude.
- Official Description (provided by the hotel):
- At the Residence Inn San Juan Capistrano Hotel near Dana Point, we combine all of the comforts of home along with modern amenities and a passion for service that makes every guest feel welcome. This San Juan Capistrano hotel offers 130 spacious suites with separate areas for sleeping, relaxing and cooking - full kitchens with granite countertops and convenient kitchen appliances. In addition, take advantage of complimentary grocery delivery, a free daily hot breakfast buffet, and free Wi-Fi throughout. Join us at The Residence Inn Mix™, a fun and relaxing way to unwind, socialize and connect. Three nights a week our hotel features a different opportunity to socialize in our lobby or outdoor space. Located off I-5, our hotel in San Juan Capistrano provides easy access to Dana Point, Mission San Juan Capistrano, Camino Real Playhouse and The Coach House. With two meeting rooms and 1,535 square feet of event space, our hotel in San Juan Capistrano offers full meeting and event services with A/V technology. ... more less
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