First thing I noticed on the LONG walk to our room (poorly designed layout -one elevator bank to service such a spread out floorplan)was how dirty the carpet was in the hallway. Two requests over 4 days to vacuum it went unheeded. View of Costco parking lot, trailer park and train tracks. The LOUD whistle of trains all night and morning interrupted sleep. There was an underlying scent of mildew in the room. Tipped the housekeeper with a request for more hangers (only 4 in the closet) and a request to replace wine glasses were ignored...but the money was gone. The complimentary breakfast was not great. Messy kitchen, tables not wiped off, garbage overflowing. Yuck. The place is busy...don't know why...competitors take note...there is an opportunity here...
- Official Description (provided by the hotel):
- At the Residence Inn San Juan Capistrano near Dana Point, we combine all of the comforts of home along with modern amenities and a passion for service that makes every guest feel welcome. This San Juan Capistrano hotel offers 130 spacious suites with separate areas for sleeping, relaxing and cooking - full kitchens with granite countertops and convenient kitchen appliances. In addition, take advantage of complimentary grocery delivery, a free daily hot breakfast buffet, and free Wi-Fi throughout. Join us at The Residence Inn Mix™, a fun and relaxing way to unwind, socialize and connect. Three nights a week our hotel features a different opportunity to socialize in our lobby or outdoor space. Located off I-5, our hotel in San Juan Capistrano provides easy access to Dana Point, Mission San Juan Capistrano, Camino Real Playhouse and The Coach House. With two meeting rooms and 1,535 square feet of event space, our hotel offers full meeting and event services with A/V technology. ... more less
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