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“Ughhhh....get me out of here!”

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Residence Inn Dana Point San Juan Capistrano
Certificate of Excellence
Reviewed 3 April 2014

First thing I noticed on the LONG walk to our room (poorly designed layout -one elevator bank to service such a spread out floorplan)was how dirty the carpet was in the hallway. Two requests over 4 days to vacuum it went unheeded. View of Costco parking lot, trailer park and train tracks. The LOUD whistle of trains all night and morning interrupted sleep. There was an underlying scent of mildew in the room. Tipped the housekeeper with a request for more hangers (only 4 in the closet) and a request to replace wine glasses were ignored...but the money was gone. The complimentary breakfast was not great. Messy kitchen, tables not wiped off, garbage overflowing. Yuck. The place is busy...don't know why...competitors take note...there is an opportunity here...

Room Tip: Not sure there is a quiet room in the place. Train on one side, freeway on the other.
  • Stayed: April 2014, travelled with family
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1  Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 4 April 2014

Hello Nancy,

Thank you for your feedback. Rest assured that we will address the service/cleanliness issues that you shared. We apologize that we failed to meet your service expectations during your stay. Our team is deeply committed to service and guest satisfaction - we will continue to work on these feedbacks to better our current process.

Wishing you and yours a wonderful summer!

Sincerely,
Grace M.

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Reviews (172)
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119 - 125 of 172 reviews

Reviewed 26 March 2014

Wonderful, clean facility. The suite was new, well appointed and modern. If I were to detract a half of a star, it would be for the breakfast and early evening snack. There were a lot of families there and there was not enough food at either meal. They seemed to have only one person trying to service the food area and he was clearly overwhelmed. You really cannot complain, since the food is free. You can choose to be on the freeway, local road or railroad side. I chose railroad and was only wakened once during the night. I will stay again.

  • Stayed: March 2014, travelled on business
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Thank lynne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 4 April 2014

Hi Lynne,

Thank you for a wonderful feedback! We are so looking to host you future stay up here in the historic San Juan Capistrano and the beautiful Dana Point area! We are pleased that you enjoyed our amenities, spacious rooms and staff service.

Yes, we continue to review our staffing daily based on demand. Thank you for the feedback.

Have a wonderful summer!

Cheers!
-Grace M.

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Reviewed 21 March 2014 via mobile

I was impressed with the new generation of residence inn when I travel i try and stay at residence inn great food clean rooms and friendly staff. The only downfall is pay to park I wish places would just hide the fee by raising price of room a bit

Stayed: December 2013, travelled with family
Thank Billy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 4 April 2014

Hello! Thank you for a great feedback! We are so looking forward to host your future stay in the area!

Yes, we have a beautiful custom built Residence Inn by Marriott at the historic City of San Juan Capistrano and the beautiful Dana Point area. I am glad that you enjoyed our hotel and amenities.

Have a wonderful summer and we hope to see on your next trip!

Cheers!
-Grace

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Reviewed 16 March 2014

The location of this hotel is convenient as far as access to freeway and not too far from the ocean. However, it's not really in spot that offers great views. The view out of our room was of the big Costco next door, with a little bit of the ocean behind that. The rooms were clean, quite roomy, and nicely decorated. The breakfast was one of the better I've experienced at a Marriott. I especially enjoyed the blueberries. Staff was friendly and they were accommodative as we arrived two hours before our official check-in time. Only minor complaint would be that there was nobody at the front desk for check-in and check-out, so we had to wait for a bit on both occasions for somebody to show up. Maybe a bell or something like that up at the desk could be useful so we would know how to get somebody's attention.

Room Tip: Neither view is ideal. But I would recommend going on the west side to see the pool and Costco versu...
  • Stayed: March 2014, travelled as a couple
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Thank almaf_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 17 March 2014

Hello! Thank you for this wonderful feedback! We are so pleased that you enjoyed our complimentary breakfast and other hotel amenities. We are so looking forward to host your future stay in the historic City of San Juan Capistrano and the beautiful Dana Point area.

I apologize that there was a delay in your service at the Front Desk. Rest assured that I will address this feedback with my team. Our Front desk service is 24 hours - 7 days a week. Again - our apologies.

Have a wonderful spring!!!!

Best,
Grace M.

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Reviewed 16 March 2014

So the hotel has their own private parking, and yet they charge $12 dollars a day fee - absurd. Their excuse to me was well we have beach nearby - bogus! No of the other hotels in the area charge a parking fee. Get rid of the fee, as you're not renting the space to park the cars!!! And how else is someone getting to the property??? (Walking?)

Few other things - no dish soap, they give you 1 packet for dishwasher...OMG! To funny, and this is suppose to be ...home away from home...The bathroom - you open the door and it almost hits the toilet. Talk about cramped.

Other this room was clean and workable - TV channels have very few options - due to the new and dumb cable program for tvs...lol!

Room Tip: 3rd floor - quieter...
  • Stayed: March 2014, travelled solo
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2  Thank E A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 17 March 2014

Hello!

I trust that you are having a fantastic week! Thank you again for your feedback on regards to your stay with us this month. I totally understand your frustration on our $12 parking fee - however, I just want to share that this is a competitive parking fee vs. other hotels in our market. On the missing amenities in the room - our apologies. Rest assured that this will be shared and addressed with our housekeeping team.

We are hopeful that you can give us another opportuniy to host any of your future stays in the area! Please feel free to reach out to me for any requests or assistance.

Have a wonderful week!

Sincerely,
- Grace M.

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Reviewed 20 February 2014

My husband, two daughters (ages 4 and 5) stayed at this hotel for one night and had a good experience overall.

• Rooms are nice... we had a corner suite with a separate bedroom so when our girls fell asleep, we were able to hang out in the main living room area and relax without bothering them.
• Our room was right above the basketball courts, pool, etc... but we didn't mind the noise at all.
• Hotel seems to be fairly new so it's clean and well maintained.
• Free breakfast was awesome
• Free WiFi
• Driving distance to town center, mission, local beaches
• Our room had a small kitchenette with a stove, microwave, sink, fridge, silverware, and glassware.

It was perfect for a quick one night getaway!

Room Tip: Corner suite was awesome!
  • Stayed: February 2014, travelled with family
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1  Thank shaq4545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 21 February 2014

Hello! Thank you for a great feedback!!!! We are so pleased that your family had a wonderful weekend with us! We are so looking forward to host your future stay in Dana Point/San Juan Capistrano area!

Best to you and yours,
-Grace M.

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Reviewed 11 February 2014

I booked a room for my wife and daughter at Residence Inn San Juan Capistrano. The only (terrible) problem was the presence of a huge pit bull next door. Evidently they have no policy restricting the size or kind of pet that stays there and they clearly do not attempt to keep such "pets" in an area and other "petless" guests in another area. When I called Marriott, they forwarded the complain to the hotel. I then received a generic you-are-a-valuable-guest email from the Assistant General Manager, Jim.... No reference to the issue, no answer to my question, no explanation of policy..... Nothing. Just another cheesy response. I expected better from Marriott. WOULD NEVER STAY THERE AGAIN.

Room Tip: Stay somewhere else, unless you have no problem sharing the hallways with huge pit bulls. Be ready f...
Stayed: January 2014, travelled with family
4  Thank SanDiegoSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 21 February 2014

Hi Sam,

Thank you for giving us the opportunity to speak with you over the phone regarding this issue. Again, we are deeply sorry for all the inconvenience that this issue had caused you. Thank you for your understanding.

We are so looking forward to host your future stay in the area.

Have a wonderful week!

Best,
-Grace M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Dana Point San Juan Capistrano

Address: 33711 Camino Capistrano, San Juan Capistrano, CA 92675-4817 (Formerly Residence Inn San Juan Capistrano)
Region: United States > California > Orange County > San Juan Capistrano
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in San Juan Capistrano
Price Range: £115 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dana Point San Juan Capistrano 3*
Number of rooms: 130
Official Description (provided by the hotel):
At the Residence Inn San Juan Capistrano near Dana Point, we combine all of the comforts of home along with modern amenities and a passion for service that makes every guest feel welcome. This San Juan Capistrano hotel offers 130 spacious suites with separate areas for sleeping, relaxing and cooking - full kitchens with granite countertops and convenient kitchen appliances. In addition, take advantage of complimentary grocery delivery, a free daily hot breakfast buffet, and free Wi-Fi throughout. Join us at The Residence Inn Mix™, a fun and relaxing way to unwind, socialize and connect. Three nights a week our hotel features a different opportunity to socialize in our lobby or outdoor space. Located off I-5, our hotel in San Juan Capistrano provides easy access to Dana Point, Mission San Juan Capistrano, Camino Real Playhouse and The Coach House. With two meeting rooms and 1,535 square feet of event space, our hotel offers full meeting and event services with A/V technology. ... more   less 
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