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“TRAINNNNNNNNN !!!!!!!!”

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Residence Inn Dana Point San Juan Capistrano
Certificate of Excellence
Reviewed 9 May 2014

Do not expect to get any sleep whats so ever. You will be woken up several times a night to a very loud train horn (sounded like it was next to my head). The room was lovely but only stay here if you want to get woken to a start several times throughout the night and morning. I get that they can't control the very loud train horn but they should have warned me that it was going to be that noisy.

Room Tip: none, the front desk said that all rooms hear the train horn
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Stayed: May 2014, travelled solo
3  Thank vfeasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 10 May 2014

Thank you for your feedback on regards to the train noise experience during your stay at the hotel. We will continue to find a long term solution for this with the City of San Juan. The train has to honk its horn when crossing the path near Camino Capistrano for public safety compliance.

Again, please accept apology on this regard. At any time, please fee free to reach out to me if you wish to further discuss this.

Have a wonderful summer!

-Grace M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 - 125 of 178 reviews

Reviewed 27 April 2014 via mobile

The Desk clerks are pleasant and helpful. Rooms are spacious and clean. Location is safe and a nice walking distance to the harbor. Breakfast was a hot and fresh start to a beautiful day! The only drawback is that there aren't any restaurants nearby. We were happy to walk 1.5 miles to the harbor but not everyone can do that

  • Stayed: April 2014
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Thank Jewelty123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 10 May 2014

Thank you for a great feedback!!!! Great to know that you enjoyed our complimentary breakfast and our beautiful hotel!

We do have a shuttle that can drive you from/to the Dana Point Harbor. I apologize if this was not shared to you at check in. I trust that you enjoyed Dana Point harbor and its restaurant selections. The harbor is beautiful!

Have a wonderful summer! So looking forward to host you again when you visit the historic San Juan Capistrano and the scenic Dana Point area!

Deeply appreciate your wonderful comments!

Cheers!
-Grace M.

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Reviewed 7 April 2014

This is a common design Residence Inn that is well maintained.
We had the large king room, which we prefer since the walled units chops it up and makes the room look smaller.
The breakfast and the Manager Reception was very nice.
The bent over backwards to make the food for my limited diet.
We will go back again.
This is a "Gotta Go" kinda place.

IHG,
Rube

Room Tip: It looks hard to get into and out of, but it is not. Just ask for a view of Costco/ocean and the no...
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  • Stayed: April 2014, travelled as a couple
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Thank TrippingAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 8 April 2014

Happy summer! Thank you for a wonderful feedback! We are so pleased that you enjoyed our beautiful hotel and amenities! The hotel is a custom built Residence Inn - perfect for business and leisure destination located at the historic San Juan Capistrano and the beautiful Dana Point!

We are so looking forward to host your future stay in the area!

Cheers!
-Grace M.

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Reviewed 6 April 2014

This is a newer property that has some beautifully decorated public areas and clean, attractive, efficiently laid out rooms. Each room has a full size refrigerator, a cooktop, microwave and dishwasher in a kitchen area, a large desk, and other amenities. The disadvantages: it's located at the intersection of two very busy streets and it's close enough to the train tracks so that traffic and train noise can be heard in the rooms. We were at the west end of the hotel, farthest from the traffic, and we still found it irritating. We had a reservation stating a 3 p.m. arrival, and at 5 our room wasn't ready and we had a half hour wait. Desk staff was not very attentive. On the other hand the complementary "enhanced" continental breakfast was above average. The hotel is a quick 2 1/2 miles to the mission and the beach, and there's free shuttle service available. Parking is j$12 a day and the lot can fill up fast.

  • Stayed: April 2014, travelled as a couple
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Thank Henry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 8 April 2014

Hello! Deeply appreciate your wonderful feedback about our breakfast, amenities and location. The hotel is a custom built Residence Inn located in the historic San Juan Capistrano and a mile away from the beautiful Dana Point. We are so pleased that you had a wonderful time at the hotel!

On regards to your feedback at the front desk - I apologize for the delay and lack of attentiveness on our end. Rest assured that this will be addressed and accounted for.

Have a wonderful summer! So looking forward to host your future stay in the area!

Best,
-Grace M.

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Reviewed 5 April 2014 via mobile

My family and I went away for a little staycation. We've never been to this Residence Inn before but it was close to Dana Point/Laguna Beach/San Juan Capistrano so it was super convenient.

The hotel was well kept, the room spacious. Full size fridge, stove top, microwave and dishwasher were in the room so we were able to have meals in the room if we wanted. Free breakfast was awesome. Not much selection but just enough to start our day!

If having a view is important, you might not like that it basically is the Costco, a trailer park, freeway, and car dealership. That said, that wasn't a big deal to me. You go out to the pool area, mini putting green, and basketball court and it was still like you were in another place. The kids had a blast!

Great service, everyone was friendly and accommodating. We'll come back!

Stayed: March 2014
1  Thank ryze619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 8 April 2014

Hello! We are so pleased that your family enjoyed your visit at our beautiful hotel! Yes, we are a perfect fit for family/business visiting to see the beautiful Dana Point, historic San Juan Capistrano and Laguna Niguel area.

We are so looking forward to host your future stay!

Cheers for a great summer!

-Grace M.

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Reviewed 3 April 2014

First thing I noticed on the LONG walk to our room (poorly designed layout -one elevator bank to service such a spread out floorplan)was how dirty the carpet was in the hallway. Two requests over 4 days to vacuum it went unheeded. View of Costco parking lot, trailer park and train tracks. The LOUD whistle of trains all night and morning interrupted sleep. There was an underlying scent of mildew in the room. Tipped the housekeeper with a request for more hangers (only 4 in the closet) and a request to replace wine glasses were ignored...but the money was gone. The complimentary breakfast was not great. Messy kitchen, tables not wiped off, garbage overflowing. Yuck. The place is busy...don't know why...competitors take note...there is an opportunity here...

Room Tip: Not sure there is a quiet room in the place. Train on one side, freeway on the other.
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  • Stayed: April 2014, travelled with family
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1  Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 4 April 2014

Hello Nancy,

Thank you for your feedback. Rest assured that we will address the service/cleanliness issues that you shared. We apologize that we failed to meet your service expectations during your stay. Our team is deeply committed to service and guest satisfaction - we will continue to work on these feedbacks to better our current process.

Wishing you and yours a wonderful summer!

Sincerely,
Grace M.

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Reviewed 26 March 2014

Wonderful, clean facility. The suite was new, well appointed and modern. If I were to detract a half of a star, it would be for the breakfast and early evening snack. There were a lot of families there and there was not enough food at either meal. They seemed to have only one person trying to service the food area and he was clearly overwhelmed. You really cannot complain, since the food is free. You can choose to be on the freeway, local road or railroad side. I chose railroad and was only wakened once during the night. I will stay again.

  • Stayed: March 2014, travelled on business
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Thank lynne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace M, General Manager at Residence Inn Dana Point San Juan Capistrano, responded to this reviewResponded 4 April 2014

Hi Lynne,

Thank you for a wonderful feedback! We are so looking to host you future stay up here in the historic San Juan Capistrano and the beautiful Dana Point area! We are pleased that you enjoyed our amenities, spacious rooms and staff service.

Yes, we continue to review our staffing daily based on demand. Thank you for the feedback.

Have a wonderful summer!

Cheers!
-Grace M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Dana Point San Juan Capistrano

Address: 33711 Camino Capistrano, San Juan Capistrano, CA 92675-4817 (Formerly Residence Inn San Juan Capistrano)
Region: United States > California > Orange County > San Juan Capistrano
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in San Juan Capistrano
Price Range: £118 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dana Point San Juan Capistrano 3*
Number of rooms: 130
Official Description (provided by the hotel):
At the Residence Inn San Juan Capistrano near Dana Point, we combine all of the comforts of home along with modern amenities and a passion for service that makes every guest feel welcome. This San Juan Capistrano hotel offers 130 spacious suites with separate areas for sleeping, relaxing and cooking - full kitchens with granite countertops and convenient kitchen appliances. In addition, take advantage of complimentary grocery delivery, a free daily hot breakfast buffet, and free Wi-Fi throughout. Join us at The Residence Inn Mix™, a fun and relaxing way to unwind, socialize and connect. Three nights a week our hotel features a different opportunity to socialize in our lobby or outdoor space. Located off I-5, our hotel in San Juan Capistrano provides easy access to Dana Point, Mission San Juan Capistrano, Camino Real Playhouse and The Coach House. With two meeting rooms and 1,535 square feet of event space, our hotel offers full meeting and event services with A/V technology. ... more   less 
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