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BESTWESTERN Capistrano Inn
Vallejo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“DO NOT BOOK ONLINE”
3 of 5 bubbles Reviewed 20 June 2014

I booked this hotel through Priceline. Long and short of my story is that my credit card got double charged. Several months later, I decided to give them a 2nd chance because I heard they had remodeled the hotel and had a new staff. BIG MISTAKE! My card was double charged AGAIN! This hotel will guarantee you pay twice.
Otherwise the hotel remodel was decent and the staff was helpful - until I had to call them 4x about my credit card issue (after the fact)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynthia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review, 1 July 2014
Hello, we want to thank you for voicing your feedback. We always desire to improve and your comments will allow us to direct our focus. Our sincere apologizes for your inconvenience. Third party websites will generally bill you upfront and then at check in the hotel will authorize a credit card as well. We will always do the right thing in the end and we are happy your enjoyed your stay with us. We hope you would reach out to us if we can do anything for you.

Sincerely,

-Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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316 reviews from our community

Traveller rating
    96
    112
    59
    25
    24
See reviews for
97
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44
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 9 June 2014

This hotel is difficult to get to because of all of the construction in the area. This has been going on for awhile, no fault of the hotel. We had a hard time booking because two desk clerks in a row were rude when we called. One even said there were no rooms and when we called the corporate booking main line they did have rooms??? Anyway, it is inexpensive, we had stayed there before, and we were going for a long weekend so we booked it anyway. The hotel is adequate; clean, beds are comfortable and it is relatively quiet. The breakfast is minimal, but it is free. Pool is ok, Jacuzzi is very small and only around 93 degrees. Still good to relax in though.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank koleke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeside, California
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

This is a clean hotel with a nice front desk staff. Very clean and very lean. The rooms are sparse and use bed spreads for those of you who would rather have duvets. They have the older type air conditioners but there are refrigerators in the rooms. Freeway close but not too close where you hear all the noise. The breakfast is not all that great but okay for a quick bite to grab. Coffee makers in the room but no tea. All in all I stay there because every time the front desk is so nice to me and I know the place will be clean and quick to get on and off the freeway!

Room Tip: Try to stay in the rooms with the private patios!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momtks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zakynthos, Greece
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 1 June 2014

A great place to party late into the night. If, however, you want a decent night's sleep, go elsewhere. Pool parties until dawn. Management does not care. multiple calls to the front desk proved ineffectual.Police were called, but the partiers returned.

Room Tip: Try a different property. It.worth the cost for a good night's sleep/
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ArthurXDent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Juan Capistrano hotels

Springfield, Missouri
Level Contributor
452 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 680 helpful votes
3 of 5 bubbles Reviewed 30 May 2014

This Best Western is one of the older hotels but is still in good condition. The room was large with a king size bed and flat screen TV. WiFi was fast and free. We had a large bathroom and separate vanity area. It was clean and comfortable. The Inn also had a nice pool and a continental breakfast was included in the price of this room. The only problem was the noise outside and in the room above us. But this Inn seems to attract young families, so it’s to be expected. I kept hearing someone outside our room during the night on a walkie talkie, so I assume they had security checking the grounds. All things considered, it was a good value for the price.

Room Tip: Good place to stay if you're doing an early whale cruise out of Dana Point.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sailorsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review, 1 July 2014
Hi! We want you to know that we value you as our guest and appreciate your business. Feedback is our greatest tool we use to better serve our next guest. We are happy to hear about your great experience. Cleanliness and guest security are two of our top priorities. Our property being just four short miles to some of the most beautiful southern California beaches we pride ourselves in our exceptional value and our welcoming guest service. Thank you and have a great summer!

Sincerely,

-Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Bernardino, United States
1 review
4 of 5 bubbles Reviewed 21 May 2014

All the employees we encountered were also pleasant and helpful. This trip was planned as a special get away for me and my daughter for her 13th birthday. We had a great time in the city and were very pleased with our experience at the hotel. We especially enjoyed the free shuttle as it allowed us to explore the city of San Juan Capistrano. This service is one of the highlights I conveyed to all my friends and family when sharing the great memories created by this trip.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vallejo, United States
1 review
5 of 5 bubbles Reviewed 17 May 2014

Very affordable and great amenities for the price. Clean rooms, comfortable bed, good service, friendly staff. Wonderful continental breakfast all four days. Although a sliding glass door was not functioning properly and due to construction, the entry/exit from the hotel was difficult, we would stay at this location again. It was, overall, a most pleasant, friendly, affordable stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gayle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BESTWESTERN Capistrano Inn

Property: BESTWESTERN Capistrano Inn
Address: 27174 Ortega Hwy, San Juan Capistrano, CA 92675-2702
Phone Number:
Region: United States > California > Orange County > San Juan Capistrano
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in San Juan Capistrano
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BESTWESTERN Capistrano Inn 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
The BEST WESTERN Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us. ... more   less 
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western

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