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“In the middle of everything”

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Hilton Garden Inn Oakland/San Leandro
Ranked #2 of 4 Hotels in San Leandro
Reviewed 25 June 2014

I chose this hotel for its location as well as the Brand. It is a short distance to both San Francisco as well as San Jose. The really enjoyed my stay and the staff was actually better than I anticipated. Paul, during breakfast service, was a friendly, efficient and knowledgeable person.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank jdufort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Momi17, Front Office Manager at Hilton Garden Inn Oakland/San Leandro, responded to this reviewResponded 22 July 2014

Dear jdufort,

We want to thank you for choosing our Hilton Garden Inn Oakland/San Leandro! Yes we are in a great location and have shuttle to bart which can take you to the many near by major cities.
We greatly appreciate you acknowledging the service that Paul gives. We enjoy having him as part of our team.
We look forward to welcoming you back! We it will be soon!

Sincerely,
Momi De Deaux
Guest Service Manager

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260 - 266 of 407 reviews

Reviewed 17 June 2014

Had a 2 night stay in this tucked away hotel just off the freeway. The neighborhood is okay. I wouldn't venture out to walk around at night, but getting in and out of your car, and driving to and from the hotel at night is fine. There is ample parking in the hotel's outdoor car lot.

The hotel i's clean and comfortable. Has a small gym and in-door pool--which is all included in the price, as is their WiFi. My only gripe is about the electrical outlets. We all take the lap top into bed to read, write emails, surf the web, etc. There are no available outlets near the bed. So, once the computer battery starts to die you have to either continue at the desk, or plug the machine in, turn it off and go back to bed. This could easily be fixed with an extension cord coming from the same side of the room near the bed.

The breakfast is pretty substantial. Eggs are good. Add a little milk to the oatmeal and it's fine. The restaurant is also opened for dinner from 5-10 pm. It's all about $15, no matter what you order at any meal. There is also a small bar which serves, beer, wine and mixed drinks.

The staff at the front desk is fantastic. They'll fix any problem in a jiffy. They will help you find restaurants or other points of interest. The wait-staff is also great. Everyone is super friendly.

This isn't the high-end. It is fairly priced, extremely comfortable, homey, and the staff will go out of its way for you. If you want to visit San Francisco and/or Oakland without the cost or hassle of expensive hotels or in-city parking--this is just a few BART stops from practically anywhere--and the hotel has a shuttle which you can reserve any time to take you to the BART station and pick you up.

Room Tip: You may want a room on a higher floor. Families stay here, and there was some thumping from the kid...
See more room tips
  • Stayed: June 2014, travelled solo
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Thank Veronica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Momi17, Front Office Manager at Hilton Garden Inn Oakland/San Leandro, responded to this reviewResponded 8 July 2014

Dear Veronica P,

Thank you for your comments with regard to your recent stay at our Hilton Garden Inn Oakland/San Leandro. I am glad you had an oveall good expereince at our hotel. Our staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention at the front desk.
We think we are in a great location and being near Bart is a convient way to get you to San Francisco.
I am very sorry about the electrical outlets. It is one of the things being addressed for our up coming renovations. In the meantime we do have extenion cords available upon request.
Thanks again for your kind words and suggestions and we hope to see you again soon!

Sincerely,
Momi De Deaux
Guest Service Manager

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Reviewed 16 June 2014

Fantastic staff-supper friendly and accomodating. Great location for getting on and off freeway and proximity to drug stores, grocery store, and not too far from a very nice outlet mall. Regular shuttle to and from various locations. Rooms were exceptionally clean and our only complaint was no fan in the bathroom and the loudness of air conditioning fan.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Momi17, Front Office Manager at Hilton Garden Inn Oakland/San Leandro, responded to this reviewResponded 8 July 2014

Dear Sandra H.,

Thank you for taking the time to let others know how you enjoyed the location of our hotel and for mentioning our "fantastic staff" and how "super friendly and accomdating" they are. The shuttle is a great asset we have for our guests to utilize when going anywhere within a 5-mile radius of the hotel.
I am terribly sorry for the noise issue you expereinced with the air conditioner fan. I am hoping that you mentioned this during your stay and that we were able to have it fixed. We do have a fan for the bathrooms but it does not make any noise. I am hoping that if there was an issue that we have also had this fixed.
We look forward to having you stay with us again.

Sincerely,
Momi De Deaux
Guest Service Manager

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Reviewed 16 June 2014

The lobby was quite lovely. The hotel staff friendly and helpful. The room,however, was very dated and bland. We didn't have enough towels and the pillows on the king size bed were standard sized pillows. As a side sleeper I couldn't do much with that. It was OK, just seemed over priced for what we got. That part of town is the ghetto.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Momi17, Front Office Manager at Hilton Garden Inn Oakland/San Leandro, responded to this reviewResponded 18 June 2014

Tim,

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the size of the pillows on your bed and that you didn’t receive enough towels. We have designated number and towels per room, in case you need extra, just request upon arrival or put it in comments when booking your revervation on-line and we’ll be more than happy to accommodate your requests. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Kind Regards,
Momi De Deaux

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Reviewed 15 June 2014

This hotel was just great. The room were clean and smelled fresh. Great Location, not far from Oakland Airport. It was around food places and the freeway. It was a very pleasant stay. The hotel was quiet and welcoming. My mother and I felt safe and secure there all the time.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Sara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Momi17, Front Office Manager at Hilton Garden Inn Oakland/San Leandro, responded to this reviewResponded 8 July 2014

Dear Sara S,

We are very pleased to hear that you enjoyed your stay with us. We appreciate you letting others know how safe and secure you and your mother felt while staying with us. Yes we are in a great location right off the freeway and thank you for recognizing the hard work our hosekeeping staff puts into keeping our hotel clean.
We hope it will not be long til you visit us again.

Sincerely,
Momi De Deaux

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Reviewed 11 June 2014

Bed and room were very comfortable and felt upscale. Location is convenient right off the freeway. Staff were friendly. I was welcomed as a Hilton elite guest and given any item from the pantry. I only wish that Hilton Garden Inns would offer a complimentary breakfast. Would stay again!

  • Stayed: May 2014, travelled on business
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Thank DCguy20002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Momi17, Front Office Manager at Hilton Garden Inn Oakland/San Leandro, responded to this reviewResponded 8 July 2014

Dear dreese1,

We are very happy to hear that you found our hotel comfortable and our staff friendly. Yes, we charge for our breakfast, but it's a full, cooked to order breakfast with everything you need to start your day off right. It's not just cereal and a few pastries- it's cooked to order with fresh eggs, bacon, sausage, waffles, anyway you like it, and all you can eat. As a Hilton HHonors member breakfast is included once you reach Gold and Diamond status. Also we do have Bed and Breakfast rates available.
I do hope that you will choose to stay with us again and let us continue to impress you.

Sincerely,
Momi De Deaux
Guest Service Manager

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Reviewed 11 June 2014 via mobile

Quick stay with great service. The adjustable mattress was a plus; the firmer the better. Breakfast made to order. Surprisingly though it costs a dollar more than the facility in New Orleans $10.95 vice $9.95, go figure Susan is the bomb!

Stayed: June 2014, travelled on business
Thank jpparker19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Oakland/San Leandro

Address: 510 Lewelling Blvd, San Leandro, CA 94579-1803
Phone Number:
Region: United States > California > San Leandro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in San Leandro
Price Range: £102 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Oakland/San Leandro 3*
Number of rooms: 119
Official Description (provided by the hotel):
Located within minutes of Oakland International Airport and a short train ride into San Francisco (free shuttle provided to the BART). Located south of the bay area, this "gateway to Silicon Valley" hotel features easy access to the I-880 corridor, blazing fast Internet, full service restaurant and bar, fitness center and pool. Well appointed guest rooms offer the Hilton sleep adjustable bed, along with an all HD TV channel line up. ... more   less 
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Also Known As:
Hilton Garden Inn Oakland/San Leandro Hotel San Leandro
Hilton San Leandro
San Leandro Hilton

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