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“They gave away our room”

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San Luis Inn & Suites
Clovis, CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“They gave away our room”
1 of 5 bubbles Reviewed 19 July 2009

We made reservations over the phone on Thursday for the following Saturday despite the awful reviews. We figured, "we're not looking for a fancy place, just a bed to sleep in," but they couldn't even give us that.

Saturday came along and we knew we were going to check in late, so I called at about 2 p.m. to let them know we wouldn't be in until about 9 or 10 at night. I gave my name and my info and they said A-OK. When we showed up, they told me they had no record of my reservation or my call earlier in the day. I showed the call record on my cell phone and the front desk worker just shrugged. So we decided to make the 3-hour drive home even though we were tired from a long day.

We expected to stay the night at a crappy hotel, but ended up sleeping at a rest stop. WTF, San Luis Inn & Suites???

Stayed July 2009, travelled as a couple
Helpful?
1 Thank mrskino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
    12
    25
    42
    17
    27
See reviews for
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7
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Los Gatos, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 May 2009

The staff was welcoming and friendly accomodating our every need. The rooms were clean and the beds were new and very comfortable. Yes, the rooms are a bit out dated, but don't be discouraged by the bad reviews online - everything was clean and had been freshly painted and maintained well (new mattresses, new extendable shower heads with great water pressure, tv and remote worked well, along with microwave and refrigerator/freezer). If you are looking for a spa hotel, this isn't for you. But if you want a safe, clean, affordable place to rest on vacation or business, this is right up your alley.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momandt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
la
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 13 December 2008

Horrible experience where the room was decrepit, and the manager/family that runs the place tried to add fake extra charges at the end. Not to mention teenagers smoking and drinking in front of our room for half the night. Horrible experience.

  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank qwertyasd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Luis Obispo hotels

no ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 December 2008

we booked the cheapest place on the internet because we just needed to crash one night in slo and here's what we got for the cheap rate... the bathroom was not tidy and littered with several past guests used toilettries, the sheets had hair and weren't set right, the bed was stiff as a board, the fridge won't get cold, the tv remote did not work and the keys were difficult to work into the door knob. to top the experience off, i called at 3pm a couple days later to check on a missing keyring and the desk person says the maid is gone for the day and he can't go look in the maids room for it so i should call back tomorrow! - overall, this is a great place for parking your car to use the restaurants around, a trully wonderful find for cheapskates with very little choice and a bit of a pricey stop for the "hourly" renters. PAY A BIT MORE for anywhere else. the extra 20 - 30 dollars is worth it!!!

  • Liked — ac worked
  • Disliked — bed
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank norcalie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ventura county
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 27 October 2008

WE booked this hotel only because it was parents weekend at Cal Poly San Luis and all other hotels had no vacancy. Big mistake!!! Parents if you find yourself in a similar situation try surrounding cities like Morro Bay or Pismo Beach, do not make the same mistake we did and settle just because your close to the campus. I'd rather drive 100 miles out of our way, than stay in a filthy hotel like this again. Plus they hiked the price to $99. What a complete waste of money!!!

Stayed October 2008
Helpful?
1 Thank izzysgrammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange County, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 21 August 2008

Do not be tempted to overlook the negative reviews on this site for this hotel. It is right out of the 1950s, without updating, including the broken window in the bathroom. This hotel is worth $60 a night, tops. The breakfast promised in the morning didn't materialize, since the office was still locked up and unoccupied after 8:00 a.m.

Please consider an alternative for your stay in SLO.

  • Liked — Leaving
  • Disliked — Old, dingy room, parking so bad we had to park on street, broken window in bathroom, leaky tub faucet dripped all night, etc.
  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank OCtraveler100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 7 August 2007

Yes, it was a little grungy, but the owners were very friendly, and as helpful as could be, offering suggestions, maps, advice about the area, etc. The room may not have been as equipped as I would have liked initially, but anything I asked for I received.
It's pretty cheap for the area, and yes, you get what you pay for. But if you're looking for an inexpensive, no frills place with friendly and helpful staff (and that's always more of a priority for me than amenities), then this is more than adequate.

  • Stayed June 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Devin627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Luis Inn & Suites

Property: San Luis Inn & Suites
Address: 404 Santa Rosa St, San Luis Obispo, CA 93405-2440
Region: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 B&Bs / Inns in San Luis Obispo
Price Range (Based on Average Rates): £
Hotel Class:2 star — San Luis Inn & Suites 2*
Number of rooms: 35
Reservation Options:
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Also Known As:
San Luis Hotel San Luis Obispo
San Luis Inn And Suites

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