Major issue... I stayed here on the night of 4 July 2013 after enjoying the fireworks in Pismo. I had reservations so I knew there would be no issues obtaining a room. Arrived around 12:30am on the 5th of July and checked in with no problem. Went to room (410) for some much needed rest and it felt like a sauna. Attempted to adjust the AC and found the output on high barely moved and air, as if the AC was not operating properly or was throttled back mechanically. Promptly called front desk as was told maintenance was not onsite but would be back at 6:00am. Asked to be moved to another room and was told not going to happen as they were completely booked. Was told to open the window as there was a heat wave lately. Asked to speak to manager but was told he was not due in until 8:00am. Returned to room, opened window and still found it was at least 90 degrees in the room the entire morning. At 6:00am I personally spoke with Alice at the front desk requesting maintenance but this time was told they were not scheduled to work that day (5 July 2013). Frustrated, I again requested to speak with the manager (Andrew) but was told he would not be in until around 10:00am. Finally spoke with manager and explained my ordeal. He appeared sympathetic and adjusted my bill by 15%, however, this was not my intention as I wanted to problem fixed so the next person would not suffer as I did. I even offered to visit the room with him so he could experience my "sweat lodge" visit. He declined the offer and made no mention to address the problem. The room was clean and breakfast was decent but the entire experience was lost due to excessive heat in the room and the lack of customer. Consider other options if you decide to visit this area, especially in the summer months... Mike (firstname.lastname@example.org) if you would like more details.
- Official Description (provided by the hotel):
- La Cuesta is a boutique style hotel offering comfortable accommodations, conveniently located close to downtown, Cal Poly and the Performing Arts Center. Free continental breakfast, free Wi-Fi and complimentary parking. Complimentary DVD library. ... more less
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- Also Known As:
- La Cuesta Hotel San Luis Obispo
- Hotel La Cuesta