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“Worst Experience Ever!!!”
Review of La Cuesta Inn

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La Cuesta Inn
Ranked #11 of 32 Hotels in San Luis Obispo
Certificate of Excellence
Kerman, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst Experience Ever!!!”
Reviewed 10 July 2013

Major issue... I stayed here on the night of 4 July 2013 after enjoying the fireworks in Pismo. I had reservations so I knew there would be no issues obtaining a room. Arrived around 12:30am on the 5th of July and checked in with no problem. Went to room (410) for some much needed rest and it felt like a sauna. Attempted to adjust the AC and found the output on high barely moved and air, as if the AC was not operating properly or was throttled back mechanically. Promptly called front desk as was told maintenance was not onsite but would be back at 6:00am. Asked to be moved to another room and was told not going to happen as they were completely booked. Was told to open the window as there was a heat wave lately. Asked to speak to manager but was told he was not due in until 8:00am. Returned to room, opened window and still found it was at least 90 degrees in the room the entire morning. At 6:00am I personally spoke with Alice at the front desk requesting maintenance but this time was told they were not scheduled to work that day (5 July 2013). Frustrated, I again requested to speak with the manager (Andrew) but was told he would not be in until around 10:00am. Finally spoke with manager and explained my ordeal. He appeared sympathetic and adjusted my bill by 15%, however, this was not my intention as I wanted to problem fixed so the next person would not suffer as I did. I even offered to visit the room with him so he could experience my "sweat lodge" visit. He declined the offer and made no mention to address the problem. The room was clean and breakfast was decent but the entire experience was lost due to excessive heat in the room and the lack of customer. Consider other options if you decide to visit this area, especially in the summer months... Mike (aonforme@hotmail.com) if you would like more details.

Room Tip: Don't pick room 410 during the summer. It is a heat magnet with no little cooling.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFabula, Assistant General Manager at La Cuesta Inn, responded to this review, 15 July 2013
Mike F.

Thank you for your comments, I am very sorry to hear that you left with such displeasure. This is not what we strive for at La Cuesta Inn, and we're sorry that you have the impression that we did not want to address the issue. While I did not go to the room with you at the time you had mentioned the air conditioning, the Housekeeping manager and I both went to room 410 that afternoon and replaced that unit just several hours after our conversation. We too do not want any other guests to experience what you unfortunately had to experience, and we did in fact take steps to solve the problem with compensation to you and replacement of the air unit in question. I have reached out to you via the email address you provided and I hope that we can further solve this as it is both my personal goal and our management team's goal to ensure the highest satisfaction among our valued guests.

Thank you again for your input,

Sincerely,
Andrew A. Fabula
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
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Perth
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 July 2013 via mobile

Traveling from Australia and our first time to SLO we were impressed at the level of service this hotel offered and the extra little touches such as free DVD rentals, cookies and cool drink everyday and a great selection of choices in the complimentary continental breakfast. There is also free parking which is a bonus when you have a hire car!

We extended our stay for an extra night and this was not an issue. The front desk staff were welcoming and friendly. We drove to downtown because its quite a walk in the sun. From Thursday to over the weekend there is a 50c shuttle that picks you up along Monterey which dropped you into town. This ran until 9pm which was helpful.

Rooms were clean and spacious and we were treated to a balcony room overlooking the carpark and mountains - this was a nice surprise. The bed was very comfortable - the only nuisance was the aircon set on Eco, it shut off and on constantly and was rather loud.

Make sure you head to the Famers markets on Thursdays along Higuera St and Friday from 5pm there is a free concert near tr mission. SLO is a wonderful town, I really enjoyed my time here and would definitely recommend La Cuesta as it offered everything we needed. Thanks for a fantastic stay!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lil_Traveller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFabula, Assistant General Manager at La Cuesta Inn, responded to this review, 3 August 2013
Lil_Traveller123,

Thanks for the positive feedback! I am glad you enjoyed your stay and the town of San Luis Obispo. Please come and see us again soon!

Sincerely,

Andrew A. Fabula
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2013

We attempted to stay at this hotel a few nights ago, but because we booked through Priceline, we were walked. In fact, I happened to glance at the list of people who were walked and it seems there were about 20 or more reservations that they overbooked (a page and a half or more). Maybe this is a Priceline issue, but we found that the hotel was aware of the problem for several days. I had originally tried to book through the hotel, but was put on hold for way too long so I booked through Priceline. When we arrived, we were told that if we booked through the hotel, we would've been guaranteed a room, but booking through a third-party site wouldn't guarantee anything. On top of that, the person working the front desk was the only person working the counter since the assistant manager left for the day and there was no one else to assist her. In fact, when we tried to check in, we had to wait several minutes while she was cleaning a room for another couple who was successfully able to check in, but their room wasn't ready yet (at 9 PM, really?). La Cuesta Inn is grossly understaffed and is quite slow at resolving booking issues.

If you want to be walked, book a stay here, otherwise suck it up and pay for one of the nicer hotels in town.

Stayed July 2013, travelled as a couple
Helpful?
4 Thank RinRin13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFabula, Assistant General Manager at La Cuesta Inn, responded to this review, 5 July 2013
RinRin13,

Thank you for bringing your frustrations to our attention. I sincerely apologize for the inconvenience that this may have caused you and I understand that it is extremely offsetting to be in this kind of situation as a paying hotel guest. While it is highly uncommon for our hotel to be in an overbooking situation, due to a technical glitch on the web we became short four rooms the night of your arrival. Upon learning of this issue at 6pm that very evening our staff diligently began searching for alternate accommodations. We were able to find alternate accommodations courtesy of our friendly neighbors at the Lexington Inn. If we may, we would like to take the opportunity to rectify the situation. I kindly ask that you contact me by email at "andrew@lacuestainn.com" or even call us toll-free at 800-543-2777. We look forward to hearing from you, and again, thank you for giving us the opportunity to fix this most unfortunate circumstance.

Sincerely,

Andrew A. Fabula
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2013 via mobile

Rooms were clean. Staff was friendly. Free DVDs to watch was a good perk. Downtown is fun, but the walk is about 20-25 minutes and not very well lit. Breakfast was plenty to start the day. Pool was heated and clean. Outside of that, it was all we needed.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Molly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFabula, Assistant General Manager at La Cuesta Inn, responded to this review, 2 July 2013
Molly S,

Thank you for leaving us a TripAdvisor review! It's good to hear that you were able to find everything that you needed here at the La Cuesta Inn. The downtown area is just 1 mile from us, however for some it is best accessed via car or even the Downtown Trolley that runs Thursdays, Fridays and Saturdays during the summer. We look forward to seeing you here again, thanks again for the review!

Sincerely,

Andrew A. Fabula
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
137 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 June 2013

Lovely room, clean and quiet. Very comfy bed. Breakfast was limited, so we ate down the road. Very cute town. Loved the water feature at the entrance. Helpful staff - quickly fixed a phone and DVD player which did not work. Free wifi was intermittent and staff unable to fix.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Morphi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFabula, Assistant General Manager at La Cuesta Inn, responded to this review, 2 July 2013
Hello Catherine L,

Thank you very much for the positive feedback. We're glad to hear that you enjoyed your stay at La Cuesta Inn! I'm sorry that you had an issue with the WiFi, we do record all comments regarding the WiFi to pinpoint any problems that may occur to better serve our guests. We certainly hope that you choose to stay with us in the future, thanks again for leaving us a review!

Sincerely,

Andrew A. Fabula
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
173 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 June 2013

This is a nice hotel, good staff and nice rooms and bathroom.

We didn't get up for breakfast as we'd had a few long days and decided to have a lie-in.

We asked for directions to town centre and got all our options.

It is a little bit outside the town centre, but a lot of the hotels seem to be in that area. There is a shuttle into town - until 9pm - not sure if it's just on Thursdays for the market.

After checkout we stayed in foyer for a good 30 mins using their Wifi to figure out where we were going to next!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CorkCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFabula, Assistant General Manager at La Cuesta Inn, responded to this review, 15 June 2013
CorkCouple,
Thanks for the review! We're happy to know that you enjoyed your stay at La Cuesta Inn. It sounds like you were able to catch the SLO Trolley from the hotel down to the town center. During the summer it is running Thursday, Friday and Saturday evenings. We hope that you are able to return and enjoy another great stay, we're always happy to accommodate you! Thanks again for the feedback!

Sincerely,
Andrew A. Fabula
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pinole, CA
Level Contributor
80 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 5 June 2013

Very easy access to the freeway, but not the noise. Most comfortable room and bed, ample breakfast. The staff was most helpful and agreeable, and this is much appreciated. We walked into the town center (15 minutes) where there are many choices for dinner.
We'd return here.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacMcFar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFabula, Assistant General Manager at La Cuesta Inn, responded to this review, 15 June 2013
JacMcFar,
Thank you for the review! We appreciate you sharing your experience with everybody, I'm glad you enjoyed our comfortable rooms and amenities. We hope that you are able to return and enjoy our hospitality!
Thank you again!

Sincerely,

Andrew A. Fabula
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Cuesta Inn

Property: La Cuesta Inn
Address: 2074 Monterey St, San Luis Obispo, CA 93401-2618
Region: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in San Luis Obispo
#9 Family Hotel in San Luis Obispo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — La Cuesta Inn 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
La Cuesta is a boutique style hotel offering comfortable accommodations, conveniently located close to downtown, Cal Poly and the Performing Arts Center. Free continental breakfast, free Wi-Fi and complimentary parking. Complimentary DVD library. ... more   less 
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Also Known As:
La Cuesta Hotel San Luis Obispo
Hotel La Cuesta

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