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Embassy Suites by Hilton San Luis Obispo
Ranked #11 of 32 Hotels in San Luis Obispo
GreenLeadersSilver level
Reviewed 11 November 2013

Don't even bother with your GPS. The hotel is NOT located on the the street they give you as the address. They are on some side street which does have a name but isn't the one listed. It's located in the very back of an enormous shopping mall. So when you get near just call the front desk and ask for directions.
Once you get there, the staff is very very generous and helpful. They bend over backwards to be helpful. The breakfast is also generous and tastey.

  • Stayed: November 2013, travelled on business
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Thank Fsilverstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 18 November 2013

Dear Fsilverstein;

Thank you for your posted comments. Since our hotel was built at the same time the shopping complex was built it carries the same address - 333 Madonna Rd; so you are correct, GPS will get you to our complex and the hotel is located to the back of the complex. I was very pleased to see that you found our staff to be generous, helpful and that "they bend over backwards." We work very hard to ensure that all guests feel like this is their home away from home.

Thanks again for taking the time to share your feedback and I wish you all the best!

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832 - 838 of 1,280 reviews

Reviewed 7 November 2013

Fantastic stay at this hotel, enjoyed having a suite where I could do my work and enjoy the privacy. Complimentary breakfast was excellent Everyone was very helpful. Very impressed with the service and enjoyed having a small refrigerator in the room. This hotel is definitely one of my favorites and I would like to recommend to everyone, you will enjoy.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Gloria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 18 November 2013

Dear Gloria R;

Wow, thank you so much for the very kind feedback regarding your last stay. It was so great to see that you enjoyed our service, comp breakfast and your guest room suite. Hopefully we can get you back soon for another "fantastic" stay.

I wish you all the best!

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Reviewed 6 November 2013

The hotel is conveniently located in a shopping mall. However the room was very quiet with a view of the mountain. Across the street is Laguna Lake which is good for jogging. The free breakfast is excellent with fresh omelettes and other goodies. The staff are very helpful. I will come back and stay at this hotel again.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank TheInterpreter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 18 November 2013

Dear TheInterpreter;

Thank you for choosing Embassy Suites San Luis Obispo for your recent stay and I'm glad that you found your overall accommodations relaxing. You are correct, we are conveniently located near a plethora of shopping options. Also glad you were able to take advantage of our complimentary breakfast and that you were able to utilize Laguna Lake.

Again, thank you for your recent visit and for taking the time to post your comments.

I wish you all the best!

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Reviewed 5 November 2013

Excellent. I would recommend this hotel to anyone. Our meeting room was very good. The dinner buffet featuring prime rib was outstanding. The competed cocktail hour in the evening had good whisky and beer. The competed breakfast in the morning was outstanding.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 18 November 2013

Dear Richard F;

Thank you for taking the time to share your positive feedback. Sounds like you were able to take advantage of our complimentary evening reception and complimentary breakfast; we hear many positive comments regarding these amenities. Also glad that you enjoyed the prime rib dinner buffet associated with your group.

All the best!

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Reviewed 1 November 2013

I love embasy in San Luis Obispo,people they are very friendly people slow life sometime we need that get away from LA. We are going there on Dec to just relax, lot's of good restaurant in that areas.

Room Tip: I was in high floor, room was very clean room attendant they realy pay attention to detail.
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  • Stayed: May 2013, travelled as a couple
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Thank Millie501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 18 November 2013

Dear Millie501;

So glad you were able to escape and relax with us during your recent visit. Thank you for your kind feedback regarding our staff being so friendly, I will be sure to pass on your sentiments. We look forward to seeing you again in December.

All the best!

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Reviewed 25 October 2013

Located close to the freeway which is a plus for finding the hotel, a minus for actually staying there. We booked a King Suite & were put on the freeway side of the hotel. Our room was very noisy. We have stayed in other hotels near the freeway & the quality of construction of those hotels blocked most of the sound. This is not the case at this hotel.
The room was spacious, clean & comfortable, however if you book here, request your room on the other side of the hotel.
Breakfast is free, but skip the scrambled eggs & bacon in the buffet line. The eggs were runny & the bacon was overcooked. They do offer a made to order omelet option so that might be the better way to go for breakfast.
Located by the freeway at the end of a shopping center this is not the hotel to book for anything but convenience.

Room Tip: Book your room on the non freeway side of the hotel. Very noisy rooms due to freeway noise!
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  • Stayed: October 2013, travelled as a couple
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Thank NatalieEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 27 October 2013

Dear NatalieEllen;

Thank you for your recent post regarding your stay. Though I was happy to see that you found your room accommodations spacious, clean and comfortable I was certainly disappointed that you found the location of your guest room suite noisy. Your comments regarding our complimentary breakfast are duly noted and I will ensure that your feedback is given to our Executive Chef; this is a great amenity that we offer to our guests and we want it be top notch. Again, thank you so much for your feedback and I wish you all the best.

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Reviewed 21 October 2013

As a Hilton Gold member I expect some consideration when I stay at a Hilton property.

Certainly none was in evidence when my husband attempted to cancel the last night of our 6 night stay - 3 days in advance. His 98 year old aunt had suffered a broken hip and we were to travel to N Ca. to see her.

He was told we would have to pay a higher rate for all 6 nights in order to cancel the last night or - a special deal - a $75 fee to cancel the last night - for nothing!

When he asked for and got the manager , the argument escalated as he was basically told he was a liar! She threatened to throw us out of the hotel when he flipped her off while leaving. We stayed as booked and spent over $1000. there - after being so shabbily treated.

The hotel offered a special bonus of Hilton points for eating in their restaurant . We did on 4 occasions , and earned 3500 points which were to be credited within 3 to 5 business days max. In spite of numerous calls to Hilton Honors and one to the hotel , we are still waiting 11 business days later. Petty retribution from this so called manager - since we were told it had to be processed thru her.

Hopefully the hotel GM will take action to rid themselves of this most unpleasant character. The rest of the staff - throughout the hotel was pleasant and helpful throughout our stay for the California Photo Festival.

Note- In spite of our rate for the first 5 nights being quoted on line -( months in advance when booked) - at the same time and at the same rate as the first 5 nights out of 6 actually booked (the last night was higher - but unrelated to the other preceding 5 nights) -- we were told we got a special rate for the 6 nights and if we cancelled - penalties would be applied to the 5 nights we stayed. An obvious scam!

Room Tip: avoid anything facing on the 101 freeway - better yet - go Quality Inn in SLO.
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  • Stayed: October 2013, travelled on business
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Thank murrlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 27 October 2013

Dear murrlaw;

My sincere thoughts go to you and your family regarding the injury of your husband's aunt; I truly hope that her condition is improving. I would also like to thank you for your Gold status with Hilton. I am incredibly disappointed with how this incident escalated. While we do our very best to follow Hilton brand standards regarding length of stay requirements there are obviously circumstances that occur which deserve further consideration. In addition, I will personally look into the points you are due associated with your in-house dining. Guest feedback is incredibly important to us and I will share your overall experience with our team to ensure that we never have an incident escalate to this level again. I wish you and your family all the best!

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Additional Information about Embassy Suites by Hilton San Luis Obispo

Address: 333 Madonna Rd, San Luis Obispo, CA 93405-6506
Phone Number:
Region: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Luis Obispo
#6 Business Hotel in San Luis Obispo
Price Range: £90 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton San Luis Obispo 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive complimentary breakfast and cocktails & snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The on-site restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access (charge included). Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more   less 
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites

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