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“Freeway noise”

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Embassy Suites by Hilton San Luis Obispo
Ranked #11 of 32 Hotels in San Luis Obispo
GreenLeadersSilver level
Reviewed 16 July 2014

I had requested a quiet room on the fourth floor prior to check-in because I'm a very light sleeper. Upon checking-in, the only room on the fourth floor that was available was adjacent to the freeway. There was a lot of road noise from the freeway.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
1  Thank gbc1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 5 August 2014

Dear gbc1232013;

Thank you for choosing Embassy Suites San Luis Obispo. I do apologize that we were not able to meet your specific room location request and for the noise you experienced. We hope that you give us the opportunity to make this right in the future for a future stay.

Very Best!

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Reviews (1,223)
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Reviewed 14 July 2014

First and foremost, the best Salmon Salad – flaky, melt in your mouth goodness – I've had in a LONG time! The salad fresh and crisp and the vinaigrette was perfect! However, the service wasn’t as good as our salad, our waitress was a bit haughty and slow.
I really enjoyed the balcony – it was great to have a balcony that we could open and let in the fresh air!
We had ample storage and lots of functional furniture, however the furniture were a little worse for wear. The pieces were dingy, dinged, and scuffed – definitely well-used!
Breakfast AWESOME! Fresh fruit – more than just an apple or an orange, they offered cut melons – YUM! Lots of choices, with eggs made to order. And every evening they had a Manager Happy Hour to encourage socialization.
Their Saturday Morning Farmers Market is the best! – Being vegan I ENJOYED the market VERY much. My poor husband – he’s not vegan, but he had several clean meals before he went off to McDonald’s!
Beds and pillows comfy – good night’s sleep! And the bedroom clock radio was nice – they had preset stations for different genres – just press the genre of your choice and enjoy!
It was a little difficult to find, tucked behind a shopping center, but well-worth the extra effort – and the shopping was good!
We would definitely stay here again.

Room Tip: I definitely would NOT want a room where the French doors open to the courtyard. Noisy and not much...
  • Stayed: June 2014, travelled on business
    • Rooms
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Thank CharlieCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 15 July 2014

Dear Luanne C;

Your kind remarks are very much appreciated. I would have to agree, the Salmon is excellent as are many other choices on our new menu. Many guests positively comment on our cook to order breakfast as you have and find great value in this amenity. So glad you were able to take advantage of the Farmer's Market Saturday morning; the location is ideal directly located in our parking lot.

Thanks for taking the time to give us feedback and we hope to see you back again very soon.

Kind Regards.

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Reviewed 13 July 2014

This Embassy Suites was just old. Not worth the premium dollars. other nicer newer hotels are cheaper in the area. This Hotel was noisy, not very clean and the pull out bed was about to fall apart. The breakfast however, was fantastic! I would only stay here again, if the other hotels were sold out.

Room Tip: Stay away from the elevators, and the atrium.
  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank CBS_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 15 July 2014

Dear CBS_13;

Thank you for choosing Embassy Suites San Luis Obispo and for your posted comments. In response to your comments regarding the pull out bed I am pleased to announce that we are in the process of replacing all mattresses on our pull out sofa sleepers; we are approximately 2/3 complete with this project. Regarding noise levels and your cleanliness concerns, my aplogies for not meeting your expectaions. Guest feedback is incredibly important to us as we continually look to improve our overall operation. And yes, we get many positive comments on our complimentary cook to order breakfast - thank you.

We do hope that when back in the area you give us the opportunity to be of service again.

All the best!

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Reviewed 13 July 2014

Hotel seemed stale and in need of updates. Our meeting room smelled of sewer (it was next to a bathroom and we could frequently hear the doors banging) Carpet stains throughout. Upon arrival, trash piled up outside room and lots of highway noise, b/c sliding door was open. It would not shut, when I finally did get the latch to catch - it would not open. No fresh air or coffee on the balcony for me!

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
1  Thank 260sonyab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 15 July 2014

Dear 260sonyab;

Thank you for taking the time to give us candid feedback regarding your stay. Your experience at our hotel and your posted comments are very concerning to me and have my personal attention. We do take great pride in maintaining our facility at a much higher level than what you experienced. Your comments will be shared with all pertinent departments heads and they will be addressed immediately.

Kind Regards.

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Reviewed 12 July 2014

This is our fourth stay at this property and again, we were not disappointed. Check-in was easy and the staff friendly. Our room was great, as usual. The breakfast was everything we expected and the hotel met our needs. Is it the nicest looking hotel? No. Is it clean and with the amenities one would expect from an Embassy Suites? Absolutely! Well done, Embassy Suites - SLO!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
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1  Thank fredly19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 15 July 2014

Dear fredy19;

Thank you for your continued patronage to Embassy Suites San Luis Obispo. We appreciate your kind remarks regarding our friendly staff, our breakfast, cleanliness and amenities. We certainly hope to have you back for your 5th visit soon.

All the best!

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Reviewed 10 July 2014

went to visit CAL Poly student last week. first time staying at this hotel. I still haven't found one in SLO I really like. Suite was ok but a little dirty, bed was comfortable. We stayed on the ground floor which overlooked the eating area, it was not very private at all. Indoor pool was nice. Free breakfast was good as long as you take the time to go through the fresh omelet line. They have a free reception in the evening with free drinks... it was nice, although some overindulged! Big shopping center within walking distance as was Laguna lake. Same holds true as always- when in SLO, subtract a star compared to any other town.
Check your bill carefully, had a charge for an international call on my bill that we didn't make!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
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2  Thank Polymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 15 July 2014

Dear Polymom;

Hope you got your Cal Poly student off to a great start. Thank you for your feedback regarding your stay. I was disappointed to learn of your cleanliness concerns but will follow up with our Executive Housekeeper. Glad you enjoyed breakfast and hour hotel's location. Hopefully you will be able to explore all that the area has to offer during your next visit to SLO.

Kind Regards.

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Reviewed 9 July 2014

Usually, Embassy Suites are fairly consistent. Some are much nicer than others, depending on a few things. This hotel however, is on the not so nice side. The lobby is lovely as in all Embassy Suites. Although this particular property seems older, perhaps back in the 70's? It is also on the smaller side with only 4 floors. Ample complimentary parking is the norm as here. The reception staff was professional and cordial.

Unfortunately, the customer service at Peete's coffee stand within the lobby, was not! The employee left some guests waiting at the stand for a bit while he was sitting a few feet away at the bar doing something else. It wasn't until the bartender asked if they wanted to order, that the employee got up. He did not seem too happy about it and it showed through his lack of enthusiasm and rush.

Besides the standard amenities provided, a couple of features that this hotel boasts are a tiny arcade room (for the kids) and a small Avis Car Rental office. How convenient is that? Have not seen those before.... The pool area was fine and the fitness center was efficient enough.

The room was OK, but needed attention to as in cleaning and repairs. There was dust, sticky stains and tears in various areas of the room. The sofa bed was old and uncomfortable. A hole was above the bathroom ceiling. Water was dripping from the air conditioner. The pillows were stained, the blankets had holes and tears in them. Needless to say, another room was requested the next day. It was not much better. Had to kill at least 5 tiny flies throughout the night (not sure what they were) and it was only those that were visible. The rooms are too dark and needs more efficient lighting or brighter decor. The ventilation system was terrible. An exterminator was seen making his rounds one day. On two occasions, saw old, dirty mattresses held up against the walls near guestroom doors. Trash was not picked up right away but left in the hallways.

Breakfast was fine. Made to order was really good and they were really nice. There were so many people, no one even cared to check the guests for breakfast tickets. For all anyone knew, people off the streets could have had a free meal or two. The tables were not cleaned on time. Some guests had to do it themselves. Others started piling their dirty trays on a few empty tables. It could have been an under-staffed day or perhaps that is how it is during peak times. Nevertheless, not worth a return trip....nor was it worth over $120/night!

Room Tip: Look over the room before you unpack and get comfortable. If it does not meet your satisfaction, re...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tinaglobetreks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMrgEmbassy, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this reviewResponded 15 July 2014

Dear tinaglobetrots;

I want to certainly thank you for taking the time to give us candid feedback regarding your stay. I have made notation of all your concerns and I assure you they will be addressed. My team takes great pride in delivering exceptional service and they will be disappointed, as I am, that we fell short of meeting your expectations, and ours. I sincerely hope you give us another opportunity to be of service in the future.

I wish you the very best!

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Additional Information about Embassy Suites by Hilton San Luis Obispo

Address: 333 Madonna Rd, San Luis Obispo, CA 93405-6506
Phone Number:
Region: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Luis Obispo
#6 Business Hotel in San Luis Obispo
Price Range: £98 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton San Luis Obispo 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive complimentary breakfast and cocktails & snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The on-site restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access (charge included). Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more   less 
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites

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