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“Comfortable and pleasant”

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Embassy Suites by Hilton San Luis Obispo
Ranked #10 of 32 Hotels in San Luis Obispo
GreenLeadersSilver level
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable and pleasant”
4 of 5 bubbles Reviewed 4 August 2014 via mobile

Wasn't sure what to expect of American hotels as this was our first but the room was exceptionally comfortable and the service I received upon check in was great! A little more info on hotel services would have been good. Breakfast included in the room is a great value as well as the free afternoon reception can really save you some money. Overall a great place to stay and close to the motorway

Stayed August 2014, travelled as a couple
Helpful?
Thank gavinkayla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, 5 August 2014
Dear gavinkayla;

We are so thankful you chose Embassy Suites San Luis Obispo for your first American hotel experience. The Embassy Suites brand provides a great overall value as you mentioned with the large, spacious rooms and our complimentary cook to order breakfasts. We certainly hope to have you back soon.

Happy Travels!
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1,138 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
sunny socal
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

Three stars might be a bit confusing for a hotel that I really liked but I can't muster up more than three for the confusion that surrounded the booking and the time that we had to put into it after it was booked.

So we went for one of their packaged promotions and booked online. There was a tour that was included that had several options and the online booking didn't give us a choice. Hence a call directly to the hotel was in order to request tour date and time. The first call was met with confusion and nobody seemed to know anything about the tour that THEY offered. We were instructed to call back to speak with Jackie. The second call alerted us that still nobody knew what was going on and that maybe Jackie (who was conveniently in a meeting) wold respond to an email. Email was sent and after 10 days, nobody bothered to get back to us. Third call (and the booked date is now getting close) nobody can help us besides Jackie so we are given her voice mail. Two more days and no answer. Finally, the pushier of our duo calls and asks to speak to a manager when Jackie is once again not available. No manager on duty but we are guarenteed a call back the following day. We do get a call back but still nobody knows anything about the package and Jackie is out sick. Finally Jackie calls and sets up the tour just days before our arrival. After checking in, one of the perks to our package (a food credit) wasn't included. Nobody besides Jackie knew anything about it and guess what? She was in a meeting. The desk managerwas kind enough though and accepted our word and gave us the credit himself. Why is it that there was no communication between the staff that had to deal with questions? Why didn't anyone bother to return our requests until four calls several weeks and one email later? Characteristic of a place that doesn't value your business.

Now, to the hotel. I didn't expect a lot and was pleasantly surprised. The room was clean and mostly updated. Yes, i too noticed the drippy AC unit but dont stand under it, its that easy. No funky smells or surprises. They offer a Thursday night service to he farmers mart in San Luis for a couple of bucks and not having to drive is SO worth it. Located in a mall area, there are many options for dining but why would you go anywhere else? The 'no wall' restaurant is a bit misleading. The food was fresh, affordable and pretty close to amazing. Veggie options available and freshly prepared. The service was impeccable.

Adding the value of breakfast and the managers reception, I would deffinately stay there again but would steer clear of any package promotions.

Stayed July 2014, travelled as a couple
Helpful?
Thank st0ked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, 5 August 2014
Dear stOked;

I can tell you that I'm personally embarrassed regarding what you experienced in booking one of our packages. We truly made the process more difficult than necessary which is a shame since we have great packages to offer and this should have been a breeze to book. Needless to say we're on it and this will be addressed immediately. Regarding the rest of your stay, thank you for your kind words. We very much hope to see you again soon for a completely care free visit.

Warm Regards!
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New Orleans, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 31 July 2014

I checked into the hotel on July 28th. The hotel is old although the service was good. But the A/C drain is located right over the wash basin and it drains (falls) directly into the wash basin below. And I found out when I was using the wash basin and found this water falling on my head from the drain above!!!

Room Tip: Avoid using the wash basin or risk having the A/C drain shower you!!
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank monola1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, 5 August 2014
Dear monola;

Thank you for taking the time to give us feedback regarding your recent stay. I was very pleased to read that you enjoyed our "service." Your comments regarding the AC are well received and I will advise our Chief Engineer for follow up.

Thank you for your visit and we do hope to see you back in the near future.

All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, California
Level Contributor
82 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 28 July 2014

My wife and I stayed here with a group of friends for an annual reunion. We were able to check in early. The front desk staff was kind and even helped us in accommodating a couple adjoining room requests. The rooms are old, they have not been updated in a long time. They are clean just have had a few years of wear and tear on them. That would be fine except that the cost is such that you would expect a bit of a nicer room.

The happy hour and breakfast help with the fact the price was up there. In all honesty I would probably look at a different property for next years reunion.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ledieff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, 5 August 2014
Dear ledieff;

Thank you for choosing Embassy Suites San Luis Obispo for your recent stay during your annual reunion. I was glad to see that we were able to accommodate an early check-in and that you found our desk staff helpful. We are working towards a property renovation and in the interim do our very best to maintain the property at a high level, particularly cleanliness.

We do hope to see you back next year and would love the opportunity to be of service once again.

Best!
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San Francisco, United States
1 review
5 of 5 bubbles Reviewed 27 July 2014

Hotel hard to find. Rooms great, beds very comfortable. Great hotel if you have children because two rooms, enough for six to stay, two TV's plus mini ice box. Good breakfast with juice, cereal, fruit, bacon, eggs, pancakes, pastries. Evening complementary drinks, chips, carrots and celery. Pool, hot tub and exercise room. Something for everyone after a lovely day in town.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bernadette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, 5 August 2014
Dear Bernadette G;

Thank you for your positive comments regarding your stay. I am so glad that you enjoyed the many amenities our hotel has to offer. We look forward to your next visit.

All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, Connecticut
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

We arrived late and every thing was shutting down. The restaurant seemed to have no guests or wait staff. Just as we were preparing to go to bed hungry, Jessica came running to serve us. She had been delivering room-service meals and working the dining room. The bar was closed, so she tracked down a bottle of wine for us, got us hot food and made us laugh. She was the best, but the rest of the staff was excellent also.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank KateOrloske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, 5 August 2014
Dear KateOrloske;

Thank you so much for your kind words regarding Jessica. She does an amazing job taking care of guest needs and it looks like your experience was not exception; and she made you laugh - bonus! Thank you for choosing Embassy Suites San Luis Obispo. Hope to see you back again soon.

Warm Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
120 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 26 July 2014

I agree with many reviewers the hotel could use upgrading. The hallway carpeting was dirty and the hallways were dark in areas. Room furnising were older, but still in good working order. Other than upgrading, the hotel was very good for the price. Front desk staff was very helpful, the room was comfortable, the breakfast and cooks were excellent, the management reception was light on food (chips, salsa, cut up carrots and celery) was a good snack with a drink before going out to dinner, but hard to make a meal from. The hotel is behind a mall which could make it hard to find, but that also provides shops and restaurants near-by. If wine tasting in Paso or Los Olivos, it is a 45 minute drive in either direction.

Room Tip: upper floor is good. Relatively quiet at night. You can hear some road access all over, but turn t...
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank redzins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, 5 August 2014
Dear redzins;

Thank you for your recent visit and your comments are well received. I was happy to see that you found our desk staff helpful as well as our breakfast cooks. You are correct, there are many shopping options within walking distance of the hotel. We work hard to maintain the cleanliness of our property and I will share your comments with our Executive Housekeeper regarding hallway carpet. I can tell you that we vacuum and shampoo the carpet on each floor frequently and we will be even more diligent moving forward.

Very Best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Luis Obispo

Property: Embassy Suites by Hilton San Luis Obispo
Address: 333 Madonna Rd, San Luis Obispo, CA 93405-6506
Phone Number:
Region: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Luis Obispo
#6 Business Hotel in San Luis Obispo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton San Luis Obispo 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive complimentary breakfast and cocktails & snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The on-site restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access (charge included). Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more   less 
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites

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